Millennium Group

Canceled my order and they're charging me $for a "restocking fee"The part was never removed from the shelf, what is there to restock? I refused to have a partial amount of my deposit returned to me, I contacted a lawyer first and am meeting tomorrow eveningThe receipt says a percent restocking fee if ordered in errorWas not ordered in error and the item was never removed from stockMy lawyer agrees this is a loophole to rake in free moneyHopefully my lawyer straightens out this companies ethics and gets my refund back

Complaint: [redacted] I am rejecting this response because: Hi receive a next motor from dem on the car is still in the shop my Mechanic had a family emergency on he left the country for a few weeks he's back now on he's finishing it up @ the moment so as soon as he's done den I'll know if the everything is ok with the engine on P.S I didn't like the way I was treated on deal with expecially by the sales person on I'll never in life do any type of business with truck and Eddy are recommend anybody to dem all they do is cost me my time on my money almost $3,dollars that's the bill I got left with because of there bt on negligence Sincerely, [redacted]

Dear Ms***,I am sorry to hear that we have not met your expectations, attached I have included the copy of the credit card transaction showing your card was refunded on Friday morning, July 3rdI will also forward this information in an emailPlease verify you have received your
refund and let us know if there is anything else we can help you with.Thank you,*** ***Chuck & Eddie's Used Auto PartsGeneral Manager***

I have ordered a *** *** motor that was supoossed to be inspected twice before it leaves the factoryHow can a motor that was inspected twice have a timing issue? Now I am being told that if they can't fix it, they are going to refund my money What about the cost of replacement? I have been told that I will be responsible for the cost of replacing the motor if it is bad How is that a warranty? If they checked it twice, how can it be bad? I will update if they solve my issue

I dealt with Jim at Chuck and Eddieshe was very pleasant and helpful at all timehe was able to provide everything I needed for my car in a timely mannerI would absolutely recommend them to family and friends

I HAVE BEEN DOING A LOT OF USED PARTS BUYING BUT I HAD ENOUGH OF THE SALES PERSONAL AT THE PLANTSVILLE LOCATION , LIKE JUSTIN AND JON AND MORE OTHERS, THEY PLAY US AROUND WITH EMPTY PROMISES ,, ENGINES / TRANSMISSIONS ARE BEING SOLD TO US WITH WARRANTY BUT OUT OF ALL 90% ARE NOT GOOD , WHEN WE CALL FOR REPLACEMENT THAN THEY WILL GIVE US THE RUN AROUND , I HAD TO REPLACE THREE ENGINES TWICE THE LABOR AND ONE ENGINE TWICE BECAUSE THE KEPT ON SENDING BAD ENGINES , MY LAST BAD EXPERIENCE THAT MADE ME WRITE NOW IS A TRANSMISSION ON A FORD TAURUS , THEY SENT A MECHANIC TO LOOK AT IT THE FIRST TIME AND WE FOUND OUT THAT IT WAS A FUSE WHEN WE HAD TO TAKE THE CAR ON THE HIGHWAY WE FOUND OUT THAT THE RPM IS NOT GOING DOWN TO BUT STAYING IN THE 3500- AND THE TRANSMISSION SIGN IN THE DASH BOARD FLASHES , I CALLED AND TALKED TO JON AND THEY SENT THEIR MECHANIC WHO DOVE THE CAR ON THE HIGHWAY AND CONFIRM THE TR ANY TO BE BAD , THE MECHANIC TOLD ME THAT HE WILL TELL HIS BOSS AND I SHOULD BE GETTING A CALL FROM THE SALES PEOPLE TO RE SEND A GOOD TR ANY BUT ONE WEEK WENT BY AND I GEAR NOTHING SO I DECIDED TO CALL AND TALKED WITH JUSTIN WHO HE SAID TO GIVE THEM AN HOUR AND SOME ONE WILL CALL ME BACK AFTER TALKING TO THE MANAGER , I DID NOT HEAR ANY FROM ANY ONE FOR TWO DAYS , I CALLED AGAIN AND SPOKE TO JUSTIN WHOM HE TOLD ME THAT HE HAS TO CALL THE MECHANIC TO CONFIRM THAT THE TR ANY IS NO GOOD , AND AGAIN I HEAR NOTHING FROM THEM SO I CALL THE NEXT DAY , THE TELL ME THAT THE MECHANIC SAY THERE IS NOTHING WRONG WITH THE TR ANY AND WHEN I INSIST THEY AGREE TO SEND A MECHANIC AGAIN THE SAME DAY BUT NO MECHANIC SHOWS UP SO I CALLED THEM TODAY AND THEY SAID OH I HAVE TO BRING THE CAR TO THEM , TODAY IS 06/19/ I ASKED THE PERSON WHO I SPOKE TO THAT I WANT TO TALK TO THE OWNER OR MANAGER AND HIS ANSWER WAS OH WE DO NOT GIVE THAT INFORMATION
AT THIS POINT I GIVEN UP AND DECIDED NOT TO DEAL WITH THAT ALL , SO I WILL CUT MY LOSES AND STOP BUYING FROM CHUCK&EDDIE'S FOR GOOD
I KNOW THAT I CAN GET BACK MY MONEY FOR THE TR ANY BUT I WILL HAVE TO DO THAT BY MY LAWYER , SO NOW I HOPE THE OWNER OF CHUCK&EDDIE'S DO SOME THING ABOUT ALL THE WRONG DOING THAT HAS BEEN DONE TO US
MY NAME IS *** *** , THE OWNER OF *** *** * *** *** *** *** *** * *** ** *** *** *** *** ***

Complaint: [redacted]
I am rejecting this response because: Let's start with all the wrong things stated in your response;
1. I purchased a a one year parts and  labor warranty not six months warranty.
2.  First engine delivered was returned before installation even began because it was defective.  Second engine delivered failed and needed to be replaced.  Third engine delivered was also a failure and Chuck and Eddies DID NOT PAY for installation.  If you think you did please consult your sales man and accounts payable to present proof of payment made for the installation you are claiming you covered.  Fourth engine was sent to [redacted] and yes it needed so much more.  The breather box was bad and many other parts  in which was needed to even make the engine come close to worth keeping.  Rather than opting for a fifth engine (which probably would be defective too) it was better to replace the parts that needed to be replaced.  I would think that after three bad engines your company would be more responsible in making sure the forth time all would be right.  Instead it seem as if you would rather keep sending out defective engines.  All the repairs I had to get done  on  the engine included  cam shaft sensors, idle control valve,  breather box, cam shaft hub, reset valve  etc.  You mentioned all the other things unrelated to the engine that was done at [redacted] but lets be very clear that none of the charges for work not related to the engine was submitted to you for payment.  With that being said you claim to be paying for 10.1 hrs for installation of an engine,   how about the labor and parts  for installing all the other engine parts for a  bad engine you sold.  I paid for all unrelated engine repairs so that is no concern of yours.  The bill submitted to you covered engine parts and labor for the engine you sold and the warranty you sold that would cover the cost at 100% which you fail to honor.
3.  You mentioned your warranty policy only covers labor at $55.00 per hr .  Seriously you must be joking!!!.  Where in the country can you find certified mechanic work for $55.00 an hr?   I have also asked for the warranty policy you are claiming you have in place and yet neither of your salesperson can present this. Have you read your warranty statement lately printed on your invoice? Nothing you have printed matches what you stated in your response.
So you asked what can you do to make things better -  You could start by covering the remainder of the bill from [redacted] submitted to you for the engine work and by honoring the parts and labor warranty sold by your company  guaranteed at 100% coverage.  At the time of purchase there was no reference about hourly rate so that should have not been an issue  when you received the bill. The mere fact that your company sent me FOUR DEFECTIVE ENGINES in a two month period is surely not a good thing and then you refuse to cover repair costs only increased a lack of  trustworthiness . Your actions have proven that you and your company provides POOR customer service. Remember an important part of your business is your customer and  good customer experiences usually lead to great reviews and good recommendations.  Likewise bad experiences lead to bad reviews and bad references through word of mouth, social media and blogs. So the long road to getting my vehicle repaired was because of your four defective engines sold which also cost me a lot of time and money to make other arrangements for traveling to work and completing other tasks.  You should do the right thing and cover the remaining balance of the bill.  How frustrated would you have been if you were sold four defective engines? 
[redacted]

Per your request to know if the company has contacted me directly please read below:    Chuck and Eddies  (Brian A[redacted]) has contacted me directly to find a solution to make the complaint I filed with Revdex.com go away.  I stated they can reimburse the payments I had to self pay. They have not agreed as yet but made a promise to call me back. I am concerned about Revdex.com’s process however.  Even though you said you would close the case and the report would stay on their records for three years, I still don’t see this complain against them posted.  How are other consumers being informed based on my experience with the company and how is Revdex.com handling the complaint being posted. If Revdex.com does not put up negative complains then there are no consequences to the business which results in the company not being urged to do a better job.

Complaint: 1[redacted]
I am rejecting this response because:
Hi receive a next motor from dem on the car is still in the shop my Mechanic had a family emergency on he left the country for a few weeks he's back now on he's finishing it up @ the moment so as soon as he's done den I'll know if the everything is ok with the engine on P.S I didn't like the way I was treated on deal with expecially by the sales person on I'll never in life do any type of business with truck and Eddy are recommend anybody to dem all they do is cost me my time on my money almost $3,000 dollars that's the bill I got left with because of  there bt on negligence

Sincerely,
[redacted]

Dear [redacted],
I am sorry that you ordered the incorrect part for your vehicle. As you can see in the closed [redacted] listing [redacted], you can see it was listed as a manual transmission. We would be happy to look for an engine for your vehicle if that is what you need but would need more...

information. We will be unable to cover the costs of shipping this unit across the country due to your mistake that is why the $70 balance was refunded via [redacted]. Please let me know if there is anything else we can do to assist further.
Thanks
Michael A[redacted]

After a longer road than we expect we believe that we have resolved the engine issue for Mr. [redacted]. The initial motor delivered was not installed as the mechanic was reluctant to swap parts necessary to making unit work. We delivered a replacement unit that was installed and ran but unfortunately...

after running for a while it was burning oil. We brought the vehicle to our shop to attempt to correct the problem without removal and reinstallation. This attempt did fail and the vehicle was returned to Mr. [redacted] and a replacement motor was ordered. We delivered the replacement motor to the original shop that did the installation where his car was being worked on and they have since installed the engine and have resolved the problems. We apologize that there was a faulty unit delivered, which is why all of our parts are covered by a standard six months parts only warranty. Please let us know if there is anything else that needs to be done to correct the problem. Thank you.

Canceled my order and they're charging me $150 for a "restocking fee". The part was never removed from the shelf, what is there to restock? I refused to have a partial amount of my deposit returned to me, I contacted a lawyer first and am meeting tomorrow evening. The receipt says a 30 percent restocking fee if ordered in error. Was not ordered in error and the item was never removed from stock. My lawyer agrees this is a loophole to rake in free money. Hopefully my lawyer straightens out this companies ethics and gets my refund back.

Dear [redacted],
I do sincerely apologize for what has been a long road to getting your vehicle back on the road. The original motor that was purchased in September was purchased with our six months parts and labor warranty. The original unit did fail and a replacement was sent to the shop that...

did the install. You did not have to pay a second install with this technician as Chuck & Eddie's took care of this. Unfortunately this engine did also fail at which time the vehicle was brought to [redacted] of New London for another installation. While the vehicle was there you were sold a multitude of other parts and service for your vehicle unrelated to the engine. Per our warranty policy when paying out on warranty labor claims we cover $55 per hour for the [redacted] book time to do the repair. The book calls for 10.1 hours for removal and reinstallation of this engine. In good faith to try to resolve this inconvenience we covered the book labor at [redacted] rate,$110 per hour, plus fluids and incidentals associated with the installation. We made a payment to you in the amount of $1279.55 to cover the cost of installation. Regarding what was charged by [redacted] for labor on the installation it would put the labor up to nearly thirty hours. Unfortunately this unreasonable pricing cannot be covered by our company. Please let me know what else can be done to resolve this situation for you.
Thanks
Michael Ar[redacted]
General Manager