Millennium Home Design, LLC

Initial Business Response / [redacted] (1000, 11, 2015/12/30) */ Contact Name and Title: Todd [redacted] Ceo Contact Phone: XXXXXXXXXX Contact Email: ***@mhd-office.com Sorry [redacted] we where closed from Dec to Jan 4thI personally went to look at this Job and came to A understanding with what would resolve Mr [redacted] IssuesI visited him actually prior to the complaint Posting to us and we where sched to do things The day after he had written the complaint and Didn't let our installers proceedSo since that happened I called him to go hear and understand what any And all concerns where one on one and am confident We will resolve the issues as now both party's UnderstandIt was a communication problem Of all parties that I feel the gap is bridged now Ty [redacted] CEO MIllennium home design OFFER: Initial Consumer Rebuttal / [redacted] (2000, 17, 2016/01/21) */ Consumer contacted our office and left voice mail message indicating the matter has been settled and it is now resolved

I love this companyI had them do four windows and then in I had them do the rest of my houseThey were on time,gave me great windows that I love, cleaned up any mess they had and has called me to make sure everything is ok and asked me if I am having any problems which I am notThank you Todd, Nancy SSouth Bend, In

Roof looks great! Some communication issues with installation crew but got resolved in a timely, respectful mannerSalesman Rich was quite helpful!!

I had a salesman call me and then set up an appointment to come to my house and give me a quoteHe convinced me to go with his brand of windows even though they were very pricey, however the protection plan is what made me decide to stick with this company The windows were all installed within one day and the installers were very helpful and friendly however within just a few days is when the nightmare beganI immediately had problems with my sliding glass door lock that they had installed and with the screen in generalI called several times to make An appointment for them to come fix it because like I said previously that was the main reason I bought these windows and it took over two months for them to finally come out and even look at the problemWhen the supervisor came out to look at the doorlock he acted like it was such a hassle that he was coming over in the first place, and even though it was an easy fix it is not my problem, they are the ones that installed this improperlyI then waited for a phone call from them about fixing my screen and that took another to weeks before I even heard anythingMy sales man Tom stopped taking my phone calls and basically just made a bunch of promises that he did not keepAfter finally getting a hold of someone at the corporate office I got my screen taken care of, however the lock on my sliding glass door remains un fixed and most likely will remain in fixed because getting a hold of anybody is like pulling teethI have yet to see if these windows are truly worth the ridiculous price tag that is attached to them, however I can tell anybody that is interested in working with this company that it is extremely hard to get a hold of anybody about taking care of this problemI would not recommend this to anybody

I spoke with [redacted] and have scheduled [redacted] to go to the home in Decatur on Monday, 2-26-at 2:pm to adjust the windows and make sure all the locks are working

Initial Business Response / [redacted] (1000, 5, 2017/03/23) */ Spoke to [redacted] on Thursday March 23rd at 1:45pmWe discussed the following resolutions: The living room window problem was re-ordered and scheduled for install on March 28th 2.We will be over within the week to measure some roof panels that were damaged and re-order immediatelyWe also agreed to schedule those damaged pieces for installation the week of April 3rd The original installer damaged some siding when installing the roof so I also told Mr [redacted] I was filing an insurance claim against the installer's insurance company Thank you, [redacted] ***, CEO

Rich, the salesman, was very polite and kindRich made sure that we were taken care even after the paperwork was signedThe workers that put the roof on were not very professional in the job they did as far as cleanupWhen Rich checked up on the job that was done and we were not happy, Rich solved the problem as soon as he couldThe workers had thrown our gutter shields away and Rich gave me the number for the maintenance crewCarl was out the same day installing new gutter shields, within hours of the phone callCarl was very polite and professionalAny concerns we had were dealt with very quickly and very professionallyIt's hard to find a company that you can trust, and I trust Millennium Home Design

Our contractor went to the home on Friday 1-19-and finished all repairs to here facia and trimThe extra snow guards were also installedMiss [redacted] was not home at the time but her mother wasThe contractor did a walk around the home with her to verify that all was taken care of to their satisfaction

We just had a metal roof installed today and were very impressed with the crew who did the work They arrived at A.Mand were finished by around P.MThey completely cleaned around the house and if wasn't for the new roof we would not know they had been here The roof looks good and the job very professionalThe sales man Rich was very informative and was able to answer all of our questionsThankyou

Initial Business Response / [redacted] (1000, 9, 2017/02/16) */ There was delay with recieving Mr [redacted] windows due to the holidays and window manufacturing errorsMillennium Home Design did indeed schedule for a install on January 9th 2017, on that day because of weather and delivary truck from the factory being late, we were late showing up to MrBrowns home that dayWhen we did arrive, nobody was home which I can understand because I am sure Mr [redacted] assumed nobody was coming, but I myself attempted several times that day to reach Mr [redacted] at (XXX)XXX-XXXXMy last attempt was on January 25th, at 3:pmOn that message, I told Mr [redacted] that I was sincerely sorry for all of the delays but I am confident we will resolve the issueI also said that I would be willing to negotiate the price for his inconvenienceAs of today I still have never received a call from Mr***With that being said I am still willing to talk to him and come to a fair conclusion Initial Consumer Rebuttal / [redacted] (3000, 11, 2017/02/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I called January and left a message with the office no one called me backI have called a few times and left messages no one calls me backI do not want the windows this should have been done back in Decembersomeone should have keep me updatedI do not trust millennium home design and do not want them in my houseI want my deposit backI would have been more understanding if someone keep me informed through the process on the delay but it took me reaching out to Revdex.com to get a response Final Business Response / [redacted] (4000, 14, 2017/02/23) */ I spoke with Mr [redacted] today, February 23rd at approximately am and Mr [redacted] has agreed to move forward with Millennium Home Design to install the windows on March 4th between XXXX-XXXX am for a start time

I have had nothing best the friendliest most professional sales and service from this company from start to finishWebsite left a bit to be desired, but when I spoke with them on the phone they were very competent and informed on the roofing, windows, and siding products they sell, I decided reluctantly to let them give me the Free in home estimate and I decided that once the financing is worked out this is definitely who I am going with, Thanks Millennium

Initial Business Response /* (1000, 11, 2016/10/04) */
Millennium Home Design has been with Mr*** and addressed his concerns and corrected the problems that he was concerned with

Initial Business Response /* (1000, 8, 2017/08/09) */
Contact Name and Title: *** *** COO
Contact Phone: XXX-XXX-XXX
Contact Email: ***@millennium-home-design.com
To Whom It May Concern -
We have had an issue with the ***'s patio door, the door is currently in our warehouse
I (***
***) have had communication with Mr*** three to five times over the past two weeksWe are discussing a time that is convenient for the two of them so that we can deliver/install the new patio doorMr *** is going to communicate to me the day/time as the next step
Thank you
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Would like "as soon as possible" defined. Would also like a time frame for repair
Thank you

Initial Business Response /* (1000, 14, 2016/05/18) */
Contact Name and Title: *** *** GM
Contact Phone: XXXXXXXXXX
Contact Email: ***@gmail.com
Millennium Home Design responded and did as the customer requestedMrs.*** was overnighted all documentation and Mrs*** signed the
agreement and overnighted it back to usShe had also agreed to contact the Revdex.com to report that this issue has been resolved and she is happy

Initial Business Response /* (1000, 11, 2016/02/21) */
Contact Name and Title: Scott *** Operations
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@comcast.net
In response to the complaint from *** ***, we acknowledge and apologize for the service issue this customer experienced
We have made staffing changes and have implemented a new training programWe hope that her experience in the future will be to her satisfaction
We have already ordered the proper replacement parts for the windows and will be installing them shortlyWe will be in contact with the customer to setup time to complete the service
OFFER:
Initial Consumer Rebuttal /* (2000, 13, 2016/02/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response because it is what we have asked for, them to finish the jobI will reopen complaint if the company does not follow through

I write in praise of Millennium Home Design The presentation was a little lengthy but was good information The representative was well versed on the product and was respectful of our time to consider this investment The windows are wonderful, have saved us on our electric bill and the service before,during and after installation was excellent

We have contacted Mr*** and we will be having someone at his home as soon as possible to do a water test to determine what we need to do to fix the issue. As soon as I get an updated to how we're proceeding I will update this posting

Initial Business Response /* (1000, 14, 2016/10/03) */
On August 25, 2016 Millennium Home Design did meet with Mrs. [redacted] and at that time, Mrs. [redacted] did signed new documentation and accepted tens and conditions.

We had a door to door sales person come to our home last night 4/27/15 at approximately 6:15PM. I spoke with him for a while about the windows that they sell and proceeded to set up an appointment for someone to come out for a free estimate today 4/28/15 at 12PM. I received two phone calls after speaking with the salesman at my door last night to confirm my appointment for today at 12PM and I was told that they sometimes run up to 30 minutes late due to other appointments taking longer than expected while I was on the phone with them.

I went home on my lunch break today and arrived a few minutes before 12PM (my wife to be had been home all day) and I proceeded to wait for them to show up. I waited until 12:45PM without even a phone call. I called them and told the woman on the phone that they are no longer welcome at my home and that I didn't want to be contacted by them again.

I felt I should write this so that others don't waste their time with this company. There are many other companies around that will keep an appointment or will at least call to say they are running late, so this one lost out on a possible sale of 18-21 replacement windows (I'll never know what their estimate would have been).