Hi ***, On behalf of the hotel we apologize for the inconvenience Mr [redacted] experiencedWe are truly sorry that Mr [redacted] had to call the hotel several times to have his concerns addressedHe has been refunded the two rooms in question and only charged for oneThis certainly should not have taken as long as it did, this is not typical, as we are known for our outstanding serviceWe will certainly revisit the training our associates to prevent this from happening in the futurePlease let me know if you need any additional informationBest regards, Brenda W [redacted] Customer Relations Manager
Dear Mrs [redacted] , We at the Millennium pride ourselves on providing the best accommadations and serviceWe sincerely apologize if we did not meet Mr [redacted] expectations and we certainly apologize if he received less than warm geniune service from our front deskProviding all of our guests with the best service is of the utmost improtance to usAnything less would not be in keeping with our service standardsPlease be assured that we have taken Mr [redacted] concerns seriously and have shared them with our management team so that they are properly addressed Mr [redacted] did stay with us on the evening of September 15, for one eveningI have attached his folio for your records, as you can see the total stay was $ Please let me know if I be of any further assistance or if you need any further information Sincerely, Brenda [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have enclosed the additional reciepts for ALL meals at the HotelI encluded dinner meal, which I was anticipating to pay for but want to include ALL the facts to ensure I am being truthful.1.) The reciept attached to this complaint from the Hotel SHOWS that I had paid for a breakfast to my room billIF I HAD A VOUCHER, WHICH I DID NOT RECIEVE AT CHECK IN OR ANY OTHER TIME, I WOULD NOT HAVE FOOD - BREAKFAST AT THE HOTEL RESTAURANT- ON MY ROOM BILLTHAT PROVES RIGHT THERE THE HOTEL IS LYING.2.) Hotel guests *** AND *** ***, phone number to be provided if needed, from OHIO were the couple who gave me feminine sanitary pads that eveningNOT THE HOTEL- NOBODY HAD ANYTHING at the hotelI CAN HAVE *** Verbally disclose the actual occurance3.) The additional breakfast reciept I submitted shows that I paid two mornings breakfasts at the Hotel restaurantIndicating I DID NOT recieve vouchersIF I WAS GOING TO EAT AT THE SAME HOTEL RESTAURANT FOR FREE WHY WOULD I CHOOSE TO PAY WHERE I GOT A VOUCHER TO EAT FREEMAKES NO SENSEI will also be filing reg E disputes with my bank as wellThank you.Thank you for your time
Regards,
*** ***
***, Please find attached a refund receipt for Mrs*** breakfast chargesMrs*** received vouchers as part of her package that would have covered this charge but, since she paid for breakfast with her personal card, it would not have shown on her hotel bill. Please let Mrs***’s know that we apologize for the confusion with this. Thank you, *** ***Customer Relations Manager D *** *** *** l D *** *** *** I E *** Millennium Cincinnati HotelWest Fifth Street, Cincinnati, Ohio 45202 You are the Center of Our World
Hi [redacted], On behalf of the hotel we apologize for the inconvenience Mr. [redacted] experienced. We are truly sorry that Mr. [redacted] had to call the hotel several times to have his concerns addressed. He has been refunded the two rooms in question and only charged for one. This certainly should...
not have taken as long as it did, this is not typical, as we are known for our outstanding service. We will certainly revisit the training our associates to prevent this from happening in the future. Please let me know if you need any additional information. Best regards, Brenda W[redacted]Customer Relations Manager
Dear Mrs. [redacted],
We at the Millennium pride ourselves on providing the best accommadations and service. We sincerely apologize if we did not meet Mr. [redacted] expectations and we certainly apologize if he received less than warm geniune service from our front desk. Providing all of our guests...
with the best service is of the utmost improtance to us. Anything less would not be in keeping with our service standards. Please be assured that we have taken Mr. [redacted] concerns seriously and have shared them with our management team so that they are properly addressed.
Mr. [redacted] did stay with us on the evening of September 15, 2015 for one evening. I have attached his folio for your records, as you can see the total stay was $64.00.
Please let me know if I be of any further assistance or if you need any further information.
Sincerely,
Brenda [redacted]
We are in receipt of Mrs. [redacted] complaint to the Revdex.com. Please find below a copy of the charges that Mrs. [redacted] incurred during her stay. Breakfast vouchers were provided to Mrs. [redacted] at check in. As you can see from the charges that $50 was not charged to Mrs....
[redacted] for breakfast. Please let me know if Mrs. [redacted] has information on the $50 charge that is not shown on her bill. We do apologize for the inconvenience Mrs. [redacted] experienced, but our Assistant Front Office Manager did provide her with the supplies she requested. We appreciate Mrs. [redacted] feedback and have taken it into consideration as we continually work to improve our guest experience. Please let me know if you need any additional information. [redacted]Fort Wayne IN United StatesArrival 03-27-15Departure 03-29-15Folio No.Room No. XXXXConf. No. [redacted] Date Text ...⇄ Charges Credits �...⇄ USD USD03-27-15 Package �...⇄ 159.0003-27-15 Sales Tax - 7.00 % �...⇄ 23.3903-28-15 Package �...⇄ 159.0003-28-15 Sales Tax - 7.00 % �...⇄ 23.3903-29-15 Bistro on Elm Bkfst Food 0.62 03-29-15 Tax Bistro on Elm Food 1.6203-29-15 Visa ...⇄367.02 ...⇄ Total 367.02 367.02 ...⇄ Balance ...⇄ 0.00 USD :INFORMATION INVOICE Guest Signature: _________________________________________Log on to www.millenniumhotels.com to get your Best Rate Guarantee [redacted]Customer Relations Manager
Hi ***, On behalf of the hotel we apologize for the inconvenience Mr [redacted] experiencedWe are truly sorry that Mr [redacted] had to call the hotel several times to have his concerns addressedHe has been refunded the two rooms in question and only charged for oneThis certainly should not have taken as long as it did, this is not typical, as we are known for our outstanding serviceWe will certainly revisit the training our associates to prevent this from happening in the futurePlease let me know if you need any additional informationBest regards, Brenda W [redacted] Customer Relations Manager
Dear Mrs [redacted] , We at the Millennium pride ourselves on providing the best accommadations and serviceWe sincerely apologize if we did not meet Mr [redacted] expectations and we certainly apologize if he received less than warm geniune service from our front deskProviding all of our guests with the best service is of the utmost improtance to usAnything less would not be in keeping with our service standardsPlease be assured that we have taken Mr [redacted] concerns seriously and have shared them with our management team so that they are properly addressed Mr [redacted] did stay with us on the evening of September 15, for one eveningI have attached his folio for your records, as you can see the total stay was $ Please let me know if I be of any further assistance or if you need any further information Sincerely, Brenda [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have enclosed the additional reciepts for ALL meals at the HotelI encluded dinner meal, which I was anticipating to pay for but want to include ALL the facts to ensure I am being truthful.1.) The reciept attached to this complaint from the Hotel SHOWS that I had paid for a breakfast to my room billIF I HAD A VOUCHER, WHICH I DID NOT RECIEVE AT CHECK IN OR ANY OTHER TIME, I WOULD NOT HAVE FOOD - BREAKFAST AT THE HOTEL RESTAURANT- ON MY ROOM BILLTHAT PROVES RIGHT THERE THE HOTEL IS LYING.2.) Hotel guests *** AND *** ***, phone number to be provided if needed, from OHIO were the couple who gave me feminine sanitary pads that eveningNOT THE HOTEL- NOBODY HAD ANYTHING at the hotelI CAN HAVE *** Verbally disclose the actual occurance3.) The additional breakfast reciept I submitted shows that I paid two mornings breakfasts at the Hotel restaurantIndicating I DID NOT recieve vouchersIF I WAS GOING TO EAT AT THE SAME HOTEL RESTAURANT FOR FREE WHY WOULD I CHOOSE TO PAY WHERE I GOT A VOUCHER TO EAT FREEMAKES NO SENSEI will also be filing reg E disputes with my bank as wellThank you.Thank you for your time
Regards,
*** ***
***, Please find attached a refund receipt for Mrs*** breakfast chargesMrs*** received vouchers as part of her package that would have covered this charge but, since she paid for breakfast with her personal card, it would not have shown on her hotel bill. Please let Mrs***’s know that we apologize for the confusion with this. Thank you, *** ***Customer Relations Manager D *** *** *** l D *** *** *** I E *** Millennium Cincinnati HotelWest Fifth Street, Cincinnati, Ohio 45202 You are the Center of Our World
Hi [redacted], On behalf of the hotel we apologize for the inconvenience Mr. [redacted] experienced. We are truly sorry that Mr. [redacted] had to call the hotel several times to have his concerns addressed. He has been refunded the two rooms in question and only charged for one. This certainly should...
not have taken as long as it did, this is not typical, as we are known for our outstanding service. We will certainly revisit the training our associates to prevent this from happening in the future. Please let me know if you need any additional information. Best regards, Brenda W[redacted]Customer Relations Manager
Dear Mrs. [redacted],
We at the Millennium pride ourselves on providing the best accommadations and service. We sincerely apologize if we did not meet Mr. [redacted] expectations and we certainly apologize if he received less than warm geniune service from our front desk. Providing all of our guests...
with the best service is of the utmost improtance to us. Anything less would not be in keeping with our service standards. Please be assured that we have taken Mr. [redacted] concerns seriously and have shared them with our management team so that they are properly addressed.
Mr. [redacted] did stay with us on the evening of September 15, 2015 for one evening. I have attached his folio for your records, as you can see the total stay was $64.00.
Please let me know if I be of any further assistance or if you need any further information.
Sincerely,
Brenda [redacted]
We are in receipt of Mrs. [redacted] complaint to the Revdex.com. Please find below a copy of the charges that Mrs. [redacted] incurred during her stay. Breakfast vouchers were provided to Mrs. [redacted] at check in. As you can see from the charges that $50 was not charged to Mrs....
[redacted] for breakfast. Please let me know if Mrs. [redacted] has information on the $50 charge that is not shown on her bill. We do apologize for the inconvenience Mrs. [redacted] experienced, but our Assistant Front Office Manager did provide her with the supplies she requested. We appreciate Mrs. [redacted] feedback and have taken it into consideration as we continually work to improve our guest experience. Please let me know if you need any additional information. [redacted]Fort Wayne IN United StatesArrival 03-27-15Departure 03-29-15Folio No.Room No. XXXXConf. No. [redacted] Date Text ...⇄ Charges Credits �...⇄ USD USD03-27-15 Package �...⇄ 159.0003-27-15 Sales Tax - 7.00 % �...⇄ 23.3903-28-15 Package �...⇄ 159.0003-28-15 Sales Tax - 7.00 % �...⇄ 23.3903-29-15 Bistro on Elm Bkfst Food 0.62 03-29-15 Tax Bistro on Elm Food 1.6203-29-15 Visa ...⇄ 367.02 ...⇄ Total 367.02 367.02 ...⇄ Balance ...⇄ 0.00 USD :INFORMATION INVOICE Guest Signature: _________________________________________Log on to www.millenniumhotels.com to get your Best Rate Guarantee [redacted]Customer Relations Manager