Millennium Hyundai

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved On Monday, August [redacted] at 6:p.m., I returned my lease of the Hyundai Sonata to Millenium Hyundai of [redacted] **One of the salesman I had previously worked with, [redacted] , resolved all of my issuesI have everything documented on paper and I'm very pleased with the outcome Thank you very much for all of your help and cooperation in helping me with this matter Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
On Monday, August [redacted] 2014 at 6:30 p.m., I returned my lease of the 2012 Hyundai Sonata to...

Millenium Hyundai of [redacted]. One of the salesman I had previously worked with, [redacted], resolved all of my issues. I have everything documented on paper and I'm very pleased with the outcome. 
Thank you very much for all of your help and cooperation in helping me with this matter. 
Sincerely,
[redacted]

Review: Deceptive sales of dealer charges and warranties. I have been there several times with promises that it will be made "RIGHT" but no one does anything and the manager who can is never there, despite me having it on a recording that they would correct it. 1 week into owning the car and they are just giving me a run around, the car was sold to me with 1 accident on record, they only provided me the carfax report after the contract signing. Originally told car was 21,999, but when I found their internet listing at 17,888 and my $3000 cash down payment and $1900 trade in the amount financed the cars is now costing me almost twice the original value. I believe I was charged tax on the gross charge not the net price.Desired Settlement: Want the dealer prep & car care charges removed and I have doubts on how they wrote up the bill contract.

Business

Response:

Hello [redacted], We are very sorry that you were not completely satisfied with your experience with our dealership. Our General Sales Manager and our Finance Director reviewed your contract with you when you came back to Millennium Hyundai on Thursday, November **, 2015. Presently, our General Manager is out for medical reasons. Once he returns, we will be more than happy to set up a day and time for you to meet with him to see about coming to a positive resolution. Thank you, Felicia R[redacted]Client Care ManagerMillennium Hyundai

Review: I leased a car on 5/**, took my old license plates to them on 5/**. They put the plates on and made the phone call to my insurance company to obtain insurance information. Insurance co. faxed whatever was necessary, including an insurance card for me (so I was told when I called insurance company of 5/**), but the dealership didn't give me the insurance card (proof of insurance).

Once at home, I had time to look over the lease and many other papers that I signed. I need an explanation of what I think is too much money that I put down, the taxes, and documentation for what I paid for. Of particular concern, is the tax paid on the down payment. They asked for $5K down and I told them 'no way' so they changed their offer to $3K down, which I accepted. The lease indicated downpayment of $5K, with a rebate of $2K, and I think I was taxed on the $5K. I think that is wrong and maybe illegal.

There is another problem with a process that is, if not illegal, unethical. In order to get the insurance, a third party was put on a three way call with the dealership and me (one caller) and insurance co. representative. When the insurance rep. completed her business with us, the third party told me that she was with another insurance company

and could save me money. A few days later, a representative from the other company called me at home to 'sell' me a policy that would save me hundreds of dollars.

I emailed Millenniium over the holiday weekend, but I knew they were very busy selling cars, so didn't expect to hear from them until Tuesday. I didn't hear from them. I have called three times, leaving messages with receptionist the first two times, leaving a voice mail message, for [redacted], [redacted], the third time. My salesman, [redacted], didn't seem too knowledgeable, so I didn't really want to speak with him.

IT IS NOW ONE WEEK SINCE I MADE MY FIRST REQUEST FOR ASSISTANCE.Desired Settlement: Explanation of charge; satisfaction of my questions as stated above.

Business

Response:

Thank you for coming into our dealership on Thursday, June [redacted] and speaking with our [redacted] and [redacted] I am glad that they were able to explain everything to you, as well as go over the features of your new car. We value your business and will do whatever we need to do to keep you a satisfied customer. Thank you again!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: • Lied to at the dealership upon signing a lease for the vehicle in August 2011. Was negotiated that without a down payment, the vehicle (Hyundai Sonata SE 2.0T) would have 12,000 miles per year @$369. If we paid the first month ($369) and taxes, registration, plates etc., then the vehicle would be permitted 15,000 miles per year.

• Received documentation for End of Lease by paper mail on Wednesday July [redacted] 2014 that the vehicle was only approved for 12,000 miles per year, currently the vehicle has 44,000 miles.

• Called dealership on Thursday July [redacted] was very busy and told I would receive a call back. Call back was received at 9:30 p.m. from a salesman who said he apologized for how busy it was, and would call me tomorrow (Friday July [redacted]).

• Called the dealership for help on Friday July [redacted] at 11:00 a.m., [redacted] said to come down on Saturday July [redacted] between 4 – 5 p.m. I was asked if I wanted to lease another car, said not if this is the type of customer service I’m receiving. Again was told we could speak in person on Saturday.

• [redacted] called me back later that night at 9:30 p.m. to apologize for how busy he was and that he couldn't speak earlier, and again to remind me to come down over the weekend.

• Called on Saturday July [redacted] @ 3:00 p.m. to confirm appointment with [redacted] at Millennium Hyundai.

• Waited on Saturday July [redacted] @ 4:00 p.m. until 5:00 p.m. [redacted] said he couldn’t help because they were busy with customers (said the [redacted] never relayed the message I was coming), said he would call back on Monday after they talk it over with management, again asked if I would be interested in leasing another car. Left off with “I’ll try and see if I have a friend interested in leasing because I have no need for another car”. I said this just to see if I could get a different response.

• No call was received on Monday July [redacted].

• Called up dealership on Tuesday July [redacted], left a message with the [redacted] for a call back.

• Called up Hyundai Inspection Management on Saturday July [redacted] to schedule an appointment for Tuesday, July [redacted] between 8 a.m. and 12 p.m. nobody showed for the appointment or called to notify of cancellation.

• Called up Hyundai Inspection Management on Tuesday July [redacted] to complain that I wasn't contacted of a cancellation, had to reschedule appointment for Thursday July [redacted] between 8:00 a.m. and 12:00 p.m.

• Still no return call from the call made to Millennium Hyundai on Tuesday July [redacted].

• Contacted Hyundai Customer Service on Wednesday July [redacted] @ 3:15 p.m. Spoke with [redacted] who opened case number [redacted]

• Was told to attempt to work out issue with Millennium Hyundai in regards to having a friend lease another vehicle and absorb the mileage.

• Next step is contacting legal if we are unable to come to an agreement with Millennium Hyundai.

• Went down to Millennium Hyundai again on July [redacted] to try and renegotiate, spoke with [redacted] and [redacted]. [redacted] attempted to help, [redacted] tried to add the billing for the excess miles into the lease of a new vehicle. Walked out of dealership with no resolution. [redacted] also added that there was a $400 end of lease fee, another piece of information I was not informed of at the start of the lease.

• This is where I currently stand, with no resolution to my mileage discrepancy with nothing but weeks wasted.Desired Settlement: I shouldn't have to pay for something I never agreed to, especially since I was misinformed.

Millennium Hyundai sales lied in order for me to sign a contract under duress.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

On Monday, August [redacted] 2014 at 6:30 p.m., I returned my lease of the 2012 Hyundai Sonata to Millenium Hyundai of [redacted]. One of the salesman I had previously worked with, [redacted], resolved all of my issues. I have everything documented on paper and I'm very pleased with the outcome.

Thank you very much for all of your help and cooperation in helping me with this matter.

Sincerely,

Review: After I was referred to this car dealership by a family member that leased three cars off of them, I decided to choose Hyundai as my next ride. I made an appointment to meet with Frank G[redacted] who guaranteed the deal that I wanted. My decision was to lease a 2016 Hyundai Elantra which would have been available to drive off of the lot on the same day. After six hours at the dealership, my father and I test drove the car, worked on a price with the salesman and committed to it by paying the $1,500 down payment. We also met with the insurance representative who successfully transferred my insurance from my 2005 Nissan Altima to the new 2016 Elantra. While this was all taking place, the Elantra was in the service department getting washed, waxed, and detailed, the gas tank was filled up, my plates were transferred, and the car was practically ready to drive off the lot. The salesman even connected my phone to the bluetooth feature in the car and took a picture of me with it. After they all got my hopes up and the car was ready to go, they decided to work on the financing and payments as the LAST step in the whole process which was absurd. As a 21 year old college student, I am not able to work full time however, I do work part time and I have saved my money for this car. My father wanted me to be the primary on the car so that I can build my credit, and he was going to co sign for me. After 6 hours of practically wasting our time, the car dealer told me that Hyundai will not approve me for the car because I cannot prove that I will be able to make the payments on time every month since I do not show that their is enough income coming in. I thought that this was absurd because my fathers credit score is well over 800 and he would be the co signer. My credit score is also in the high 700s; however, I have not built my credit up long enough to get approved for the car on my own. What is the point of having a cosigner if they will not approve you even after you show proof with someone with a perfect credit score? Our next option was to void out the last transaction completely and put the car under my dads name entirely so that I would just pay him the monthly payments and build my credit up a different way. However, the dealer told me that Hyundai supposedly has a policy that they cannot resubmit the application in my fathers name alone until 45 days have passed and my name has been completely deleted off of the transaction. I can not even go to another Hyundai dealership to buy a car from a different salesman because my name is in the system. The customers service was TERRIBLE and they were not accommodating at all. The down payment was refunded and we left in great disappointment.Desired Settlement: Even though we are furious with Hyundai and would not like to give them our business, I still want to lease the Elantra. I would like Hyundai to wave the 45 day policy and let my dad lease the car in his name as soon as possible. I would also like Hyundai to wave or lower the down payment as a disservice fee and give us the wheel locks at no charge.

Business

Response:

Hyundai declined it because she didn't meet the requirements that Hyundai have for clients that are not living together at the same address based on her income and in regards of their credit. Then we got an approval at a tier 5 that day but they were unwilling to pay the difference in the payment. They asked to cancel that day, we gave them a full refund but continued to work on the approval. we were able to escalate it to the head analyst at Hyundai and received an approval 48hrs later. We then called [redacted] with the great news that we got an exception and got a Tier 1 approval. [redacted] then refused to put any money down because he feels that he's inclined to get the same payment with no money down and be at the same payment because he had to wait 48 hours. We never changed the original deal agreed to, they didn't want to proceed once we got the original deal approved.

Review: I purchased a used vehicle from Millennium Hundai on 10/**/2014. Prior to purchase I saw an add from the dealer offering "$500 off the already discounted price of any new or used vehicle". I contacted the salesman ([redacted])who asked me if I'd purchase the car if he could get me the $500 off. I said that I would. He told me to come in. When I went to purchase the car, he told me that he couldn't give me the discount. (After purchasing the car that same night, I was able to print the add from the internet from my residence) The day after I purchased the car, I noticed a very loud squeak. I immediately called the dealership and was told by the salesman to bring the car in to check it out. I then brought it to my mechanic who advised that there were a few things that needed to be repaired. (rotors, from tire, rear joints - causing noise). I brought the car back to Millennium on 10/**. After the service department looked at the car, I was told that they would have to order parts and I should call back. I called in excess of 10 times over the next week and finally got a response on 11/* by the service consultant [redacted] that the used car [redacted] would not pay for the repairs. Prior to purchasing the car, [redacted] told me that they charge a fee of approximately $350 to service the car and that it doesn't need any work.Desired Settlement: Repairs made in accordance with my mechanic's recommendations and refund of $500.00

Business

Response:

Hello [redacted], My name is [redacted] and I am the [redacted] over here at Millennium Hyundai. I am very sorry that your experience with our dealership made you feel anything less than completely satisfied. I spoke with my [redacted], as well as the [redacted]. We will take care of the repairs for the 2004 Mitsubishi Outlander and will be in contact with you to arrange that. Regarding the $500 off the already discounted price, would you be able to forward that email to me so that I can know what was sent out to you? You can email me directly at [redacted]. I look forward to coming to a reasonable and fair resolution for you.Thank you

Review: In setting up the financing of the vehicle we purchaed, they placed a two year warranty on the bank loan. We told them we did not want the extra warranty from the very beginning of the transaction. The loan went thru with the $2,650.00 warranty charge. We have made numerous calls (approximately 18-20 ) from September **, 2013 to today. They have referred us from one Manager to another. So far the warranty charge has not been removed from the bank loan. They said it would NOT be a problem refunding the charge, but so far no refund. We are paying bank interest on this additional amount on the loan.Desired Settlement: They need to notify the Bank and reduce the loan amount. $2,650.00 plus interest

Business

Response:

I am cancelling the warranty and sending the proceeds to the bank, this usually takes a couple of weeks to post but I will try an expidite it.

Review: When I went into Millennium Hyndai I was looking for Elantra. A salesrep came to us and I told her I wanted to look at the Elantra, she told me it did not come with a radio, matts and no power windows. She lured me to look at the Elantra Limited, which I had no intentions of looking at. I told her I was on a budget and how much I wanted to pay, didn't matter. At the time all the cars outside were silver, the rep did not tell me about the other colors that were available. I was rushed, I was not confortable I was putting down 6,000 dollars and I told her let this be a down payment and I will be back, she insisted I will get my car today. We went back and forth with the amount I wanted to spend it was higher, but my gut feeling I should have walked out. Once there was an agreement (which was higher) they proceeded to bring me to the finanice dept. What a mess. She rushed me thru the signing I asked how was my credit she told me great which ended being 5.99% . Not in my eyes. Rush, rush, rush, thru this signing. They set me up for biweekly payment thru another payment system which I would have to pay an extra 9 dollars a month which was making my monthly payments to 324.00 per month. I cancelled them and told them I would pay thru Hyndai, they would take it out of my checking account. Now when I g0t the car, the salesrep show me how the car worked and then proceeded to tell me it doesn't come with a spare tire??? Okay now more, I leave the dealership and get home and she gave me the dealer keys not my keys so I had to go back and get my set of keys and give her my key. Unbelieveable...The next day I called explaining how I was unconfortable without having a spare, she called me back and told me it would cost an extra 305.00 dollars for the spare and they have to put screws in the truck to fit the tire. I was not happy. Just yesterday I went back to Millennium Hyndai spoke to a sales manager and explained all of this. Wow what a waste of time. She read my survery explained if I would have come before filling this out I would have gotten a tire no charge. Lie. We asked about the 5.99 finanice charge and she said there is nothing she can do I have not made a payment and they have not sent the paper work in yet. What??????????? does that mean. Lies again. And we I went in no one came to greet me no one cared. They took off 2,200 dollars I first got talked into extra warranty and I didn't want it so I signed an agreement that Millennium will take that off. Which as I read all of the complaints I have to follow up with that. I do not recommend I should have listened to my gut feeling and I don't even know if I will bring my car there to get an free oil change I read the complaints about that. When I picked my car up the inside windows were dirty I had to clean a brand new car. Please do not go to them. I bought two cars from GMC wonderful experience which I did that again. [redacted] Also I have locks on my tires so no one steals them and I need to know how to take the tires off when I have to rotate them.Desired Settlement: They should have given me my tire after all of this. The sales manager said she will e-mail me with an oil date and make sure my car gets clean. I have locks on my tires and I have to ask how do I take them off, I was not told how to do this.

Business

Response:

The customer was in our store yesterday speaking with [redacted], our Business Development Manager, regarding this situation. We have approximately 200 vehicles displayed on our lot ranging from base models to completely loaded models. The customer was test driven in a like vehicle to the one that was purchased. During the negotiation process, all attributes of the vehicle are explained to show the value in the vehicle along with the suggested retail price. The dealership doesn't benefit in any way by selling a car with more equipment. We want the customer to be satisfied with their purchase and consequently the process to assist a customer in purchasing a vehicle usually takes between 2 to 4 hours in total. The interest rate that [redacted] agreed to was issued by the lending institution based on her personal credit. We attempt to secure the lowest possible rates for our customers to make the buying process easier. The warranty that [redacted] agreed to was infact cancelled at her request. The Hyundai Elantra does not come equipped with a regualr spare tire from the factory but instead a spare tire repair kit. This was done to improve gas mileage and to make it easier for the consumer to repair the flat without removing the wheel from the vehicle thus preventing an dangers associated with that. Hyundai does offer a full size spare tire at a cost of $305.00 however Hyundai does not reccommend the spare due to a reduction in gas mileage. We would be happy to assist [redacted] with the wheel locks on her car at any time and whenever it is convenient, we will detail her car. [redacted] will be receiving a coupon booklet in the mail for a full year maintenance on her vehicle. The vehicle will not be due for service for at least 3500 miles. At that time she could call the dealership for her first service appoinment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Hello,

I have read the reply from [redacted] there were some discrepancies but I will accept the coupons and my car getting detailed which I believe is car wash.

[redacted] did admit to me it was the salesrep 2nd day there (which the sales rep told me herself) and should not have been on the floor. ,

Regards,

Review: Hyundai removed my radio, without consent. The CD has not been returned after 4 months. I have called this business numerous times to be assured they would call me back. Not once was I called regarding the issue. I have had conversations with the [redacted] (no longer with the company)and both [redacted] and [redacted]. I have received a bill for the missing CD and payment was refused by Hyundai; they addressed it as a new issue since they provided me with a new person to speak with regarding the loss.. They will not pay the bill nor provide the article taken from my car. They have just now directed me to contact Consumer Affairs. 52 phone calls and 2 drop in visits have wasted much of my time for $30.Desired Settlement: I would like my bill for $30 paid by this company.

Business

Response:

Review: In January 2012, I leased a 2012 Hyundai Sonata from Millennium Hyundai for a 4 years period by making an initial down payment of $6000.00. About a year and half ago, I went to the dealership to return the vehicle during the leasing period. When I got to the dealership, I was told that my lease agreement did not allow for an early termination of the contract, and that I would need to keep the vehicle for the entire lease period.

On 12/**/2015, at the end of the lease period, I went to the dealership to return the vehicle. I was advised by one of the representatives that it would be better to purchase the car instead of re-leasing or dispossessing myself of the vehicle. I was told that I would only be charged a minimal, which would be the value the vehicle or what it would be to re-lease the vehicle for another year.

I was further told by the representative that, after all the subtraction and company special offers, I would be paying a figure of $12,000 and some change for the vehicle, when all the accounting maneuverings had been completed. Upon speaking to my bank and a review of the paperwork, I became aware of the fact that I would be financing the vehicle for in excess of $16,000.00, and over the course of the financing I would be paying in excess of $20,000.00.

I immediately contacted the dealership about the discrepancy. I was told by the sales representative that he would have to refer the matter to a manager that would be in contact with me. A week went by and I received no calls. I then started to make daily calls to speak with the representative or the manager, however, each time I called I was told that they are unavailable and that someone would be in touch with me. It ultimately got to the point, in late December, where I demanded that someone speak with me to resolve this matter, and if that did not occur I would appear in person.

Suffice to say, I had to appear at the dealership in person. I was accompanied to by relative to the dealership, on that late December day, to see if there could be a resolution to the matter. It was explained to the representative that there was not a common understanding when we entered into the bargain because I was told one thing, and then the transaction seemly changed to be something that was totally different from what was agreed.

The representative we spoke to stated that he was not a part of the transaction, and could not speak to it. As such, the contract, in hand, would be the determining last word. We inquired if there were any other possible resolutions that could be offered; we were told that they would consider a "repurchase and re-lease of the vehicle for another extended lease period" or, alternatively, a repurchase at a markedly devalued amount that would have to be determined by a dealership evaluator - who would not be available for another week.

In light of the above, we pleaded with them for a more conscionable solution. This was quickly rebuffed. When we protested about the clear misunderstanding embedded in the bargain, we were offered the option of being forceful removed from the premises by the representative.

We then demanded to speak with a store manager, but we were told he was unavailable. We requested that he give us a call to resolve the matter as soon as was possible. A day later, we were contacted by a manager by the name of Lawrence who reiterated the company's stance that the writing was determinative.

We requested a breakdown of cost associated with the deal. We were told that there were two additional charges that inflated the sales amount. These fees, in the amount of $2495.00 and $1390.00, were said to be refundable warranty fees, and would be at no charge if it is it was done within 30 days of the transaction. We stated that we would be interested in pursuing the refund as I intended to dispossess myself of the vehicle via sale.

We were then told by Lawrence that he would call us back to help with the removal of the warranty and the associated fees. Since the above mentioned conversation until today, we have diligently tried to get in touch with Lawrence. Each time we contact the dealership, we are told he is with a client and will get back to us soon, which never occurred.

On 1/15/2015, at 10 am, we called the dealership and requested to speak with anyone that would be able to help with the matter. We were put a gentleman by the name of Kyle, who advised how difficult the warranty refund process was, and that one of the fees was non refundable. We advised Kyle, that again, there seems to be another misunderstanding because we were told the fees are refundable at no charge if done within 30 days. Further, the warranty is not need on the car because in the 4 years of leasing the vehicle, the total mileage on the vehicle was just over 8000 miles.

He insisted that he would need to confer with some anonymous corporate partner because he had never done a warranty return before. He stated that he needed an account number to work on the file, which was provide to him by voicemail, and to a receptionist by the name of Barbara. He then made the offer of giving me $1000.00 back to the warranty to keep the car and not cancel the warranty. He stated that of we kept the warranty, we might be able to use it as a selling point in our efforts to dispossess ourselves of the vehicle. I made it known that, It was my intention to completely dispossess myself of the car, and would like the warranty amounts charged be credited back to the account.

Kyle then stated that he might not be able to get the issue resolved by the 30 day period. I reiterated to him the fact that I had made repeated attempts to cancel this policy before a charge goes in place, and I would kindly request that this desire be respected. He then stated that I would need to come to dealership to have the issue resolved. When I offered to be there today, he stated that he was busy today and would need time to find the paperwork and contact the relevant corporate persons, which potentially could push this into next week.Desired Settlement: I would like either: (1) the remission of the deal or (2)a complete refund of the warranty charges, or (30 some other creative solution

Business

Response:

[redacted] came in to purchase a new car, however the payments was too much for her, she mentioned that purchasing her lease car is an option because she likes her car, so that's what she did, because that fit her budget. She went ahead and purchase a warranty on the vehicle that I told them I am happy to submit paperwork to cancel.