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Millennium Internet Development, Midco 2000

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Reviews Millennium Internet Development, Midco 2000

Millennium Internet Development, Midco 2000 Reviews (1)

Review: I have been contacting the vendor for over a month. They preformed a web update that changed the Paypal shipping costs on my web site. The shipping rates were set at flat rates between 7.95 and 19.95, they were changed to 1.00 This has cost me in lost revenue since orders are placed and paid for before I see them. I have spoken with Paypal several times and they informed me the issue is with my server. We have had some email conversation but no in person conversations at all. The phone number for the company has had a full mailbox for the entire time I have been trying to resolve this issue. Emails that are responded to are commonly days old if not weeks. It seems like this company is being run on a part time or a whenever we get to it basis and customer service is the worst I have ever had in my business career.

If you look at their Web site It has a listing for 24 hour a day tech support, etc. This is clearly deceptive since tech support and other services they agreed to provided are on a when we get to it basis. I hope you can assist me because I am losing money daily, my business is in jeopardy, and they refuse to work on and resolve this issue to my satisfaction in a timely manner. In fact it has not been resolved in any manner at this point.Desired Settlement: I would like the system issues corrected immediately and "all" the upgrades they stated they would do completed asap. I would like to stay with the company but I can't loose my business because of them.

Business

Response:

The validity of this complaint is disputed.

I have been working on this Paypal issue with [redacted] consistently, only to verify my original suggestion of logging into his BusinessPaypal account to check shipping methods were accurate and nothing had inadvertently been changed... WAS the error causing incorrect shipping amounts to be entered into Cart orders.

After working with together with the Paypal Developers Network, on which I am a longstanding member, on several occasions on behalf of Backlash, we (Paypal Developers Tech Support and myself) established there were seveal process changes made by Paypal that all business owners were notified may affect them, along with links to documentation that would help to determine whether the changes Paypal had made during their upgrade would affect their ability to sell as they had in the past.

Many of these changes required Merchants log into their Personal/Private accounts and update their Profile. The main issue we were working on requires shipping options and these had not been selected/edited on the Company side since the upgrade. As a general best practice, we do not ask for, nor would not agree to access or enter into a client pay account system. We direct merchants to seek support via the pay account documentation as it is offered as guidance and they are instructed to work directly with that specific payment service companies Customer Support Team to resolve any errors or issues that make their pay system not perform as expected.

We, as web site developers, build user environments, and have no control over how a persons Payment system is configured or any settings within.

This company will need to set their Shipping seetings to be accurate to their new PayPal buttons, and at that time only, can the proper code and/or script be inserted to their website and tested for QA, for proper Add-to-Cart purchasing.

Available to assist upon merchant profile updates in payment system. Please contact at that time.

Consumer

Response:

Review: [redacted]I am rejecting this response because:This is still going on. I have now attempted contact with [redacted] for past 10 days without a response. Again I have spoken with paypal an each person has advised me of how my web administrator can "simply" resolve the issue. I will have to convert the over 40 emails to pdf in order to attach them. Please note that I have numerous messages left and over 40 phone made over the duration of this issue. It should also be noted that these issues did not come about until after I requested price changes to the items on my business web site. Regards,[redacted]

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Description: Internet Services, Web Design

Address: 91 W Broadway, Salem, New Jersey, United States, 08079

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