Millennium Technologies

It started out by getting a quote to replate, power valve service, and fix exhaust bridge as well as fit a new wiseco piston. I sent them the old piston, head, cyclinder for there free eval. They called and told me what they thought happened, (which I strongly disagree with) and what they would do to fix it. So they go ahead and do what they do best. It was supposed to take no more than a week I was assured by Jason, a salesman. Close to 2 weeks later,after I called to check on it, the cyclinder,head, and new piston show back up at my house. Upon inspection I notice the power valve does not operate freely and and that it rubs on the exhaust bridge. I then notice one of the seals for the power valve is anything but drove in straight. So I decide to do more inspection, where in the cylinder I find a nick or burr deep enough to feel with my finger. They were supposed to build up the bridge to "strengthen" it which came back with multiple craters and wire from the welder still attached to the exhaust port. So I called and all the guy could tell me is send it in for evaluation and circle the bad areas with a black sharpie. What a joke. If they can't find the issue and I have to circle the problem how are they evaluating my cylinder and piston and deciding my needs based on that? When it arrives they are supposed to call me and let me know what they find. Turns out I had to call after tracking the package and seeing that it made there earlier in the morning. All they would tell me is its covered under warranty and will be back to within a week(they have said that before). I gave this company a shot, and they miserably failed to impress me. For the $600.00 I spent it should of been right the first time. And the QC inspection they assured me they do before it leaves has to be a joke. Someone who has never seen a cylinder could of pointed out the flaws. They did not offer to discount the product in no way nor would they admit they were wrong. I would go with pro circuit, or US chrome and save yourself the trouble. This company is a joke and does not care about the customer.

Review: I sent my cylinder to have it replated and put it back together and 1hour later the piston and cylinder was scared on the exhaust port side. I called Millennium cause the tolerances where not correct. I talked to a female tech (don't remember name but she is the only one there) she said the Wisco Piston I used tends to swell and that was my problem. She recommended I use a OEM Piston. I bought an OEM Piston and ring and same problem happened In less time about a half hour this time! Same scaring same location. This time I called and talked to [redacted], who said send pistons and cylinder back and they will check it. When he called me back he said maybe the engine was leaning out, which is false cause the plug was black cause I was running it very rich to break in the engine and there is no air leaks anywhere. They rehomed the cylinder and then suggested I get my piston through them, and he suggested a wisco piston (which at first they said they don't recommend) when I got it back and put it together after an hour I had the same problem. After this I bought a brand new OEM cylinder from another company and the bike is perfect ever since.I called there several times and left messages with [redacted] but I am always told he is in a meeting and he will call back . He never replies...Desired Settlement: I would like a refund of 325.00 for the initial power valve service and replating of the cylinder.And I would also like a refund of 180.00 that they charged me when I returned it and they tried to fix it. Total of 505.00Im not asking for the other two piston and ring sets that I lost in this process.

Business

Response:

First off, I apologize for the delay in responding to your letter, as I do travel often in my role here at Millennium Technologies.