Miller and Son Construction LLC

The requested items have been finished and payment has been received as of 11-30-

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted]

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I wanted to update you the Revdex.com on our case, we had not heard anything from Miller and Son Construction by phone or email until yesterday 11/28/we received in the mail a letter for an "Intent to Lien" on our homeWe immediately went online to resolve the lien and put that the reason we haven't paid is because the job is still not finished. We also called Todd Miller owner of Miller and Son Construction and he returned our phone call within minutes asking us to email him a list of things he needs to finish on the jobAn email was sent the evening of 11-28-17, about hours ago and we have still not heard from him. This is where this situation iswe are hopeful for him to follow through with the contract and finish the job he is still wanting full payment for. Thank you,***

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It is unfortunate that the customer has had an unpleasant experience which was once considered and stated by the customer as an “outstanding” job and workAll
negotiations were made up front and signed and agreed to by the customerThere were no discussions of any changes made to any final cost until asked if a final invoice could be given once the customer had occupied the finished space and a final inspection was completedThis request to give a final invoice was responded to by the customer with a dispute of items that were changed during the projectIt had already been recognized that there were some items not finished upon asking that a final invoice be given to the customer, however no discussion of pricing on these changed items was ever discussed, and no contract was ever altered or amendedIt was also advised, that I (the owner) should not return, as the company felt it could cause further disputes or issuesIt can be arranged to complete the work once the remaining balance of the project is paid in full as it has now been over thirty days with no attempt to pay any of the remaining balance, while the project space is being used and occupiedWith regards to warranty work, that can not be addressed until the remaining balance is paid in full

Complaint: ***
I am rejecting this response because:The overall response by this business owner is invalid and untrue, and is not an attempt to resolve our outstanding problems with this job. First, it has been a total of days since we first received a final invoice (not as this business owner is attempting to claim), and this "final" invoice was only sent to us after we attempted to open up a dialog around items that were not purchased, completed and/or installed as stated on the original bid. The final invoice was not requested as the contractor states, as he clearly outlines in his own email (attached) that parts of the job are still unfinished. We sent a detailed response to his claims of where and how much money was due according to his "final" bill, outlining how and where we should be credited as well, and he has had no response or dispute over the itemsWe have previously attempted to contact him about coming to an agreement and finishing this job (on November 7th & November 16th) via email, but still no response from the contractor. Because of this overwhelming lack of communication and attempts to rectify this situation, we are moving to have the job completed by another contractor and will deducted the amount spent doing so from the proposed previous total, will submit that as final payment, and will be finally "finished" with this terrible contractor. The last communication from this business owner was a blatant and personal attack (via an emailed letter) toward us, his customers, attempting to blame us for the fact that this job took much longer than stated and that the carpet installation that he was not responsible for somehow hindered his ability to work (although we have text messages from him stating exactly the opposite). He also clearly states in the letter he will not be back to finish the job. His words, not ours. Now he says he will come back if I pay him in full first?? Anyone who has done construction work knows that you never pay your final payment until the job is COMPLETE.This owner is completely unprofessional, has no idea how to run a business or any understanding that he works in an industry FOR his customers and should be working to complete his jobs to their satisfactions. Instead, we are left with an unfinished job, being asked to pay full price for the unfinished job and getting over charged for items we never got. We are also the second customers to work with this company in the past months who had a very similar and unfortunate experience.We have more emails and text messages (which we are willing to share if need be) that show we have been trying to resolve the situation in a professional manner (even after his personal attack), finalize the job by paying for what was done, and he refuses to respond or come to an agreement. His best answer to this whole situation to us is no answer at all
Regards,
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Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

The requested items have been finished and payment has been received as of 11-30-17.