Miller & Associates

Complaint: [redacted] My response to the business owner is as follows: On 12/31/2014, at 6:27PM, the customer made hisreservation for $+ tax per nightThe customer called us on 1/1/at 12:AM and asked for a seniordiscount and the rate had dropped to "$+ tax"He also mentioned to us that he'll be bringing dogsWe have informedhim of the charges for bringing pets is additional $(our rate for petcharges are first pet $15.00, second pet +$10, third pet +$10)So, thetotal came to $including tax and pet chargesThere was no tax for thepet chargesThe customer checked in on 4/24/at 7:PM and he was complaining andinsisting that he should be charged total $including tax and pet charges.The actual total was $including tax and pet charges So the frontdesk clerk and manager offered full refund for him to leave if he's notsatisfiedThe customer refused the offer to leave and stayed after his violentattitude and verbal assault to our front desk clerkThe front deskclerk had brought to the customer the reservation records and details inpaperworkThe customer threw the paperwork at her and started his violentverbal rampageThe year old female front desk clerk who barely has astature of 5'3" was too stressed and traumatized by this experiencethat she was unable to come to work the next dayThe business owner is correct on the dates but I was told that an additional $covered all animals, as stated in my original complaint.My Response to the business response (1): If there were any possible minormaintenance or cleaning problems they have been resolved already The business owner has got to be kidding I encourage Revdex.com to review the photographs that were submitted with this complaint These gross conditions are hardly "minor".My Response to the business response (2): Our charge was correct and paid,as I stated above.Based on what I was told by telephone, the charges were incorrect as stated in my original complaint TO AVOID SUCH PROBLEMS, THIS BUSINESS SHOULD SEND OUT CONFIRMATION EMAILS WITH THEIR PRICE LIKE MOST OTHER MOTELS.My response to the customer's demand (3): Our Hotel's policy has strict"Privacy policies" for both customers and employees We do notgive out any personal information about any customer or staff.The response by the owner has nothing to do with my complaint I request that they convey the real owner's name and contact information so that customers can file complaints.CHOICE HOTELS HAS AGREED TO REFUND 50% OF WHAT I PAID FOR THIS TERRIBLE EXPERIENCE Revdex.com: SEE ATTACHED EMAIL CORRESPONDENCE THEREFORE, THE FINANCIAL COMPONENT OF THIS COMPLAINT HAS BEEN RESOLVED HOWEVER, THE OTHER REQUESTED CHANGES NEED TO BE AGREED TO AND IMPLEMENTED BY THE MANAGEMENT Regards, [redacted]

This is what I have gathered from thoroughly investigating the staff members and all the documents that are involved in this incidentOn 12/31/2014, at 6:27PM, the customer made his reservation for $+ tax per nightThe customer called us on 1/1/at 12:AM and asked for a senior
discount and the rate had dropped to "$+ tax"He also mentioned to us that he'll be bringing dogs. We have informed him of the charges for bringing pets is additional $(our rate for pet charges are first pet $15.00, second pet +$10, third pet +$10)So, the total came to $including tax and pet chargesThere was no tax for the pet chargesThe customer checked in on 4/24/at 7:PM and he was complaining and insisting that he should be charged total $including tax and pet chargesThe actual total was $including tax and pet charges. So the front desk clerk and manager offered full refund for him to leave if he's not satisfiedThe customer refused the offer to leave and stayed after his violent attitude and verbal assault to our front desk clerkThe front desk clerk had brought to the customer the reservation records and details in paperworkThe customer threw the paperwork at her and started his violent verbal rampage. The year old female front desk clerk who barely has a stature of 5'3" was too stressed and traumatized by this experience that she was unable to come to work the next day. My Response to the customer's demand (1): If there were any possible minor maintenance or cleaning problems they have been resolved already. My response to the customer's demand (2): Our charge was correct and paid, as I stated above.My response to the customer's demand (3): Our Hotel's policy has strict "Privacy policies" for both customers and employees. We do not give out any personal information about any customer or staff.Best regards,*** ***
**Quality Inn*** * ** *** ***
*** *** ** ***

Complaint: [redacted]
My response to the business owner is as follows:  1. On 12/31/2014, at 6:27PM, the customer made hisreservation for $94.00 + tax per night.2. The customer called us on 1/1/2015 at 12:48 AM and asked for a seniordiscount and the rate had dropped to "$89.30 + tax". He also mentioned to us that he'll be bringing 3 dogs. We have informedhim of the charges for bringing 3 pets is additional $35.00 (our rate for petcharges are first pet $15.00, second pet +$10, third pet +$10). So, thetotal came to $135.91 including tax and pet charges. There was no tax for thepet charges.3. The customer checked in on 4/24/2015 at 7:59 PM and he was complaining andinsisting that he should be charged total $89.30 including tax and pet charges.The actual total was $135.91 including tax and pet charges.  So the frontdesk clerk and manager offered full refund for him to leave if he's notsatisfied. The customer refused the offer to leave and stayed after his violentattitude and verbal assault to our front desk clerk. The front deskclerk had brought to the customer the reservation records and details inpaperwork. The customer threw the paperwork at her and started his violentverbal rampage. The 60 year old female front desk clerk who barely has astature of 5'3" was too stressed and traumatized by this experiencethat she was unable to come to work the next day. The business owner is correct on the dates but I was told that an additional $35 covered all 3 animals, as stated in my original complaint.My Response to the business response (1): If there were any possible minormaintenance or cleaning problems they have been resolved already.  The business owner has got to be kidding.  I encourage Revdex.com to review the photographs that were submitted with this complaint.  These gross conditions are hardly "minor".My Response to the business response (2): Our charge was correct and paid,as I stated above.Based on what I was told by telephone, the charges were incorrect as stated in my original complaint.  TO AVOID SUCH PROBLEMS, THIS BUSINESS SHOULD SEND OUT CONFIRMATION EMAILS WITH THEIR PRICE LIKE MOST OTHER MOTELS.My response to the customer's demand (3): Our Hotel's policy has strict"Privacy policies" for both customers and employees.  We do notgive out any personal information about any customer or staff.The response by the owner has nothing to do with my complaint.  I request that they convey the real owner's name and contact information so that customers can file complaints.CHOICE HOTELS HAS AGREED TO REFUND 50% OF WHAT I PAID FOR THIS TERRIBLE EXPERIENCE.  Revdex.com:  SEE ATTACHED EMAIL CORRESPONDENCE.  THEREFORE, THE FINANCIAL COMPONENT OF THIS COMPLAINT HAS BEEN RESOLVED.  HOWEVER, THE OTHER REQUESTED CHANGES NEED TO BE AGREED TO AND IMPLEMENTED BY THE MANAGEMENT.
Regards,
[redacted]