Miller Bros Plumbing

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: On January 20th the shop listed above redeemed my [redacted] voucher For a VIP card good for three oil changes on my car at the locationin fact I actually recall talking to the cashiers about the super bowl which was a week and a few days awayThe shop claims The computer updated and deleted my original receipt but I'm sure this [redacted] voucher prove that in fact I was at the shop on January And was the last mechanics to change the oil prior to April appointmentIf I was not at the shop before April why was the fee for the over sized plug waved? I was told to signed a receipt to acknowledge that I received services that day ( the oil change which I did last appointment) I was not Verbally Told by the manager or cashier that if the oversized plug failed it's my Full responsibility to fix it Regards [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The response from this business is full of inaccuracies When I initially called the business to order the tires, the manager was well aware that the front and back tires were two different sizes He quoted a price for the front tires and a price for the two back tires He told me to call back the next day to verify that he would have them in stock When I called the next day, I asked him to verify the price AGAIN, which he did He was also well aware of the sale that they had going on, which was buy tires and get the 4th tire free When I arrived at the shop, I looked at the tires and was ready to pay so they could do the work While I was standing at the register he quoted a price which was HUNDREDS of dollars more than the original quote given to me A quote that was given to me not once, but twice So, I asked him about the discrepancy in the price and he said, "Oh well, I must have made a mistake" I said twice! I told him that I had spoken with him twice and he quote me a price (the same price) two times I told him I couldn't understand why it was HUNDREDS of dollars more He then said "If I didn't like it, I could go somewhere else" I asked him is that the way they treat customers? I turned around and walked out He NEVER offered to sell me the tires at wholesale cost And, nobody threatened him or his staff Seriously! Nor did I tear up any business cards or threaten to deface anyone on social mediaLike many people, I did put my issue/complaint online and found NUMEROUS other complaints (regarding this same business) similar to mine, where customers were quoted one price on the phone and then told another price once they get to the shop So, obviously this is not an isolated incident or the first time this business has done this Apparently, they have a history of doing this We have cars in our family We were hoping this was going to be a reputable and professional business to service our vehicles for years to come But, there is no way that my family would take their cars there now As a mater of fact, we were fortunate enough to find another establishment (also close to our home) which provided outstanding, courteous and professional service In fact, I'm actually going to write a letter of praise regarding the other company Regards, [redacted] ***

From: Dave K [redacted] < [redacted] @ [redacted] .com>Date: Tue, Jan 24, at 6:PMSubject: RE: Unanswered ComplaintsTo: RE complaint # [redacted] We did perform a 4-wheel alignment on the customer's vehicle per his request An alignment was necessary as indicated on the before and after illustration that was given to the customer At the time of the initial service, the customer signed a repair order authorizing a wheel alignment only There were no additional complaints or concerns noted At a subsequent visit, he indicated to us that the vehicle was shaking at highway speed The most common symptom of a bad wheel balance is shaking at MPH We offered to perform a wheel balance service and the customer did not want to pay for the recommended service We do offer a month warranty on our wheel alignment There is no problem with the work that we performed and therefor our resolution is to continue to offer outstanding service performed by highly skilled technicians, and all at a fair price

Date: Tue, Sep 15, at 6:PMSubject: complaint [redacted] To: [redacted] @myRevdex.com.orgCc: [redacted] < [redacted] @**.net>, [redacted] < [redacted] @ [redacted] .com> [redacted] ,Thanks so much for speaking with me on the phone today I am going to summarize below what happened and what our resolution is (or was)We quoted the gentleman a price for tires over the phone We have been running a buy 3, get the 4th free tire sale for several months Effectively, buy and get free is the same as 25% off In his case, his vehicle has different tire sizes, so instead of quoting him the "lesser tire" free, we quoted him the tires at 25% off of retail price on each tire, which theoretically would be a better deal than the buy get free The mistake arose when we, based on typical habits when quoting over the phone, changed the quantity to while also reducing the price by 25% On the morning that these folks showed up here, I opened the quote and found the mistake that had been made I explained the mistake which was not well-received I even offered to sell them the tires at our wholesale cost just to find a happy medium These folks made a scene in our lobby which included threatening members of the staff, tearing up our business cards and sprinkling them around, and insisting that they would deface us on social media We are responsible for this inconvenience but I do not believe that anyone of our staff or our lobby full of customers deserved to be subjected to the reactions of these folks We are still willing to take any suggestions that the Revdex.com might offer in terms of a resolutionThanks so much for your time todayKind Regards, Dave K [redacted] Wiygul Automotive ClinicAlexandria, VA ***(O) [redacted] *** or [redacted] ***(F) [redacted] *** or [redacted] ***cell [redacted] ***www.wiygul.com"Try Us, You Will Absolutely Love Us!"

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: they never corrected the problemI explained to the service advisor that my vehicle is vibrating at 60-milesThey did not do the job correctlyI am requesting a full refund Regards, [redacted]

I will reiterate our position that the customer received the service for which he paid. He requested a wheel alignment and we spent a significant amount of time adjusting the alignment to achieve proper specifications. If there is an additional concern, we can address that for the customer. We previously offered to do so and he declined

We have received the Revdex.com complaint and are willing to assist as best as possible Mr*** came into our store requesting an oil change on his vehicle Upon removing the drain plug for the oil pan we noticed that the threads in the oil pain were stripped and the oil drain plug would
leak if reused.We explained the situation to Mr*** and he told us that his last oil change was performed at our shop We have searched our records and have no history of his vehicle being serviced here prior to his visit on April 02, We purchased an oversized drain plug, installed it to try and avoid replacing the oil pan At that time the oil pan did not leak Mr*** was explained that if there were anymore issues with the oil drain plug that new oil pan would be needed.Included I have an invoice signed by Mr*** that explains the issue We would be happy to install a used oil pan at a discounted price to help resolve this issue, but we do not feel culpable for that expense as we do not appear to be the last service center to do his oil change prior to us removing the oil drain plug on April 02, Please reply to us if Mr*** would like an estimate to replace his oil pan.Sincerely,Bobby K***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: they never corrected the problem. I explained to the service advisor that my vehicle is vibrating at 60-70 miles. They did not do the job correctly. I am requesting a full refund.
Regards,
[redacted]

There were numerous complaint identified with this vehicle, including loose steering components, a bad wheel bearing, and tires with low tread.  All recommendations were declined.  The airbag system does not have any relation to the replacement of the brakes.  There is a standard fee...

to diagnose an airbag fault because it is time-consuming and requires testing of multiple components in order to confirm a fault.  We offered our services and the customer declined.  We are willing and able to help with diagnosing the customer's concern.  Sincerely,  Dave K[redacted]

Date: Tue, Sep 15, 2015 at 6:22 PMSubject: complaint [redacted]To: [redacted]@myRevdex.com.orgCc: [redacted] <[redacted]@**.net>, [redacted] <[redacted]@[redacted].com>[redacted],Thanks so much for speaking with me on the phone today.  I am going to summarize below what happened and what our...

resolution is (or was). We quoted the gentleman a price for 4 tires over the phone.  We have been running a buy 3, get the 4th free tire sale for several months.  Effectively, buy 3 and get 1 free is the same as 25% off.  In his case, his vehicle has 2 different tire sizes, so instead of quoting him the "lesser tire" free, we quoted him the tires at 25% off of retail price on each tire, which theoretically would be a better deal than the buy 3 get 1 free.  The mistake arose when we, based on typical habits when quoting over the phone, changed the quantity to 3 while also reducing the price by 25%.  On the morning that these folks showed up here, I opened the quote and found the mistake that had been made.  I explained the mistake which was not well-received.   I even offered to sell them the 4 tires at our wholesale cost just to find a happy medium.  These folks made a scene in our lobby which included threatening members of the staff, tearing up our business cards and sprinkling them around, and insisting that they would deface us on social media.  We are responsible for this inconvenience but I do not believe that anyone of our staff or our lobby full of customers deserved to be subjected to the reactions of these folks.  We are still willing to take any suggestions that the Revdex.com might offer in terms of a resolution. Thanks so much for your time today. Kind Regards, Dave K[redacted]Wiygul Automotive ClinicAlexandria, VA  [redacted](O) [redacted] or [redacted](F) [redacted] or [redacted]cell [r...⇄ Us, You Will Absolutely Love Us!"

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please do publish my complaint publicly since the business resolved the issue. Thanks
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The response from this business is full of inaccuracies.  When I initially called the business to order the tires, the manager was well aware that the front and back tires were two different sizes.  He quoted a price for the 2 front tires and a price for the two back tires.  He told me to call back the next day to verify that he would have them in stock.  When I called the next day, I asked him to verify the price AGAIN, which he did.  He was also well aware of the sale that they had going on, which was buy 3 tires and get the 4th tire free.  When I arrived at the shop,  I looked at the tires and was ready to pay so they could do the work.  While I was standing at the register he quoted a price which was HUNDREDS of dollars more than the original quote given to me.  A quote that was given to me not once, but twice.  So, I asked him about the discrepancy in the price and he said, "Oh well, I must have made a mistake".  I said twice!  I told him that I had spoken with him twice and he quote me a price (the same price) two times.  I told him I couldn't understand why it was HUNDREDS of dollars more.  He then said "If I didn't like it, I could go somewhere else".  I asked him is that the way they treat customers?  I turned around and walked out.  He NEVER offered to sell me the tires at wholesale cost.  And, nobody threatened him or his staff.  Seriously!  Nor did I tear up any business cards or threaten to deface anyone on social media. Like many people,  I did put my issue/complaint online and found NUMEROUS other complaints (regarding this same business) similar to mine, where customers were quoted one price on the phone and then told another price once they get to the shop.  So, obviously this is not an isolated incident or the first time this business has done this.  Apparently, they have a history of doing this.   We have 3 cars in our family.  We were hoping this was going to be a reputable and professional business to service our vehicles for years to come.  But, there is no way that my family would take their cars there now.  As a mater of fact, we were fortunate enough to find another establishment (also close to our home) which provided outstanding,  courteous and professional service.  In fact, I'm actually going to write a letter of praise regarding the other company.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
On January 20th the shop listed above redeemed my [redacted]  voucher  For a VIP card good for three oil changes on my car at the location. in fact I actually recall talking to the cashiers about the super bowl which was a week and a few days away. The shop  claims  The computer updated and deleted my original receipt but I'm sure this [redacted] voucher  prove that in fact I was at the shop on January 20  And was the last  mechanics to change the oil prior to April appointment. If I was not at the shop before April why was the fee for the over sized plug  waved? I was told to signed a receipt to acknowledge that I received  services that day  ( the oil change which I did last appointment) I was not   Verbally  Told by the manager or cashier that if the oversized plug failed it's my  Full responsibility to fix it 
Regards
[redacted]

From: Dave K[redacted]<[redacted].com>Date: Tue, Jan 24, 2017 at 6:30 PMSubject: RE: Unanswered ComplaintsTo:  RE complaint #[redacted] We did perform a 4-wheel alignment on the customer's vehicle per his request.  An alignment was necessary as indicated on the...

before and after illustration that was given to the customer.  At the time of the initial service, the customer signed a repair order authorizing a wheel alignment only.  There were no additional complaints or concerns noted.  At a subsequent visit, he indicated to us that the vehicle was shaking at highway speed.  The most common symptom of a bad wheel balance is shaking at 65 MPH.  We offered to perform a wheel balance service and the customer did not want to pay for the recommended service.  We do offer a 6 month warranty on our wheel alignment.  There is no problem with the work that we performed and therefor our resolution is to continue to offer outstanding service performed by highly skilled technicians, and all at a fair price.

09/06/2017I spoke to [redacted] by phone in the early afternoon. After listening to his concerns I concluded that the information regarding his requested refund request for $175 was accurate and prudent. I instructed the Manager at the Clinton location to write a check and mail to [redacted]...

immediately.[redacted] is completely satisfied with this outcome. I have further instituted further process's and instructed all personal on the proper application of handling these complaints or discrepancies should they ever arise again in the future.We at Wiygul Automotive Clinic appreciate the feedback we receive from the Revdex.com as it helps us improve our communications, process's and overall customer satisfaction.Regards,Kevin M[redacted]Operations Manager MarylandMember Senior Management Team

Be very careful of this company, they will perform unnecessary work and charge a premium. Any quotes for a larger project please get a second opinion. They were at least 16% higher out of 4 companies I called.

Also very outdated in their ability & thinking; unable to work with the more current products on the market.