Miller Recycling Corp

Dear MrJameson We are sorry to hear our Clear Ear Complex did not work for youAlthough the product is design to help assist ear/hearing issues, it may not work for everyone, hence our money back guarantee, as is was stated in the promotion you used for your purchase:? in the off chance that you are not satisfied with the product “just return the unused portion for a full product refund.” (Please see attachment, part 2)This same refund policy was explained to you when you called on 12/19/The representative who assisted you mention that the return policy is found online, under the customer care Q & A, as well as in our catalogs where it actually states that “If you are returning multiple bottles of the same item, we will gladly refund the product price of all of the bottles as long as only one bottle has been openedIf all bottles of the same item have been opened, no refund will be issued,” and in addition “There are no refunds for empty bottles.”We hope this information is useful in understanding why you did not qualify for our money back guarantee, since you informed us you consumed the entirety of all bottles you purchased.To your good health,Botanic Choice? PS: Return Policy link:https://bluecomplaints.Revdex.com.org/Manager.aspx?m=27493097&chk=PIwBcmKz6...⇄

Dear Valued Customer,Again, we apologize for any confusion the promotion causedThe promotion was applied to your order and allowed you to purchase Buy Get selected itemsHowever, the item you purchased was not part of the Buy Get Never the less, we are willing to make an exception and provide you with a pre-paid return label, so you may return the product for full refund (see label attached- simply print, fill out with your information and attach label to the package.) Once we receive the bottles you purchased we will process your refund? To your vibrant health,Botanic Choice

Initial Business Response / [redacted] (1000, 5, 2017/01/06) */ To Whom it May Concern: We apologize for all the confusion that Botanic Choice has caused with Mr [redacted] 's order A representative should have contacted Mr [redacted] to notify him that one of his items he requested was no longer available and discontinued Please know that a credit of $will be returned to Mr [redacted] It will be credited back to the credit card used to pay for his order and should post on his credit card within 24-hours We apologize again for this inconvenience we caused and hope to still have Mr [redacted] as loyal customer Sincerely, [redacted] Customer Care Supervisor Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/01/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still had a [redacted] credit and my order was only [redacted] I should still receive a [redacted] credit balance from this order Final Consumer Response / [redacted] (4200, 15, 2017/02/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) To date I have not received a [redacted] credit, voucher or refund to my credit card I tried another order and no credit was applied Final Business [redacted] / [redacted] (4000, 17, 2017/02/03) */ Mr [redacted] has a [redacted] crdit available on his accountWhen he is ready to place his next order, he can apply that credit as notes have been notated in his account that the credit is available We hope this satisfies Mr [redacted] We apologize again for all inconvenience we may have caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12903540, and find that this resolution is satisfactory to me
Thank you

Initial Business Response /* (1000, 8, 2015/10/23) */
Contact Name and Title: ** *** Customer Servic
Contact Phone: XXX-XXX-XXXX ext
Contact Email: ***@botanichealth.com
To Whom it May Concern:
Botanic Choice is very sorry that Mr*** is not satisfied and had a reaction to
taking our homeopathic productsWhile Mr*** believes they are all the same due to looking identical, we can assure you that each tablet is a different formula
Homeopathic's are a based formula using only natural sourcesThere are no dyes or markers addedAll homeopathic products from any company is classified by the FDA as a drugTo identify a particular company's product, they must have a identification numberOur number is H367, the same number Mr*** is identifyingShould there be a problem with a certain homeopathic product, the FDA can trace it back to that particular company
We ask all of our customer's to keep all Botanic Choice product in its appropriate container to reduce any confusion, most importantly with our homeopathic's as they all look the same but all do a different job
We are sorry once again to hear that Mr.*** had a reaction to our homeopathic productsA complete refund will be issued back to his credit card used for the purchaseWe hope this answered any questions he has regarding our products and we are always here to help
Sincerely,
Daniela ***
Customer Service Supervisor
OFFER:
A complete refund of $will be issued to his credit cardEach bottle was $each and funds should be posted within 24-hrs of this date
Initial Consumer Rebuttal /* (2000, 10, 2015/10/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We are sorry to hear our customer did not have a pleasant experience with the customer care representative she spoke with on July 7th, We also want to apologize for any confusion with our Buy Get promotion, it was not intentionalThe representative did explain that the Buy Get
promotion she applied was only on selected items as stated on the banner of the affiliate website offer (please see attachment.) All the selected items with the Buy Get promotion were marked as such on our website, unfortunately the item our customer purchased was not marked for Buy Get pricingWhen the customer expressed to the representative she would like to return the items, the representative kindly informed her all she needed to do was follow the instructions on the back of her invoiceAll we need is for the customer to simply return the items to us and we will gladly provide a full product refund upon receipt

Initial Business Response /* (1000, 5, 2017/04/21) */
To Whom it May Concern:
Upon review of the customer's account and his loyalty throughout the years, Botanic Choice has decided to honor Mr*** requestA credit of *** is on account and could be used for a future
order
Sincerely,
Botanic Choice

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you

Dear MrJameson We are sorry to hear our Clear Ear Complex did not work for youAlthough the product is design to help assist ear/hearing issues, it may not work for everyone, hence our money back guarantee, as is was stated in the promotion you used for your purchase: in the off chance that
you are not satisfied with the product “just return the unused portion for a full product refund.” (Please see attachment, part 2)This same refund policy was explained to you when you called on 12/19/The representative who assisted you mention that the return policy is found online, under the customer care Q & A, as well as in our catalogs where it actually states that “If you are returning multiple bottles of the same item, we will gladly refund the product price of all of the bottles as long as only one bottle has been openedIf all bottles of the same item have been opened, no refund will be issued,” and in addition “There are no refunds for empty bottles.”We hope this information is useful in understanding why you did not qualify for our money back guarantee, since you informed us you consumed the entirety of all bottles you purchased.To your good health,Botanic Choice PS: Return Policy link:https://bluecomplaints.Revdex.com.org/Manager.aspx?m=27493097&chk=PIwBcmKz6...⇄

Dear Valued Customer,Again, we apologize for any confusion the promotion causedThe promotion was applied to your order and allowed you to purchase Buy Get selected itemsHowever, the item you purchased was not part of the Buy Get Never the less, we are willing to make an exception and provide you with a pre-paid return label, so you may return the product for full refund (see label attached- simply print, fill out with your information and attach label to the package.) Once we receive the bottles you purchased we will process your refund To your vibrant health,Botanic Choice

We feel that our guarantee is clearly defined on our promotional material, and our return policy clearly stated in our catalogs and websitePer our return policy the customer does not qualify for a refundHowever, as a courtesy we are willing to provide him with a onetime exception and issue a full refund for the bottles of clear ear complex in the amount of $We will be mailing a refund check to him, which he will receive in approximately in two to three weeks

Initial Business Response /* (1000, 5, 2017/01/06) */
To Whom it May Concern:
We apologize for all the confusion that Botanic Choice has caused with Mr***'s order
A representative should have contacted Mr*** to notify him that one of his items he requested was no longer available
and discontinued
Please know that a credit of $will be returned to Mr***It will be credited back to the credit card used to pay for his order and should post on his credit card within 24-hours
We apologize again for this inconvenience we caused and hope to still have Mr*** as loyal customer
Sincerely,
** ***
Customer Care Supervisor
Initial Consumer Rebuttal /* (3000, 8, 2017/01/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still had a *** credit and my order was only *** I should still receive a ** credit balance from this order
Final Consumer Response /* (4200, 15, 2017/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To date I have not received a ** credit, voucher or refund to my credit card I tried another order and no credit was applied
Final Business *** /* (4000, 17, 2017/02/03) */
Mr*** has a *** crdit available on his accountWhen he is ready to place his next order, he can apply that credit as notes have been notated in his account that the credit is available
We hope this satisfies Mr***We apologize again for all inconvenience we may have caused

Initial Business Response /* (1000, 5, 2017/04/21) */
To Whom it May Concern:
Upon review of the customer's account and his loyalty throughout the years, Botanic Choice has decided to honor Mr. [redacted] request. A credit of [redacted] is on account and could be used for a future...

order.
Sincerely,
Botanic Choice

Initial Business Response /* (1000, 5, 2017/01/06) */
To Whom it May Concern:
We apologize for all the confusion that Botanic Choice has caused with Mr. [redacted]'s order.
A representative should have contacted Mr. [redacted] to notify him that one of his items he requested was no longer available...

and discontinued.
Please know that a credit of $5.95 will be returned to Mr. [redacted]. It will be credited back to the credit card used to pay for his order and should post on his credit card within 24-48 hours.
We apologize again for this inconvenience we caused and hope to still have Mr. [redacted] as loyal customer.
Sincerely,
[redacted]
Customer Care Supervisor
Initial Consumer Rebuttal /* (3000, 8, 2017/01/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still had a [redacted] credit and my order was only [redacted] I should still receive a ** credit balance from this order.
Final Consumer Response /* (4200, 15, 2017/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To date I have not received a ** credit, voucher or refund to my credit card. I tried another order and no credit was applied.
Final Business [redacted] /* (4000, 17, 2017/02/03) */
Mr. [redacted] has a [redacted] crdit available on his account. When he is ready to place his next order, he can apply that credit as notes have been notated in his account that the credit is available.
We hope this satisfies Mr. [redacted]. We apologize again for all inconvenience we may have caused.

Initial Business Response /* (1000, 8, 2015/10/23) */
Contact Name and Title: [redacted] Customer Servic
Contact Phone: XXX-XXX-XXXX ext1117
Contact Email: [redacted]@botanichealth.com
To Whom it May Concern:
Botanic Choice is very sorry that Mr. [redacted] is not satisfied and had a reaction to...

taking our homeopathic products. While Mr. [redacted] believes they are all the same due to looking identical, we can assure you that each tablet is a different formula.
Homeopathic's are a based formula using only natural sources. There are no dyes or markers added. All homeopathic products from any company is classified by the FDA as a drug. To identify a particular company's product, they must have a identification number. Our number is H367, the same number Mr. [redacted] is identifying. Should there be a problem with a certain homeopathic product, the FDA can trace it back to that particular company.
We ask all of our customer's to keep all Botanic Choice product in its appropriate container to reduce any confusion, most importantly with our homeopathic's as they all look the same but all do a different job.
We are sorry once again to hear that Mr.[redacted] had a reaction to our homeopathic products. A complete refund will be issued back to his credit card used for the purchase. We hope this answered any questions he has regarding our products and we are always here to help.
Sincerely,
Daniela [redacted]
Customer Service Supervisor
OFFER:
A complete refund of $15.00 will be issued to his credit card. Each bottle was $5.00 each and funds should be posted within 24-48 hrs of this date.
Initial Consumer Rebuttal /* (2000, 10, 2015/10/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)