Miller Tax Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was mislead and taken advantage of by this flyer I see now with where you highlighted what your flyer says, but by scratching off what your suppose to, having the winning numbers that match the item, calling to verify and verifying , and then not to win the prize is misleading and advertising I would have never made the trip for dollars and to be made a fool of This company needs to have respect for its consumers and needs to stop misleading people with this propaganda After I talked about this incident on social media, many people posted that they too have been mislead, and unjustly taken advantage of with these flyers To say we accepted the three gold coins is not necessarily true When my wife showed them the paper they told her she did not win the drone Then they proceeded to give her the three dollars and then escorted her out with a hand on her shoulder Yes we received three dollars, but on the same token we had choice I appreciate that you took me off your mailing list This experience has left a bad taste in my mouth, and because of this I doubt to ever to business with your company Regards,

We received Mr [redacted] s complaint We feel that the mailer properly disclosed the rules of the GIVEAWAY Prizes I have attached a copy of parts of the mailer and the prize board The mailer clearly states" Scratch off to see if your number matches the winning number If your number matches, YOU HAVE WON one of the prizes listed!" Key word "ONE" of the prizes It has a display of Fiat Car, $cash, 70" Flat Screen TV, Drone, $in cash, Mini Ipad, gold coins Mr, [redacted] s did not win the drone He won gold coins in which he accepted We have removed Mr [redacted] s from our data base and will no longer mail him Even with the fully disclosed mailer, we understand how Mr [redacted] s and his daughter were confused There were no intentions or attempts on our part to scam customers Mr [redacted] s did in fact win a prize as the mailer stated In the future we will work to insure there is no confusion in our mailers [redacted] ***Director of Operations IG Burtons

Ms *** vehicle was towed to our dealership from The Hertrich Dealership at the end of the day on Thurs Sept 3rd.. We were unable to look at it that day or the next day FridayMonday was holiday.We were able to look at the Jeep on Tues Sept 8th.Diganosed the problem as the Cylinder
headThis is a major engine componentThe parts were ordered that day 9/8. Parts arrive Friday the 11th late in the day.. On Monday 9/14th we installed the parts.JOb was completed on Tues 15th and Hertrich picked up the vehicle No one lied to Ms ***SHe was dealingdirectly with Hertrich Dealership. They had the vehicle for sometime and attempted repairs unsuccesfully. They brought it to us to diagnos and fix the problem they couldn't. IG Burton followed up wih Ms *** and kept her informed This vehicle was towed in we had to fit it in schedule to get to it, Also took time to order parts and do major repair. Ms *** emailed us and was followed up with by Excecutive Director both Monday and TuesVehicle was completed a day earlier than promised. We apologized for the time it was taking but explained this is for such repairs

We have responded to complaintUnfortunately *** did not win the drone, he won gold coins which he received. No further action or response will follow

We received Mr. [redacted]s complaint. 
 
We feel that the mailer properly disclosed the rules of the GIVEAWAY Prizes.  I have attached a copy of parts of the mailer and the prize board.   The mailer clearly states.. " Scratch off to see if your number matches the winning...

number.  If your number matches, YOU HAVE WON one of the prizes listed!"  Key word "ONE"  of the prizes..   It has a display of Fiat Car, $2500 cash, 70" Flat Screen TV,  Drone, $250 in cash, Mini Ipad, 3 gold coins.     
 
Mr, [redacted]s did not win the drone.  He won 3 gold coins in which he accepted.   We have removed Mr. [redacted]s from our data base and will no longer mail him.  Even with the fully disclosed mailer, we understand how Mr. [redacted]s and his daughter were confused.  There were no intentions or attempts on our part to scam customers.   Mr. [redacted]s did in fact win a prize as the mailer stated. .  In the future we will work to insure there is no confusion in our mailers. 
 
[redacted]Director of Operations
IG Burtons

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
     I was mislead and taken advantage of by this flyer.  I see now with where you highlighted what your flyer says, but  by scratching off what your suppose to, having the winning numbers
that match the item, calling to verify and verifying , and then not to win the prize is misleading and false advertising.  I would have never made the trip for 3 dollars and to be made a fool
of.  This company needs to have respect for its consumers and needs to stop misleading people with this propaganda.  After I talked about this incident on social media, many people posted
that they too have been mislead, and unjustly taken advantage of with these flyers. 
     To say we accepted the three gold coins is not necessarily true.  When my wife showed them the paper they told her she did not win the drone.  Then they proceeded to give her the three
dollars and then escorted her out with a hand on her shoulder.  Yes we received three dollars, but on the same token we had choice. 
     I appreciate that you took me off your mailing list.  This experience has left a bad taste in my mouth, and because of this I doubt to ever to business with your company. 
 
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[redacted] with ig button lied repeadtly to myself and [redacted] at hertrige motors. It wasn't until I contacted the owner of ig button that this matter has been resolved. I have gotten my car back from the business. 
Regards,