Miller Toyota Scion

Dear [redacted] , I will fully respond to this by Wednesday January 14th Thank you, Ken S [redacted]

I am sorry this mistake has caused so much distress One frequently looks to an error made during an automobile negation as an event filled with nefarious intentions, deceit and a ploy to somehow out-smart a savvy consumer To consider this behavior at Miller Toyota, or frankly, at any franchise dealership as anything but a mistake is a serious misstatement [redacted] is a previous customer as well To what purpose does this inflammatory accusation of behavior lead: a lost sale, an angry customer, and hours of time on everyone’s part dealing with it? [redacted] submitted an internet request on the gray [redacted] , stock number [redacted] When our salesperson, MrI printed a worksheet, the computer auto-populated this stock number on it He did however write down the correct pricing for the [redacted] drove When negation ensued the manager considered the customer’s offer based on the pre-printed stock number’s information found in the computer This is the root mistake: inadvertent, honest and not malicious During the paperwork process MrT discovered the mistake by the mention of the gray color The pricing verbally agreed to for what management believed to be the gray vehicle was not possible on the white vehicle MrT took the blame and did what he could to make up the difference by offering a lower price on the white vehicleWhile it did not meet the customer’s expectations, it was the best we could do I appreciate that MrT accepted the blame for the error The error was not his but once discovered, it was his responsibility to stop itThe settlement manager is the last filter to correct errors before legal contracts are signed, finalized and accepted by dealership management This was an unfortunate mistake We have apologized to [redacted] and I am doing so again by this letterI completely understand his disappointmentI do not believe however, that honest mistakes can be monetized and result in cash compensation For many, an apology is all that is necessary Our salesperson, MrI has been disciplined and is contrite

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because they have not adequately defended their position or intention MrS*** has not provided clear and undisputable evidence to refute my claim The evidences I presented complemented by verifiable witnesses provide the necessary support for my complaint I have witnesses to support the accounting of that day's event to include my wife and the *** representative, a completely neutral third party
MrS*** used conjectures to suggest that the problem rest with me, the customer, and take no responsibilities for their actions He suggested that I was demanding to attend their training program This is completely incorrect and mischaracterization of our interaction The correct context was a result of a discussion between him and me pertaining to their business practices He assured that they do not train their employees those tactics I inquired how I can be assured that if I cannot witness it myself That was how it came up to why I was inquiring about attending one of their training sessions I was neither demanding nor imposing myself on to their training practicesI reiterate that MrS*** has either not receive the events of the day's incident accurately or he is merely representing this position in the best interest of his business at the cost challenging the experience of a potential customer Regardless of the motivation, I am clear to see that Miller Toyota does not exercise ethical sales practices in an exchange for a buck Despite what MrC***'s demeaning statement to me to insinuate what power do I have; what one person can do to Miler Toyota That one person cannot bankrupt [Miller Toyota] I will assert that as a customer, one person has the protection and advocacy from agencies like the Revdex.com This support enabled me to have the courage to stand up to the big business and report the true and the experienced with Miller Toyota If nothing validating results from this complaint, I hope that this complaint can make a different for another potential customer visiting their dealership That they visit the dealership based on honest and transparent practices rather than deceptive and misleading lures
Regards,
*** ***

Times New Roman"">
We find Mr***’s allegations to be inflammatory and our
original response remains unchanged. We appreciate that Mr***’s accusations
have now been memorialized publicly

d: Attn [redacted] - Case No [redacted]
Inbox
x 
Revdex.com of Metro Washington DC
Aug 19
to me 
---------- Forwarded message ----------
From: Ken S[redacted] <[email protected]>
Date: Tue, Aug 19, 2014 at 9:34 AM
Subject: Attn...

[redacted] - Case No [redacted]
To: "[email protected]" <[email protected]>
[redacted],
 
Please email this complaint letter to me.  It will be easier for us to answer all of the individual concerns.
 
In the future, can we move to an email contact process with Revdex.com?
 
Looking forward to your reply.
 
 
Thank you,
 
Ken S[redacted]
Group Vice-President
Miller Toyota & Warrenton Toyota
Office:     ###-###-####
FAX:         ###-###-####

Dear [redacted],
 
I will fully respond to this by Wednesday January 14th. 
Thank you,
 
Ken S[redacted]

I am sorry this mistake has caused so much distress.  One frequently looks to an error made during
an automobile negation as an event...

filled with nefarious intentions, deceit and
a ploy to somehow out-smart a savvy consumer. 
To consider this behavior at Miller Toyota, or frankly, at any franchise
dealership as anything but a mistake is a serious misstatement.  [redacted] is a previous customer as
well.  To what purpose does this
inflammatory accusation of behavior lead:  
a lost sale, an angry customer, and hours of time on everyone’s part
dealing with it? 
[redacted] submitted an internet request on the gray [redacted],
stock number [redacted].  When our
salesperson, Mr. I printed a worksheet, the computer auto-populated this stock
number on it.  He did however write down
the correct pricing for the [redacted] drove.
When negation ensued the manager considered the customer’s
offer based on the pre-printed stock number’s information found in the computer.  This is the root mistake:  inadvertent, honest and not malicious.
During the paperwork process Mr. T discovered the mistake by
the mention of the gray color.  The
pricing verbally agreed to for what management believed to be the gray vehicle
was not possible on the white vehicle. 
Mr. T took the blame and did what he could to make up the difference by
offering a lower price on the white vehicle. While it did not meet the
customer’s expectations, it was the best we could do.
I appreciate that Mr. T accepted the blame for the
error.  The error was not his but once
discovered, it was his responsibility to stop it. The settlement manager is the last filter to correct
errors before legal contracts are signed, finalized and accepted by dealership
management.
This was an unfortunate mistake.  We have apologized to [redacted] and I am doing so
again by this letter. I completely understand his disappointment. I do not believe however, that honest mistakes
can be monetized and result in cash compensation.  For many, an apology is all that is
necessary.  Our salesperson, Mr. I has
been disciplined and is contrite.

Review: when I took my car in for my 10k service, my car was working perfectly. there was nothing wrong. After I get it back, I was washing it that weekend and I found some chips on my rims that it didn't have before I took it in, the clear coat from my rims is coming off, my car started making this clicking sound whenever I put it in reverse, the center console is extremely lose, there is rust at the bottom of my passenger and driver seat. I took it back to the dealership so they can look at it and fix it. Even though I still have the factory and more warranties that cover everything from transmission, engine, bumper to bumper, electrical, rims and tires. I even have a key warranty that if I was to lose my key I get a new one . It seems that they don't want to honor their word or even the warranties. Because they always come up with excuses to why cant fix it. they service manager took pictures of everything and he said that he was going to sent it to HQ and that he was going to give me a call in 2 to 3 days. its been 3 weeks and I haven't heard anything from them. So 2 weeks ago, I called toyota of america to see what was going on with my case and they have been doing the same thing that the dealership has been doing to me. I explained everything that was going on and they told me that they were going to call me in one day to let me know. its been 2 weeks and i've been calling them so I can get some answers but all they say is that they will call me. they haven't called me or emailed me about anything about my case. every time that I ask to speak to a manager and or a supervisor and they put me on hold, but the manager or supervisor seems that they don't want to talk to me about my case and what they are planning to do about fixing my car. It basically seems to mean that they just want to play this cat and mouse game that they've been playing with me for the past 2 weeks and i'm sick and tired of playing these childish games with them. Due to all the warranties that I got because they told me that they would cover it, I am paying $450 a month for my car. My actual monthly payment was 390 without any warranties except the gap insurance. i'm tired of paying all this money when they don't honor their word and the warranties. my car is a 2014 scion tc 10 series #[redacted] out of the 3500 that were built. if you could please help meDesired Settlement: I would like for them to repair, fix or pay for me to take it to a shop and have them fix it

Business

Response:

d: Attn [redacted] - Case No [redacted]

Inbox

x

Revdex.com of Metro Washington DC

Aug 19

to me

---------- Forwarded message ----------

From: Ken S[redacted] <[email protected]>

Date: Tue, Aug 19, 2014 at 9:34 AM

Subject: Attn [redacted] - Case No [redacted]

To: "[email protected]" <[email protected]>

[redacted],

Please email this complaint letter to me. It will be easier for us to answer all of the individual concerns.

In the future, can we move to an email contact process with Revdex.com?

Looking forward to your reply.

Thank you,

Ken S[redacted]

Group Vice-President

Miller Toyota & Warrenton Toyota

Office: ###-###-####

FAX: ###-###-####

Review: I went through [redacted] program to get the best price for a [redacted] V6 AWD ([redacted]). I received three estimates (ranging in the mid-$38K), then a few days later I received an email from Miller Toyota/Scion (Manassas) for an exclusive offer listing the sale price of said vehicle for $35,910. Thus was an exceptional deal so we confirmed to the availability of the vehicle. There were several emails between the sales person, Dolair A[redacted], to which he confirmed that the car is available and that it is at their distributor hub. I've even asked on the phone and then again when we got there, if we can get the offered price on a comparable vehicle but in a different color. He said twice that he did not think that would be an issue.

As we sat to discuss the vehicle, and after some discussion of other car options/availability, he mentioned that an anticipated newly arriving model on the color of our choice was coming and whether that offered price will be eligible. This is when he began to exlla I n the discrepancy of the offered price to what the actual price should be.

He got his manager, Jeremy C[redacted], to explain that the price offered was a mistake made by [redacted]. I contacted [redacted], and spoke with a supervisor, Damian (email address: [redacted]), who took down the information. He also overheard the manager's tone of voice and demeanor as being disrespectful, rude and unprofessional. Damien reported that he will forward the complaint to their complaint investigation department to follow up. I also forwarded and am happy to forward any of the email correspondences between Dolair and me pertaining to the cost and availability of the vehicle. This is clearly false advertisement and possibly bait and switch tactics.Desired Settlement: I am requesting the outcome to be provided the vehicle at a reduced price of $35,910 ("out the door" price, which includes destination charges, tags, taxes, and processing fee) due to stress, wasted time, and misleading and falling information, to be awarded the vehicle of comparable features in any color, exterior and interior, of my choosing without additional cost.

Both the salesperson, Domain A[redacted], and manager, Jeremy C[redacted], have appropriate disciplinary work-related consequences.

Business

Response:

Dear [redacted], I will fully respond to this by Wednesday January 14th. Thank you, Ken S[redacted]

Business

Response:

We find Mr. [redacted]’s allegations to be inflammatory and our

original response remains unchanged. We appreciate that Mr. [redacted]’s accusations

have now been memorialized publicly.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because they have not adequately defended their position or intention. Mr. S[redacted] has not provided clear and undisputable evidence to refute my claim. The evidences I presented complemented by verifiable witnesses provide the necessary support for my complaint. I have witnesses to support the accounting of that day's event to include my wife and the [redacted] representative, a completely neutral third party.

Review: I took my Toyota in for service and deiced to look at new cars while I waited for my husband to pick me up. I am pregnant and [redacted]. I went out to the new car sales lot and there were four [redacted] male salespeople standing outside smoking. They did not ask me if I was looking for a vehicle. Instead they started making sexual comments about me. I am due in a few weeks. My husband had not yet arrived. It was horrible. I cannot believe that they employ men like this and actually allow them to drive women around on test drives. Some poor woman is going to end up getting raped or killed by one of these animals.Desired Settlement: I would like a complaint to be put in each of these men's HR files. I would like Toyota HR to know what they did as well as upper management at Miller Toyota. Management needs to discipline these people on harassment.