Miller Transportation

On behalf of Miller Transportation we apologize for the issues that the charter group encounter on the trip to Colorado As you mentioned in your complaint, mechanical issues do occur even though we do our very best to mitigate those issues on a proactive basis When issues do occur we do our everything within our power to resolve the issue as quickly as possible, however on some occasions extensive delays do occur, which happened in this situationUnfortunately we are not in a position to reimburse you for the additional fees to change your daughters flight Our contract was with the individuals who booked and paid for the charter The acceptance letter they signed states that "Miller Transportation is not responsible for delays due to traffic, weather or mechanical issues" Again, I am sorry for the issues that occurred on your trip

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Today, we refunded the amount of money requested by the customer We did not refund the money previously due to the customer’s refusal to send in the unused bus tickets for which they sought the refund It is our policy to refund unused tickets only when they are returned to us for refund sincerely, Miller Transportation Attn: Scheduled Service Manager Park Drive Indianapolis In 317- [redacted]

On behalf of Miller Transportation we apologize for the issues that the charter group encounter on the trip to Colorado.  As you mentioned in your complaint, mechanical issues do occur even though we do our very best to mitigate those issues on...

a proactive basis.  When  issues do occur we do our everything within our power to resolve the issue as quickly as possible, however on some occasions extensive delays do occur, which happened in this situation. Unfortunately we are not in a position to reimburse you for the additional fees to change your daughters flight.  Our contract was with the individuals who booked and paid for the charter.  The acceptance letter they signed states that "Miller Transportation is not responsible for delays due to traffic, weather or mechanical issues".  Again, I am sorry for the issues that occurred on your trip.

Today, we refunded the amount of money requested by the customer.  We did not refund the money previously due to the customer’s refusal to send in the unused bus tickets for which they sought the refund.  It is our policy to refund unused tickets only when they...

are returned to us for refund. 
sincerely,
Miller Transportation
Attn:  Scheduled Service Manager
4045 Park 65 Drive
Indianapolis In 46254
317-[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution acceptable to me. The group did finally get me a copy of their contract which states Miller isn't responsible.  I don't agree with this in the least, but I can see there will be no retribution made regardless of what I was told.  After doing a little more research into Miller Transportation I will just add my voice to the many who's been treated poorly by them with no recourse due to their disclaimers.  
Regards,
[redacted]