Miller Wood Interiors

Good Morning, My name is
Christopher L*** and I'm the office manager here at Spectrum
Landscape Services, LLCWe received a complaint via phone calls and now
through the Revdex.comI have tried numerous times to submit this response
through the portal and have encounter** numerous error
and error
messagesI have attach** photos in this email in regards to
Complaint ID: #***. We have received two
complaints in regards to the work provided to ** ***On May 5,
we enter** into a contract with ** *** to top dress, fill in low
spots, seed and peatmoss the areas discussed** was notified of the
watering process and explain** about how weeds may grow in first before
grass due to the nature of the season and how easy it is for weeds to
germinateThe work was completed on 6/10/and final payment was made
on 6/12/17. On 7/13/we received the first
complaint stating the grass was not growingWe kindly sent a crew on
7/14/to reapply soil and seed and explained how crucial it is to keep
the new area watered properly and re-explained that weeds will grow
faster than the grass would as at this time during the season weeds
germinate easily. On 7/24/we received the
second complaint stating the grass was still not growing and there was
an abundance of weedsWe again sent a crew out to soil and seed the
area once moreWe expressed how important it is to keep the areas
wateredThe following day we sent a crew to take photos and noticed the
ground was completely dry and cracking which shows the lack of watering
to the affected areas.Our CEO spoke to ** and
addressed the two key points of proper grass growth before sending the
crew out a second timeAfter going above and beyond to resolve this
complaint our CEO gave a call back on 7/28/explaining that there was a
lack of proper watering once more and if there were any questions or
concerns to contact him directly and we have not heard back