Miller's Auto Repair & Atv Superstore

We are in receipt of your letter dated 10/19/regarding repairs on a Chevrolet Suburban for *** ***Please find the following as our response: The Suburban was brought to our garage by the owner's girlfriendAt that time, she told our employee that there was a "click noise when
pulling out (new rear end)" She did not ask for an estimate, she only let us know the Suburban was clickingWhen checking it, we pulled the wheels and didn't find anything wrong with the brakes nor springsWe checked the fluids and checked the transfer caseWe retorqued all boltsWe found it needed the right front wheel bearing and it needed ujointsWe replaced the ujoints and test droveOur employee worked from 1:10pm - 5:24pm checking things and repairing the ujointsOur labor rate per hour is $labor charge for this repair would be $plus tax, $269,When you add the Ujoints to the ticket, the total would be $We repaired the vehicle, figured up her invoice and called them with their total, $190.78, $less than it should have beenWe called them to let them know it was ready and they didn't pick it upAfter days, we charge a $service fee per day for storageI called on 10/and left them a message stating after 10/the storage fee would start, giving them extra days to pick up without the extra feeA few days later, we received a letter from you stating the customer had called and complained about the billWe called the customer and he said he would contact your office to cancel the complaintTo this day, we have not received a cancellation of the complaint*** *** picked up the vehicle today and paid the $total ticketWe didn't charge him the storage feeAt that time, he discussed bringing it back to us for future workPlease keep us informed on the cancellation of the complaintIf you need further information, please do not hesitate to let us knowSincerely, *** *** Enclosures