Complaint: [redacted] I am rejecting this response because: Prior to the week you decided to work on the car without money down as you stated you asked for nor without my permission I made an attempt to pick up my car from your building which is another strong indicator that your services weren't wantedHow is it I come to get my car on a Monday, get denied access to my car because your manager isn't there, but some how just days later when he come back from vacation forgot to mention to him that I came to the shop ( with a tow truck) to get my carInstead you all decide to start unauthorized work on my vehiclenot acceptable to meNot to mention the entire time this is taking place not once was I able to speak with [redacted] not even when I called 11/& Sincerely, [redacted] ***
The repair order written on 5/30/says 1) Install customers fuel pump and install for tank properly 2) Install fan shroudYou did ask us to install your fuel pump that requires the tank being dropped We did not know that the tank and sending unit were unusable until they were removed You left the vehicle on the lot from May until October as we were were waiting on you to bring the fuel tank/sending unit or bring us money to install our tank and sending unit with your fuel pump you brought us back in May
The customer called in for a quote on a head gasket and was given a price for a head gasket Once he brought the vehicle in we checked it out to find out why the head gasket had blown The vehicles water pump had went out and the vehicle was driven with the engine overheating causing his head gasket to blow The customer was called with a estimate on the head gasket and water pump, we also advised the customer when the vehicle was torn down we would send the head out to a machine shop to have it checked because the vehicle had been overheated The results from the machine shop was that the engine became hot enough to warp the cylinder head which may have caused internal damage to the engine and the head would need to be replaced The customer decided to order a remanufactured cylinder head that would take business days to come in The head is due in today and the vehicle should be ready for pick up tomorrow or Monday
Complaint: [redacted] I am rejecting this response because: Prior to the week you decided to work on the car without money down as you stated you asked for nor without my permission I made an attempt to pick up my car from your building which is another strong indicator that your services weren't wantedHow is it I come to get my car on a Monday, get denied access to my car because your manager isn't there, but some how just days later when he come back from vacation forgot to mention to him that I came to the shop ( with a tow truck) to get my carInstead you all decide to start unauthorized work on my vehiclenot acceptable to meNot to mention the entire time this is taking place not once was I able to speak with [redacted] not even when I called 11/& Sincerely, [redacted] ***
The repair order written on 5/30/says 1) Install customers fuel pump and install for tank properly 2) Install fan shroudYou did ask us to install your fuel pump that requires the tank being dropped We did not know that the tank and sending unit were unusable until they were removed You left the vehicle on the lot from May until October as we were were waiting on you to bring the fuel tank/sending unit or bring us money to install our tank and sending unit with your fuel pump you brought us back in May
The customer called in for a quote on a head gasket and was given a price for a head gasket Once he brought the vehicle in we checked it out to find out why the head gasket had blown The vehicles water pump had went out and the vehicle was driven with the engine overheating causing his head gasket to blow The customer was called with a estimate on the head gasket and water pump, we also advised the customer when the vehicle was torn down we would send the head out to a machine shop to have it checked because the vehicle had been overheated The results from the machine shop was that the engine became hot enough to warp the cylinder head which may have caused internal damage to the engine and the head would need to be replaced The customer decided to order a remanufactured cylinder head that would take business days to come in The head is due in today and the vehicle should be ready for pick up tomorrow or Monday