Revdex.com representative
In the matter of complaint *** the vehicle was brought to us for and oil change service, bulb replacement, and a rattle noiseA complimentary multi point inspection was also performedOur Express Lane personell follow a specific procedures when performing any work
This includes double checking all fluid levels after replacement and using a torque wrench on all nut/bolts that are removed during serviceSpecifically lug nuts and oil pan boltsThis is done to ensure the nut/bolts are properly torqued.As our repair orders show the time and mileage difference between our servicing of the vehicle and its failure is days and milesWe had asked the owner if he had seen any oil leaks prior to the failure and he replied that he had seen no oil leaksThe owner stated to us he heard a noise while drivingThen had to put oil in the vehicle but it came out to fastSince we torque all drain bolts and the time and mileage between service and failure, along with the owners statement that he had not seen any oil leaksWe do not feel we are responsible for the failureWe have offered assistance in the repair as the owner is a regular customer.I have enclosed copies of the repair orders for your inspectionShould you have any questions please feel free to call me from 0600-hrs Monday thru FridayOr e-mail me at ***@drivemiller.comMatthew C
Service Manager
*** ** *** initiated her pur*** online by submitting a credit
applicationShe listed her trade as a *** *** with a $payoff to *** Auto FinanceWhen she came in the dealership to finalize the purchase, she again told the salesperson
that her payoff was with ***The salesperson called *** and got the payoff on her
*** *** of $Miller's paid the vehicle off, only to learn that she
owned two *** ***sThe vehicle traded had a payoff of $with
*** Motors AcceptanceMiller's paid off this loan as well and is attempting to
reinstate the original loan and terms with ***If *** agrees, Miller's has still
lost $due to the misinformation from the buyerScott D***
Business Manager
7/6/
Revdex.com representative
In the matter of complaint *** the vehicle was brought to us for and oil change service, bulb replacement, and a rattle noiseA complimentary multi point inspection was also performedOur Express Lane personell follow a specific procedures when performing any work
This includes double checking all fluid levels after replacement and using a torque wrench on all nut/bolts that are removed during serviceSpecifically lug nuts and oil pan boltsThis is done to ensure the nut/bolts are properly torqued.As our repair orders show the time and mileage difference between our servicing of the vehicle and its failure is days and milesWe had asked the owner if he had seen any oil leaks prior to the failure and he replied that he had seen no oil leaksThe owner stated to us he heard a noise while drivingThen had to put oil in the vehicle but it came out to fastSince we torque all drain bolts and the time and mileage between service and failure, along with the owners statement that he had not seen any oil leaksWe do not feel we are responsible for the failureWe have offered assistance in the repair as the owner is a regular customer.I have enclosed copies of the repair orders for your inspectionShould you have any questions please feel free to call me from 0600-hrs Monday thru FridayOr e-mail me at ***@drivemiller.comMatthew C
Service Manager
*** ** *** initiated her pur*** online by submitting a credit
applicationShe listed her trade as a *** *** with a $payoff to *** Auto FinanceWhen she came in the dealership to finalize the purchase, she again told the salesperson
that her payoff was with ***The salesperson called *** and got the payoff on her
*** *** of $Miller's paid the vehicle off, only to learn that she
owned two *** ***sThe vehicle traded had a payoff of $with
*** Motors AcceptanceMiller's paid off this loan as well and is attempting to
reinstate the original loan and terms with ***If *** agrees, Miller's has still
lost $due to the misinformation from the buyerScott D***
Business Manager
7/6/