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Miller's Dry Goods LLC

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Reviews Miller's Dry Goods LLC

Miller's Dry Goods LLC Reviews (23)

Customer brought in a Toyota 4Runner for pre purchase inspectionWhile vehicle was being inspected there were some issues that were missed by the technician Contacted SM in concern to issuesHe stated that Bell Road Toyota is going to do all necessary repairs at NO cost to the customer

I apologize for this misunderstanding however; the claims against Bell Road Toyota are incorrect According to the sales contract that Mr [redacted] provided, the $was not charged timesThat fact is incorrectAs I previously stated the trade in had a loan balance of $the amount that was agreed upon at the time of sale was $The $difference is Mr [redacted] ’s responsibility to settle his loanThat amount is shown on the contract, [redacted] ***The $is only charged one time, not two as Mr [redacted] claimsNothing was unethical about this sales contractThe $was not added to the cost of the car, it was added to the total loan balance I have attached the document that Mr [redacted] provided me to show that there were two $charges, I only see oneThe other is negative The alarm still exists on the car, it is not activatedMr [redacted] can choose to activate the alarm for the cost of $The security that was paid for is activeIt is called Theft CodeIt is a theft recovery serviceThe VIN is etched into different panels on the vehicle in case it is stolen and parted outIf the car is not located within days, the customer will receive a settlement from Theft Code in the amount of $2, I have attached that document

The amount set up in the deal to make the pay off on Ms***’s trade in was high ($18,750.00)The actual amount of the payoff was $18,The difference is $The accounting office was waiting for the lien holder to release the title to Bell Road Toyota before a check was cut for the differenceToday, May 4th the title for the trade came in the mailA check will be issued to Ms [redacted] for $and mailed to the address on fileShe should receive the check within 7-business daysAs far as what happened in the finance department, it appears as though there was a misunderstanding between the finance manager and Ms***Our finance team’s policy is to never make a promise or advise a customer to not make a payment, or that an automatic payment will stopThis matter is between Ms [redacted] and her previous lien holderI apologize for the misunderstandingAt this time, no other actions or goodwill will be taken

[redacted] 9.9.15Condition: The Customer was under the impression that she would be approved for her new vehicle but the financing didn't get approved so she had to return the new vehicle after one weekAdditionally, when they returned the vehicle to her she expected that the repairs would be completed on her trade but were notThe Brakes have been an issue since she bought the car in MarchShe has been here multiple timesHer last visit, service recommended new tires due to not rotation the tires but, she was under the impression that the rear brakes had been serviced and the tires have been rotated Cause: The new vehicle loan did not get approved so they had to unwind the dealThe repairs that she is concerned with were not fixed yetService has addressed the brakes issueBut It will need to be looked at againRemedy: SM contacted the customer to set up a service appt for 9/10/at 4:15pm CRM contacted the customer (9/at 2pm) to understand the whole situation and the customer is ok with everything at this point9/11/15: Update, [redacted] came in to have her brakes serviced on 9/@ no chargeUnfortunately as far as the other complaint, about not being approved for the new vehicle, there is not much Toyota could do about thatBut apologize

I was very disappointedAbout years ago I was there and had older ladies working thereThis time teen girls worked there and sat and colored on fabricI was looking for a table runner pattern designed by Eleanor Burns and they didn't offer any helpThen went I went to look at the basement fabrics the middle aged women followed me around as if I was going to put a bolt of fabic under my clothes! So I will not spend hours driving there againI was so exited to go and it had become so commercialized and higher pricedI am not filing a complaint just my personal opinion and experience there

On 5/11/I brought my Rav Toyota in to Bell Road Toyota (BRT) for additional services recommended by my service representativeI picked up my car that afternoonTaking the freeway east to my home I experienced the most alarming sensation of the car being hard to control bouncing and rocking as I droveI pulled over to the side of the freeway and put on the flashers.I was very frightened! Soon a man pulled over to find out what was wrongAfter describing what was happening he offered to follow me to my Thomas RdexitI got home and called my Bell Road Toyota service representativeHe told me to drive the car back to themI told him I wouldn't even consider getting in the car to drive itThey sent someone to retrieve itAfter several hours I was called by a customer service representative and told that the struts had frozen while the car had been on the hydraulic liftTHE CAR WAS RETURNED TO ME WITH FROZEN STRUTSa very dangerous conditionBRT replaced the front struts (pro bono) returning the vehicle to meMy car continued to bounce and sway, but at a much lesser levelThe car jolts when I stop and apply the brakes at a stop signI repeatedly contacted BRTThe customer service manager asked me to bring it in & he would go for a test drive with meOn 5/25/I went for a test ride with himHe droveAfter minutes he agreed the car was experiencing a wobbly ridePrior to this incidence my car rode as smoothly as the day I bought it! He then told me he would have the regional Toyota Service Manager from Denver come to access what was going onAn appointment was scheduled for 6/9/
OUTSIDE EXPERT OPINIONS
On June 2, I took my car to a Toyota/Lexus technician with years experience as well having been a service manager at a Toyota/Lexus dealership in Minnesota for a second opinionOn June 29, I was referred to another Toyota technician referred to me by a friend at a dealership
The following is a compilation of their findings:
They first questioned how a car could be released, with frozen struts to a customer, as a test drive should have been completed and signed off onHe suggested I find out what parameters are in place at BRT and if the BRT service Manager had been involved in this situation
When a car has been driven with frozen struts it should have both the front struts and back shocks replaced at the same time
An oil leak is visible on one of the back shocks
Front end dives on sudden braking
Exaggerated unbalanced ride experienced throughout test drive
On June Sean B***, (never got his card)from DenverMy appointment, which I had confirmed the day before, was scheduled for 11:a.mAt 12:p.mMrB*** (a former BRT employee) walked in and apologized with a shrug saying " the lady I was just meeting with just kept talking"
The BRT customer service mgr joined us for the "test" rideDuring the ride the car bounced and swayed and the sudden braking jolt continued to occurEverytime I pointed out an incident that demonstrated my complaint MrB*** ignored and made no commentUpon our return to BRT I asked MrB*** if I could record our meetingHe declined to have me do soI brought a print copy of the first expert outside opinion and asked them to read and sign itThe BRT customer service rep signedMrB*** refused to do soHis response to me was that BRT had done nothing wrong; that "after all your car is a 2008" and that Toyota would do nothing further to return my car to the smooth riding condition I had experienced prior to this incidence!

Mr***, First of all I would like to apologize for the misunderstanding in pricingUnfortunately there is no way to confirm what the price listed on the website was from back that farPrices and inventory change on the internet at a rapid paceThere is nothing we can do other
than offer an apology at this timeThere is a signed contract that shows the vehicle’s selling price that was agreed upon by the dealership and by the customer Sincerely,*** ***Customer Relations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am responding to the email regarding *** *** Toyota*** *** and his service department never checked out the odor that was coming out of the vents*** our salesman went into the car and turned on the ac and made a face as if he smelled exactly what I was smellingHe turned off the car and got out handed me the keys and while he handed me the keys he looked like he was still holding his breatheI asked him if he smelled it and nodded his head and said, " Ill go see what I can do"As far as the different color goes I feel that I should have been made aware of itIn his response he says that if I was unhappy with the vehicle I was welcome to trade it inI tried to do this but once again I was told that there was nothing else they could do for me unless we gave them more moneyIf Mr*** and his dealership would have been honest about everything from the start all of this could have been avoidedI am at the point of contacting my lawyers and resolving this once and for allI am asking that the GAP insurance of 1,be canceled and refundedI am tired of dealing with a dishonest company
Regards,
*** ***

To Whom It May Concern: I spoke with the Finance Director (*** ***) and the Finance Manager (*** ***) in regards to the car deal for *** ***The three of us pulled the original car deal and reviewed the paper workIn the deal, it shows a signed buyers order
which clearly states the loan would be for monthsThe 2.9% interest rate is advertised for certified vehicles on a month loan onlyMs*** signed and agreed to a month loanAddressing the Finishing Touch, this type of add on is never done without the customers approval, and is considered a “hard add”This means it is not refundableHowever, Ms*** is welcome to come in to the dealership and sign the required paperwork to cancel the GAP insurance on the vehicle if she so choosesThere was no unauthorized price hikeAll documents were reviewed and signed by Ms***There will be no $1,refund issued.I apologize for the confusion and misunderstanding that Ms*** experienced during the time of the purchase of her vehicle at Bell Road ToyotaGreat customer service is our number one priorityIf Ms*** has any further questions she is welcome to call me or a finance manager at any timeWe thank you for your business *** ***Customer Relations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did get two voicemails from the customer service manager at their business, and left a message for them and did not hear anything past thatI got NOTHING from the financial manager or anyone else thereAdditionally, they will not take responsiblity for their employee's actionsThe situation was clearly explained with the automatic payment and the response back from *** - a financial representative - was that before the date of the automatic payment came out the loan would be paid of therefore there would be no reason for them to take the paymentOnce I got what I thought was a solution - as soon as it came time for it to be solved it was a different storyEverything I was told was then contradicted.
Regards,
*** ***

Customer brought in a Toyota 4Runner for pre purchase inspectionWhile vehicle was being inspected there were some issues that were missed by the technician
Contacted SM in concern to issuesHe stated that Bell Road Toyota is going to do all necessary repairs at NO cost to the customer

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The amount set up in the deal to make the pay off on Ms***’s trade in was high ($18,750.00)The actual amount of the payoff was $18,The difference is $The accounting office was waiting for the lien holder to release the title to Bell Road Toyota before a check was cut for the difference. Today, May 4th the title for the trade came in the mailA check will be issued to Ms*** for $and mailed to the address on fileShe should receive the check within 7-business days. As far as what happened in the finance department, it appears as though there was a misunderstanding between the finance manager and Ms***Our finance team’s policy is to never make a promise or advise a customer to not make a payment, or that an automatic payment will stopThis matter is between Ms*** and her previous lien holderI apologize for the misunderstanding. At this time, no other actions or goodwill will be taken

I have personally tried to call Ms***, along with the Finance Director and the General Sales ManagerWe have not received a call back from Ms***It is our policy to never promise anything in the finance department. Especially automatic payments from a vehicle being traded in and
debited from a customer’s accountThere is nothing we can do with Ms***’s personal and private account with her lien holderWe made the payoff on the traded in vehicle, but it is Ms***’s responsibility to contact the lien holder of her vehicle being traded in to work out payment information

*** *** never purchased a vehicle at Bell Road ToyotaHis daughter *** *** purchased a Toyota Corolla from us*** came back to the dealership and we addressed her concerns in the finance departmentHeather was completely satisfied when she left the
dealershipHer dad who had nothing to do with this transaction filed this complaintIn the interest of customer satisfaction I contacted *** and offered for her to bring the vehicle back and I would refund her the money she paidShe told me she loves the car and does not want to give it back and that she is happy with the transaction. *** told me she was going to contact you to remove the complaint her dad filed

I apologize for this misunderstanding however; the claims against Bell Road Toyota are incorrect
According to the sales contract that Mr*** provided, the $was not charged timesThat fact is incorrectAs I previously stated the trade in had a loan balance of $the amount that was agreed upon at the time of sale was $The $difference is Mr***’s responsibility to settle his loanThat amount is shown on the contract, *** *** *** *** ***The $is only charged one time, not two as Mr*** claimsNothing was unethical about this sales contractThe $was not added to the cost of the car, it was added to the total loan balance. I have attached the document that Mr*** provided me to show that there were two $charges, I only see oneThe other is negative
The alarm still exists on the car, it is not activatedMr*** can choose to activate the alarm for the cost of $The security that was paid for is activeIt is called Theft CodeIt is a theft recovery serviceThe VIN is etched into different panels on the vehicle in case it is stolen and parted outIf the car is not located within days, the customer will receive a settlement from Theft Code in the amount of $2,500.00. I have attached that document

*** *** purchased the new vehicle on February 15th The traded in *** had a payoff made on February 16th to *** *** *** ***This payment was sent via USPS on February 17th and was going to ***

Unfortunately it appears there are some things that were misunderstoodMaybe not explained
correctly, but the value that Mr*** claims to have been quoted for his trade was $which is the same amount that he was given for his trade on his sales contractThe $difference that he is referring to is the difference to pay off his auto loanThe Balance on his auto loan was $3900. If you accept less for your car, you are accountable for the remainder of the loan As far as the alarm goes, we equip all of the vehicles on our dealership lot with an alarmThe customer is given the option at the time of purchase to include the cost of the alarm on their contract and it is left in the carIf the customer declines then it is deactivatedIt is possible that this process wasn’t properly explained to Mr***

*** *** 9.9.15Condition: The Customer was under the impression that she would be approved for her new vehicle but the financing didn't get approved so she had to return the new vehicle after one weekAdditionally, when they returned the vehicle to her she
expected that the repairs would be completed on her trade but were notThe Brakes have been an issue since she bought the car in MarchShe has been here multiple timesHer last visit, service recommended new tires due to not rotation the tires but, she was under the impression that the rear brakes had been serviced and the tires have been rotated. Cause: The new vehicle loan did not get approved so they had to unwind the dealThe repairs that she is concerned with were not fixed yet. Service has addressed the brakes issueBut It will need to be looked at again. Remedy: SM contacted the customer to set up a service appt for 9/10/at 4:15pm CRM contacted the customer (9/at 2pm) to understand the whole situation and the customer is ok with everything at this point9/11/15: Update, *** *** came in to have her brakes serviced on 9/@ no chargeUnfortunately as far as the other complaint, about not being approved for the new vehicle, there is not much Toyota could do about thatBut apologize

I was very disappointedAbout years ago I was there and had older ladies working thereThis time teen girls worked there and sat and colored on fabricI was looking for a table runner pattern designed by Eleanor Burns and they didn't offer any helpThen went I went to look at the basement fabrics the middle aged women followed me around as if I was going to put a bolt of fabic under my clothes! So I will not spend hours driving there againI was so exited to go and it had become so commercialized and higher pricedI am not filing a complaint just my personal opinion and experience there

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