Miller's Jewelry, Inc.

RE: ID #***We are in receipt of the complaint you received from one of our patients for the service date of 7/19/After our investigation we find that Ms***' concern is a result of a third party payer error in processing the claimThe payer reprocessed approximately 1,claims
during the month of December for our facilityDuring the reprocessing all claims with deductibles, co-pays or co-insurance amounts had adjustments in the patient's liability amountsMs*** may call her insurance company to verify the reprocessed amount.The following provides an outline and summarizes the events of this complaint.7/19/Service Date8/2/Insurance response: Applied $ to patient's deductible on the total charges of $ 202.008/3/Patient sent statement for $ 135.978/16/Patient paid $ 135.9712/1/Insurance reprocessed claim: Applied $ to patient's deductible12/7/Patient sent statement for $ 1.9512/8/$ adjusted as a small balance write-off12/15/Received complaint from the Revdex.comIt is our policy to send out one statement on balances less than $ An automatic small balance adjustment is made after that first statementFurther collection does not occur.We continually strive to provide excellent service to our patients and regret this situationShould you need to contact us for additional clarification, please call me at ###-###-####, Jody S***, Director of Billing Services at ###-###-#### or Beth S***, Director, Financial Access/Registration.Sincerely,Kathleen S*Executive Director, Revenue CycleAttachments:Original Revdex.com of Western Pennsylvania Letter