This letter is in response to Complaint ID: [redacted] received on November 4, 2014, regarding [redacted] The customer issuing the complaint purchased a new Yamaha YZ250F motorcycle from our dealership on 10/25/after seeing the model advertised on-lineThe advertisement, which is featured on MillersYamahaPolaris.com, [redacted] , and [redacted] , shows the model advertised with ail available discounts and rebatesI have attached a copy of the advertisementThe main body of the advertisement clearly states that the "advertised price includes al! available discounts including Yamaha bLU cRU Racer Reward credit of $This reward is provided from Yamaha to the buyer after the buyer purchases and registers with the Yamaha bLU cRU racing contingency program." Also included with all of our advertised models is the message "Price, if shown, does not include government fees, taxes, dealer freight/preparation, dealer document preparation charges or any finance charges (if applicable)." Unfortunately, our dealership cannot be held responsible and expected to refund fees post-purchase because a buyer did not read the clearly-marked terms and conditions of a vehicle's advertised priceIt is our dealership's policy of no hidden fees; hence, such conspicuous statements in our advertisementsThese statements are generalized with no specific dollar amounts because fees and taxes can vary based on the type of vehicle purchased, residency of the buyer as well as method of payment, which is why we encourage buyers to "contact dealer for details" or "request a quote." We also itemize any fees/taxes separately on our vehicle bills of sale as required by Pennsylvania lawI have attached a copy of Mr***'s bill of saleIt clearly shows the vehicle price of $6,(which excludes the $bLU cRU rebate), $freight/sfee, and $document fee Mr*** has spoken to Yamaha Customer Service about the $rebate, and there is nothing hindering him from receiving said rebate as long as he registers for the bLU cRU ProgramIt was clearly explained to Mr [redacted] at the time of purchase how this program/rebate works and how to registerTherefore, I believe it is unreasonable for Mr [redacted] to demand our dealership further discount this model nearly a week after agreeing to pricing and purchasing a vehicle If there are any further questions regarding this claim, please feel free to contact me
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.In the end, I was over charged for a Yamaha 4-Year Warranty at the cost of $plus tax and as of today's date, 3/19/I cannot ind a Yamaha Dealer that charges this high amount for the same warrantyThe same warranty I found for less then half of what I paidMr [redacted] if this is how your dealer conducts business and being managed by you, well then speaking to you or your staff will to me no goodI will be contacting Yamaha and filing a complaint as wellI still find it unethical to charge a customer who cancelled a warranty within days after purchase by your dealer since I was grossly over chargedI still do not agree with the end result that was described by [redacted] who is the manager of Miller YamahaRegards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
This letter is in response to Complaint ID: *** received on November 4, 2014, regarding *** *** ***
The customer issuing the complaint purchased a new Yamaha YZ250F motorcycle from our dealership on 10/25/after seeing the model advertised on-lineThe
advertisement, which is featured on MillersYamahaPolaris.com, ***, and ***, shows the model advertised with ail available discounts and rebatesI have attached a copy of the advertisementThe main body of the advertisement clearly states that the "advertised price includes al! available discounts including Yamaha bLU cRU Racer Reward credit of $This reward is provided from Yamaha to the buyer after the buyer purchases and registers with the Yamaha bLU cRU racing contingency program." Also included with all of our advertised models is the message "Price, if shown, does not include government fees, taxes, dealer freight/preparation, dealer document preparation charges or any finance charges (if applicable)."
Unfortunately, our dealership cannot be held responsible and expected to refund fees post-purchase because a buyer did not read the clearly-marked terms and conditions of a vehicle's advertised priceIt is our dealership's policy of no hidden fees; hence, such conspicuous statements in our advertisementsThese statements are generalized with no specific dollar amounts because fees and taxes can vary based on the type of vehicle purchased, residency of the buyer as well as method of payment, which is why we encourage buyers to "contact dealer for details" or "request a quote." We also itemize any fees/taxes separately on our vehicle bills of sale as required by Pennsylvania lawI have attached a copy of Mr***'s bill of saleIt clearly shows the vehicle price of $6,(which excludes the $bLU cRU rebate), $freight/sfee, and $document fee
Mr*** has spoken to Yamaha Customer Service about the $rebate, and there is nothing hindering him from receiving said rebate as long as he registers for the bLU cRU ProgramIt was clearly explained to Mr*** at the time of purchase how this program/rebate works and how to registerTherefore, I believe it is unreasonable for Mr*** to demand our dealership further discount this model nearly a week after agreeing to pricing and purchasing a vehicle
If there are any further questions regarding this claim, please feel free to contact me
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
This letter is in response to complaint ID: ***, received March 12, 2015, regarding *** *** In the days after Mr*** purchased his new Yamaha Grizzly ATV and Yamaha Extended Service (YES) coverage from our dealership, he did contact me personally via telephone to
discuss the pricing on the YES coverageI made Mr*** aware that we do price match competitors offering the same productsIn the case of a price match, my dealership would refund the appropriate amount back to Mr*** after receiving the pricing information for a competitor and his YES coverage would remain intactDespite my offer, Mr*** opted to cancel the coverageSince YES coverage is backed by Yamaha, I requested he contact Yamaha to process the cancellationAfter contacting Yamaha, Mr*** sent us a letter formally requesting the cancellation of his YES coverageWe promptly cancelled his YES coverage at the direction of YamahaYamaha processed the cancellation and refunded our dealership for purchase price on 2/24/We dispatched the refund check for $from our dealership to Mr*** the same dayRegarding the discrepancy between the original purchase price, including sales tax, and refund amount, this is due to two reasons: cancellation fees and sales tax remitted to the *** DCNRThe cancellation fees total $82.38, $from Yamaha and $from our dealershipThe YES cancellation fee from Yamaha is listed in the terms and conditions of the YES contract Mr*** signedThe fee is comprised of a $flat fee plus a prorated “depreciation” for time used, which was 1% of the contact term, as reported by YamahaThe service contract cancellation fee policy of our dealership is prominently posted in our business office, which is where Mr***signed all purchase documentsThe combined sales tax for the service contact and vehicle was sent to the ** DCNR, and we, as a dealership, are unable to recoup a refunded tax amount from the DCNR; therefore, we cannot provide a refund to Mr*** for the sales taxMr*** is entitled to a refund of the sales tax paid, a total of $53.40, on the refunded purchase; however, he must contact the ** Department of Revenue and submit a Board of Appeals Petition Form in order to be reimbursed If there are any further questions regarding this claim, please feel free to contact me. Sincerely,*** *** ***Miller's Yamaha
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.In the end, I was over charged for a Yamaha 4-Year Warranty at the cost of $plus tax and as of today's date, 3/19/I cannot ind a Yamaha Dealer that charges this high amount for the same warrantyThe same warranty I found for less then half of what I paidMr *** *** *** if this is how your dealer conducts business and being managed by you, well then speaking to you or your staff will to me no goodI will be contacting Yamaha and filing a complaint as wellI still find it unethical to charge a customer who cancelled a warranty within days after purchase by your dealer since I was grossly over chargedI still do not agree with the end result that was described by *** *** *** who is the manager of Miller YamahaRegards,*** ***
This letter is in response to Complaint ID: [redacted] received on November 4, 2014, regarding [redacted] The customer issuing the complaint purchased a new Yamaha YZ250F motorcycle from our dealership on 10/25/after seeing the model advertised on-lineThe advertisement, which is featured on MillersYamahaPolaris.com, [redacted] , and [redacted] , shows the model advertised with ail available discounts and rebatesI have attached a copy of the advertisementThe main body of the advertisement clearly states that the "advertised price includes al! available discounts including Yamaha bLU cRU Racer Reward credit of $This reward is provided from Yamaha to the buyer after the buyer purchases and registers with the Yamaha bLU cRU racing contingency program." Also included with all of our advertised models is the message "Price, if shown, does not include government fees, taxes, dealer freight/preparation, dealer document preparation charges or any finance charges (if applicable)." Unfortunately, our dealership cannot be held responsible and expected to refund fees post-purchase because a buyer did not read the clearly-marked terms and conditions of a vehicle's advertised priceIt is our dealership's policy of no hidden fees; hence, such conspicuous statements in our advertisementsThese statements are generalized with no specific dollar amounts because fees and taxes can vary based on the type of vehicle purchased, residency of the buyer as well as method of payment, which is why we encourage buyers to "contact dealer for details" or "request a quote." We also itemize any fees/taxes separately on our vehicle bills of sale as required by Pennsylvania lawI have attached a copy of Mr***'s bill of saleIt clearly shows the vehicle price of $6,(which excludes the $bLU cRU rebate), $freight/sfee, and $document fee Mr*** has spoken to Yamaha Customer Service about the $rebate, and there is nothing hindering him from receiving said rebate as long as he registers for the bLU cRU ProgramIt was clearly explained to Mr [redacted] at the time of purchase how this program/rebate works and how to registerTherefore, I believe it is unreasonable for Mr [redacted] to demand our dealership further discount this model nearly a week after agreeing to pricing and purchasing a vehicle If there are any further questions regarding this claim, please feel free to contact me
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.In the end, I was over charged for a Yamaha 4-Year Warranty at the cost of $plus tax and as of today's date, 3/19/I cannot ind a Yamaha Dealer that charges this high amount for the same warrantyThe same warranty I found for less then half of what I paidMr [redacted] if this is how your dealer conducts business and being managed by you, well then speaking to you or your staff will to me no goodI will be contacting Yamaha and filing a complaint as wellI still find it unethical to charge a customer who cancelled a warranty within days after purchase by your dealer since I was grossly over chargedI still do not agree with the end result that was described by [redacted] who is the manager of Miller YamahaRegards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
This letter is in response to Complaint ID: *** received on November 4, 2014, regarding *** *** ***
The customer issuing the complaint purchased a new Yamaha YZ250F motorcycle from our dealership on 10/25/after seeing the model advertised on-lineThe
advertisement, which is featured on MillersYamahaPolaris.com, ***, and ***, shows the model advertised with ail available discounts and rebatesI have attached a copy of the advertisementThe main body of the advertisement clearly states that the "advertised price includes al! available discounts including Yamaha bLU cRU Racer Reward credit of $This reward is provided from Yamaha to the buyer after the buyer purchases and registers with the Yamaha bLU cRU racing contingency program." Also included with all of our advertised models is the message "Price, if shown, does not include government fees, taxes, dealer freight/preparation, dealer document preparation charges or any finance charges (if applicable)."
Unfortunately, our dealership cannot be held responsible and expected to refund fees post-purchase because a buyer did not read the clearly-marked terms and conditions of a vehicle's advertised priceIt is our dealership's policy of no hidden fees; hence, such conspicuous statements in our advertisementsThese statements are generalized with no specific dollar amounts because fees and taxes can vary based on the type of vehicle purchased, residency of the buyer as well as method of payment, which is why we encourage buyers to "contact dealer for details" or "request a quote." We also itemize any fees/taxes separately on our vehicle bills of sale as required by Pennsylvania lawI have attached a copy of Mr***'s bill of saleIt clearly shows the vehicle price of $6,(which excludes the $bLU cRU rebate), $freight/sfee, and $document fee
Mr*** has spoken to Yamaha Customer Service about the $rebate, and there is nothing hindering him from receiving said rebate as long as he registers for the bLU cRU ProgramIt was clearly explained to Mr*** at the time of purchase how this program/rebate works and how to registerTherefore, I believe it is unreasonable for Mr*** to demand our dealership further discount this model nearly a week after agreeing to pricing and purchasing a vehicle
If there are any further questions regarding this claim, please feel free to contact me
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
This letter is in response to complaint ID: ***, received March 12, 2015, regarding *** *** In the days after Mr*** purchased his new Yamaha Grizzly ATV and Yamaha Extended Service (YES) coverage from our dealership, he did contact me personally via telephone to
discuss the pricing on the YES coverageI made Mr*** aware that we do price match competitors offering the same productsIn the case of a price match, my dealership would refund the appropriate amount back to Mr*** after receiving the pricing information for a competitor and his YES coverage would remain intactDespite my offer, Mr*** opted to cancel the coverageSince YES coverage is backed by Yamaha, I requested he contact Yamaha to process the cancellationAfter contacting Yamaha, Mr*** sent us a letter formally requesting the cancellation of his YES coverageWe promptly cancelled his YES coverage at the direction of YamahaYamaha processed the cancellation and refunded our dealership for purchase price on 2/24/We dispatched the refund check for $from our dealership to Mr*** the same dayRegarding the discrepancy between the original purchase price, including sales tax, and refund amount, this is due to two reasons: cancellation fees and sales tax remitted to the *** DCNRThe cancellation fees total $82.38, $from Yamaha and $from our dealershipThe YES cancellation fee from Yamaha is listed in the terms and conditions of the YES contract Mr*** signedThe fee is comprised of a $flat fee plus a prorated “depreciation” for time used, which was 1% of the contact term, as reported by YamahaThe service contract cancellation fee policy of our dealership is prominently posted in our business office, which is where Mr***signed all purchase documentsThe combined sales tax for the service contact and vehicle was sent to the ** DCNR, and we, as a dealership, are unable to recoup a refunded tax amount from the DCNR; therefore, we cannot provide a refund to Mr*** for the sales taxMr*** is entitled to a refund of the sales tax paid, a total of $53.40, on the refunded purchase; however, he must contact the ** Department of Revenue and submit a Board of Appeals Petition Form in order to be reimbursed If there are any further questions regarding this claim, please feel free to contact me. Sincerely,*** *** ***Miller's Yamaha
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.In the end, I was over charged for a Yamaha 4-Year Warranty at the cost of $plus tax and as of today's date, 3/19/I cannot ind a Yamaha Dealer that charges this high amount for the same warrantyThe same warranty I found for less then half of what I paidMr *** *** *** if this is how your dealer conducts business and being managed by you, well then speaking to you or your staff will to me no goodI will be contacting Yamaha and filing a complaint as wellI still find it unethical to charge a customer who cancelled a warranty within days after purchase by your dealer since I was grossly over chargedI still do not agree with the end result that was described by *** *** *** who is the manager of Miller YamahaRegards,*** ***