Miller's Rental and Sales Company, Inc.

I accept as long as the account has been credited in full and the balance is zeroI do not want to receive any correspondence from them again

04/08/Re: ID# *** *** *** ** *** *** *** ** Dear Ms***: I have received your letter dated April 6, in which you have included the billing from ***s Heating & Cooling in the amount of $ for work completed at ** *** *** *** *** This invoice is not marked paid in fullOriginally we had requested this billing from *** *** of which she never provided to usIt is unfortunate as her furnace carried a five (5) year manufacturers warranty on parts and if she did pay for the replacement primary control, she should not ofCentral Heating & Plumbing stands by our recommendation to run a new oil line as the buried line most likely has a leakCentral Heating & Plumbing Co.Inchas been in business for over years and is extremely cognitive as it relates to replacing parts on equipment that are unnecessary to be replacedWe have at this time updated *** *** account processing this information that we requested originally and has been received as of your April 6, documentation to us. Sincerely,Debbie L***COB

Initial Business Response /* (1000, 5, 2016/02/12) */
(Revdex.com Copied from original documentSee Attached file.)
We are writing in response to Mr*** complaint about his refund check
Miller's did sell to Mr*** a walker on July 13, at which time we were only made aware that Mr***
had Medicare and would pay his co-insurance himselfWe received Medicare Payment on November 25, 2015, his co-insurance payment of $on November 18, and his account was paid to $.00; thus closing his account at the end of November
We received the supplement payment from AARP on December 8, Once this payment processed and posted the staff generally has days to work an insurance payment document, longer time is required during the holiday seasonA refund request was generated by our staff and sent to our Accounts Payable Department within this allotted timeAt no time did anyone tell Mr*** that we would not refund his money only that his account needed reviewed and a refund request would be submitted for processingour Accounting Payable Department had already scheduled Mr***'s refund check when we received this complaint
Mr***'s refund check was cut on Friday, February 5, and was mailed on Monday February 8,
Our standard company policy is that a refund is always sent when an actual overpayment occursOur policy also is that a refund request be approved by a higher level of expertise than our front line phone contacts and that certain protocol is followedMr***'s refund check was processed and sent within days of receiving the insurance payment which caused the overpaymentThis turnaround time is well within the limits required by law and within our company standard which is days, for ordinary simple refunds
If you have any questions, please do not hesitate to contact me, I can help
Peggy RR***

Here is the copy of the receipt from *** Heating & CoolingHe did not replace the fuel line, which Central Heating & Plumbing said needed replacedThe furnace has been working fine since the primary control box was replaced by *** Heating & Cooling

March 9, RE: ID# *** Dear Ms***, This letter is in response to your letter dated March 7, regarding a customer complainant from *** *** ** *** *** *** ** ***The orginal contract was completed , billed and and paid for by *** County Community Action
Partnership through the Healthy Homes Program on May 10, 2010, We retruned to the residence on May 17, to do a backarach test on the unit which is standard procedureWe were dispatched on December 31,for a no heat call of which we did not charge as the unit was still under warrantyWe were not dispatched to this residence again until March 25, ( years later) at which time we were told by the customer that they replaced the oil filter the day before , we serviced the unit, installed a new oil nozzle and charged $ for this call which was paid by a credit cardWe were again called on March 23, of which our service technician arrived at the residence and the customer was not homeAfter reaching the customer we dispatched out to complete this call on March 26, and serviced the entire unitIt was our service technicians recommendation that the buried line had a leak, need to run oil line from tank to furnaceThis work was quotedOur charge was for the labor only to evaluate the situation March 26, was for $ This is the outstanding invoice for payment on the accountWe sent the invoice and statements for payment with no responseWe had our salesman that originally sold the furnace in contact the *** *** and she at that time told him that another company had serviced the unit and she was told it was not the underground linesIt was requested that she send us the bill from the other company showing the determination so in review of the other company's findings we would credit her account the $ We never heard back from *** *** by telephone or mail with the documentation requestedThis account has been turned over to our Bad Debt Account system until notification and documentation is received by Central Heating & Plumbing Sincerely, Debbie L*** COB