Initial Business Response / [redacted] (1000, 5, 2016/02/12) */ (Revdex.com Copied from original documentSee Attached file.) We are writing in response to Mr [redacted] complaint about his refund check Miller's did sell to Mr [redacted] a walker on July 13, at which time we were only made aware that Mr*** had Medicare and would pay his co-insurance himselfWe received Medicare Payment on November 25, 2015, his co-insurance payment of $on November 18, and his account was paid to $.00; thus closing his account at the end of November We received the supplement payment from AARP on December 8, Once this payment processed and posted the staff generally has days to work an insurance payment document, longer time is required during the holiday seasonA refund request was generated by our staff and sent to our Accounts Payable Department within this allotted timeAt no time did anyone tell Mr [redacted] that we would not refund his money only that his account needed reviewed and a refund request would be submitted for processingour Accounting Payable Department had already scheduled Mr***'s refund check when we received this complaint Mr***'s refund check was cut on Friday, February 5, and was mailed on Monday February 8, Our standard company policy is that a refund is always sent when an actual overpayment occursOur policy also is that a refund request be approved by a higher level of expertise than our front line phone contacts and that certain protocol is followedMr***'s refund check was processed and sent within days of receiving the insurance payment which caused the overpaymentThis turnaround time is well within the limits required by law and within our company standard which is days, for ordinary simple refunds If you have any questions, please do not hesitate to contact me, I can help Peggy RR***
Initial Business Response / [redacted] (1000, 5, 2016/02/12) */ (Revdex.com Copied from original documentSee Attached file.) We are writing in response to Mr [redacted] complaint about his refund check Miller's did sell to Mr [redacted] a walker on July 13, at which time we were only made aware that Mr*** had Medicare and would pay his co-insurance himselfWe received Medicare Payment on November 25, 2015, his co-insurance payment of $on November 18, and his account was paid to $.00; thus closing his account at the end of November We received the supplement payment from AARP on December 8, Once this payment processed and posted the staff generally has days to work an insurance payment document, longer time is required during the holiday seasonA refund request was generated by our staff and sent to our Accounts Payable Department within this allotted timeAt no time did anyone tell Mr [redacted] that we would not refund his money only that his account needed reviewed and a refund request would be submitted for processingour Accounting Payable Department had already scheduled Mr***'s refund check when we received this complaint Mr***'s refund check was cut on Friday, February 5, and was mailed on Monday February 8, Our standard company policy is that a refund is always sent when an actual overpayment occursOur policy also is that a refund request be approved by a higher level of expertise than our front line phone contacts and that certain protocol is followedMr***'s refund check was processed and sent within days of receiving the insurance payment which caused the overpaymentThis turnaround time is well within the limits required by law and within our company standard which is days, for ordinary simple refunds If you have any questions, please do not hesitate to contact me, I can help Peggy RR***