Miller's Service Center, Inc

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Complaint: ***
I am rejecting this response because: The response received were complete lies I spoke to an initial person on the phone on a Friday I advised him what had happened He advised that I would have to take issue up with the owner Penny He stated that he would have her call me I never received a phone call I called back the following Tuesday Never was able to speak with Penny, only the individual mentioned in the original complaint That individual never listened to my story and hung up on me each time I called back My rig was serviced after the blowout by a reputable business, *** Towing They advised me that the tires were over inflated to psi As stated in original complaint no one else nor any other company put air in my tires As stated before, I was not able to tell me story due to being hung up on each time The story on my end has never changed The story on Miller's service center has changed One must lie to obviously cover up the truth I understand that other things can contribute to a blowout I am stating that the tires being over inflated by 15psi each in all possibility contributed to the blowout Again this is a monetary and now a safety issue for all One should not have to check tires for OVER inflation approximately month after they were checked by a professional inspection station Does one check there tire pressures on there motor vehicle before each use I understand checking for under inflation if the tire looks low, but over inflation, I think not Excuse after excuse but not admitting to a mistake is unacceptable Please accept this response and know that the response by Millers was complete lies.
Regards,
*** ***

We are done with responding to unethical, dishonest commentsThere is no further discussion to be madeNo refund will be given

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
The business is lying, when I went for the estimate, I asked for a smoke skylight, Never did they call me or email me to say they could not get oneThey went ahead and put a white one inCharged the insurance Co$for a smoke skylightAnd claim they couldn't get oneI found a company that makes themI told them to get it for me and I'll put it in, No response or give us the $backAgain No response This company never called when I asked them to for the original estimateI have a legitimate complaint They also damaged my RV and tried to patch it and did a horrible job and never told meI found it when I got home.They emailed once after I complained to themi really think they took advantage of me and my insurance company
Regards,
*** ***

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 Complaint: [redacted]
I am rejecting this response because: please remember that the refrigerator was working when I dropped off the unit for the Ice maker repair. I spoke directly to Cory B[redacted] the Tech that was working on the unit.  He told me that he had called [redacted] for help and he told me that the tech instructed him to do an action and he told me that when he followed those directions the ice make ran but received no water so the tech instructed him again on what to do and he told me that is when the refrigerator completley stopped working.  It seems to me that Miller's issues were with the [redacted] Mfg not the customer!  The stated parts are not "old" as they have been replaced early in the life span of this unit.  After listening to Mike M[redacted] got extremely hostile on the phone with me, I called Miller's back and spoke to his daughter, Christine B[redacted] and told her I just wanted to get the motor home fixed and we could discuss payment when we picked up the motorhome that is when Mike M[redacted] called me backed and in a raised voice said "come pick up your motorhome we are done with you". When I said we could discuss the charge I thought we could come to an agreeable solution for both parties but it was quite evident that [redacted]'s wanted no parts of any discussion.  The repair is now going to cost me $317 at another facility and the cost of the part that they fried is $205 ($45 less than what Millers told me it was going to cost). This is what I want to be reimbursed for.  
Regards,
[redacted]

We did listen to [redacted]'s concerns and multiple occasions. He spoke with four different people at our company who all gave him the information he asked for. His initial call he asked what pressure the tire were filled to, we placed him on hold  and went to retrieve his paperwork, UN-knowing...

at this point what had even happened. The paperwork had written in 80 psi and marked complete. He then explained what happened with his one tire. Although the explanation was slightly different from what we're reading here as his complaint. There was no mention of the rig sitting to get its repairs done in any of the conversations that were had here on the phone. We did try to help him figure what type of things may have caused the issue he had, but he insisted it had to be our fault. It simply makes no sense. We do this on a regular basis and would not over fill a tire or 8 for that matter by 15lbs each ever! We have checked out our tire pressure gauges and they showed no error to cause an over fill. The gauge used on his rig was actually a recently purchased one, so no chance for age failure, but we checked it anyway to be sure and it is fine. It had been over a month past when we had checked his air pressure that this had happened. We highly recommend to our customers to check your tire pressure before each trip. We highly suspect that's exactly what really happened and someone else incorrectly filled them, that or the gauge at the garage in which he had the tire fixed must have been defective as he has wrongly accused us for the issue at hand. We are a small family business who takes great pride in truth and honesty. We have no problem admitting mistakes, however we do not take credit for mistakes that are not ours. Safety is a HUGE priority for us and our customers and we would not do anything to jeopardize that. In conclusion: We do not find or see any solid evidence showing this to be our fault as our paperwork clearly indicates the tires were filled to 80psi. We will not be paying for a tire replaced elsewhere over a month after the unit was even here.

The correct procedures were performed during testing to [redacted]'s ice maker. The other components of the fridge are indeed in need of replacing. His RV has a [redacted] model refrigerator which is now 11 years of age. All of his parts besides his cooling unit are original. Electronic parts can go at...

any time which any company who handles them will tell you. During testing on his ice maker itself which is inside the rv his control board shorted out/went bad on the exterior of his fridge causing all of his current issues. Even the [redacted] technician stated it was not something we could have caused by our testing procedures. We also had that verified by their supervisor. When these issues were truthfully discussed with [redacted] his immediate reaction was refusal to pay for anything, even though he was explained the situation at hand. We had already gone out of our way to please [redacted] by doing this emergency service one day prior to a trip and tracked down the necessary parts needed for repair and had the owners of Miller's physically drive out to our distributor to pick up his parts so he could have an operable fridge within his timeline. Regardless, we also feel mistreated by [redacted] for the public shaming he has chosen to initiate on social media regarding this matter. We have NOT "bullied" anyone by refusing to do work for someone who does not appreciate our time and efforts and is refusing to pay a more than reasonable cost for it. There are reasons beyond this complaint which we have decided to cut ties between us but those should not and will not be discussed publicly because that would be unfair to [redacted] himself. While we are saddened that things have come to such drastic measures according to the FACTS this issue is not ours, it is due to age and faulty parts.

The person who filed this complaint has one legitimate concern regarding a nose-cone chip on the paint of his RV. Had we known this damage had happened it would have been handled as soon as it happened. The person complaining is a disgruntled customer who asked for more than he was willing to pay...

for (we did in fact provide several small services not on the original work order), he requested we commit insurance fraud  by submitting an invalid charge, he refuses to answer his phone though he repetitively emails us, and he falsely states we have not attempted amicable resolution. At this point in time he has been given our insurance information and since this is our first claim ever in our 44 years of business we had to figure out how it needed to be handled which is why it took us more than 24 hours to get him an answer. He was contacted immediately following his first attempt to discuss the matter. As for the skylight we replaced the skylight on his roof with the exact same one from factory. It was our idea to get another color IF AVAILABLE and it was not. We do not and will not, order from a company we do not trust, our experience has taught us not to. There was never any concern expressed by Mr.Scheirer that if we could not find another color to make him aware so he could try to hunt one down himself. We will not be doing anything for him as we have already done him plenty of favors hes more than un-thankful for.There will be no further response from Miller's on this matter.