Miller's Service Center

We are done with responding to unethical, dishonest commentsThere is no further discussion to be madeNo refund will be given

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I sent these five [redacted] messages prior to them shipping to the wrong address which they ignored You can plainly see I tried desperately to confirm the shipping I am a disabled vet living in an RV I get shipments all the time to where ever I happen to be General Delivery I'm currently in Flagstaff, AZ where another [redacted] dealer sent me a heat stove General Delivery, he however read his emails before shipping The attached Invoice has the correct address on it, Havasu City, but that is not where they sent it It was sent to Madison SD and had to be forwarded twice costing me an additional $From [redacted] To:millerservicecenterSent:Mar-18-16:06Dear millerservicecenter,Hi, I see you accepted my offerI want this grill in any case but was wondering if you can ship in USPSI'm a disabled vet living in an RV and would prefer getting it general deliveryI can send you references to three companies that ship to me that way.Thanks [redacted] - [redacted] From: [redacted] To:millerservicecenterSent:Mar-18-16:06Dear millerservicecenter,My number is ###-###-####- [redacted] From: [redacted] To:millerservicecenterSent:Mar-19-21:44Dear millerservicecenter,I need to here from youIf not we need to cancel this transaction.- [redacted] From: [redacted] To:millerservicecenterSent:Mar-20-10:56Dear millerservicecenter,You need to contact me.###-###-####- [redacted] From: [redacted] To:millerservicecenterSent:Mar-20-10:56Dear millerservicecenter,I am not a happy camperPlease review your [redacted] messages from me as well as your phone logsI am a disabled Vet living on a pension of $/ mth and $is a lot of money to me.I sent the following to [redacted] .I did not intentionally authorize this chargeI did see it combined with another purchase on ***, but I thought I was only paying for the other item (PetSafe Fence)I sent emails, with my phone number to Miller Service Center through [redacted] after winning the auction but before paying with an address correctionI also talked once to Christina and left messagesMiller Service had an employee change during this auctionThe previous employee accepted my offer then quitThe new employee, being unfamiliar with [redacted] sent the grill to the wrong address, without payment, and without reading the messagesIt cost me an additional $to get it to where I wasI was attempting to resolve this when [redacted] paid the “INVALID”, “UNAUTHORIZED” amount!- [redacted] In closing I'd like to add that Penny Miller never responded to any emails or phone calls When I finally got a hold of her she just kept hanging up on meIf any one needs I will provide a copy of my award letter that states I only get $/ month pension Please feel free to Google "VA PENSION'" if you have any doubt how it works Regards, [redacted]

The person who filed this complaint has one legitimate concern regarding a nose-cone chip on the paint of his RVHad we known this damage had happened it would have been handled as soon as it happenedThe person complaining is a disgruntled customer who asked for more than he was willing to pay for (we did in fact provide several small services not on the original work order), he requested we commit insurance fraud by submitting an invalid charge, he refuses to answer his phone though he repetitively emails us, and he falsely states we have not attempted amicable resolutionAt this point in time he has been given our insurance information and since this is our first claim ever in our years of business we had to figure out how it needed to be handled which is why it took us more than hours to get him an answerHe was contacted immediately following his first attempt to discuss the matterAs for the skylight we replaced the skylight on his roof with the exact same one from factoryIt was our idea to get another color IF AVAILABLE and it was notWe do not and will not, order from a company we do not trust, our experience has taught us not toThere was never any concern expressed by Mr.Scheirer that if we could not find another color to make him aware so he could try to hunt one down himselfWe will not be doing anything for him as we have already done him plenty of favors hes more than un-thankful for.There will be no further response from Miller's on this matter

The correct procedures were performed during testing to [redacted] 's ice makerThe other components of the fridge are indeed in need of replacingHis RV has a [redacted] model refrigerator which is now years of ageAll of his parts besides his cooling unit are originalElectronic parts can go at any time which any company who handles them will tell youDuring testing on his ice maker itself which is inside the rv his control board shorted out/went bad on the exterior of his fridge causing all of his current issuesEven the [redacted] technician stated it was not something we could have caused by our testing proceduresWe also had that verified by their supervisorWhen these issues were truthfully discussed with [redacted] his immediate reaction was refusal to pay for anything, even though he was explained the situation at handWe had already gone out of our way to please [redacted] by doing this emergency service one day prior to a trip and tracked down the necessary parts needed for repair and had the owners of Miller's physically drive out to our distributor to pick up his parts so he could have an operable fridge within his timelineRegardless, we also feel mistreated by [redacted] for the public shaming he has chosen to initiate on social media regarding this matterWe have NOT "bullied" anyone by refusing to do work for someone who does not appreciate our time and efforts and is refusing to pay a more than reasonable cost for itThere are reasons beyond this complaint which we have decided to cut ties between us but those should not and will not be discussed publicly because that would be unfair to [redacted] himselfWhile we are saddened that things have come to such drastic measures according to the FACTS this issue is not ours, it is due to age and faulty parts

In regards to the customers concern, we have not charged him for the roof materialsWe will not refund payment for a job that has been completed and done correctly since it will not affect the integrity of the roofRoof materials amount to $This amount was accidentally not charged on Saturday when the customer came to payWhich would accrue to more than half of the requested returnWe feel this is a fair solution for both parties, since no specifications were made about which coating to use

We did listen to [redacted] 's concerns and multiple occasionsHe spoke with four different people at our company who all gave him the information he asked forHis initial call he asked what pressure the tire were filled to, we placed him on hold and went to retrieve his paperwork, UN-knowing at this point what had even happenedThe paperwork had written in psi and marked completeHe then explained what happened with his one tireAlthough the explanation was slightly different from what we're reading here as his complaintThere was no mention of the rig sitting to get its repairs done in any of the conversations that were had here on the phoneWe did try to help him figure what type of things may have caused the issue he had, but he insisted it had to be our faultIt simply makes no senseWe do this on a regular basis and would not over fill a tire or for that matter by 15lbs each ever! We have checked out our tire pressure gauges and they showed no error to cause an over fillThe gauge used on his rig was actually a recently purchased one, so no chance for age failure, but we checked it anyway to be sure and it is fineIt had been over a month past when we had checked his air pressure that this had happenedWe highly recommend to our customers to check your tire pressure before each tripWe highly suspect that's exactly what really happened and someone else incorrectly filled them, that or the gauge at the garage in which he had the tire fixed must have been defective as he has wrongly accused us for the issue at handWe are a small family business who takes great pride in truth and honestyWe have no problem admitting mistakes, however we do not take credit for mistakes that are not oursSafety is a HUGE priority for us and our customers and we would not do anything to jeopardize thatIn conclusion: We do not find or see any solid evidence showing this to be our fault as our paperwork clearly indicates the tires were filled to 80psiWe will not be paying for a tire replaced elsewhere over a month after the unit was even here