Miller's Rental and Sales Company, Inc.

I accept as long as the account has been credited in full and the balance is zero. I do not want to receive any correspondence from them again.

Initial Business Response /* (1000, 5, 2016/02/12) */
(Revdex.com Copied from original document. See Attached file.)
We are writing in response to Mr. [redacted] complaint about his refund check.
Miller's did sell to Mr. [redacted] a walker on July 13, 2015 at which time we were only made aware that Mr. [redacted]...

had Medicare and would pay his co-insurance himself. We received Medicare Payment on November 25, 2015, his co-insurance payment of $14.66 on November 18, 2015 and his account was paid to $.00; thus closing his account at the end of November.
We received the supplement payment from AARP on December 8, 2015. Once this payment processed and posted the staff generally has 30 days to work an insurance payment document, longer time is required during the holiday season. A refund request was generated by our staff and sent to our Accounts Payable Department within this allotted time. At no time did anyone tell Mr. [redacted] that we would not refund his money only that his account needed reviewed and a refund request would be submitted for processing. our Accounting Payable Department had already scheduled Mr. [redacted]'s refund check when we received this complaint.
Mr. [redacted]'s refund check was cut on Friday, February 5, 2016 and was mailed on Monday February 8, 2016.
Our standard company policy is that a refund is always sent when an actual overpayment occurs. Our policy also is that a refund request be approved by a higher level of expertise than our front line phone contacts and that certain protocol is followed. Mr. [redacted]'s refund check was processed and sent within 60 days of receiving the insurance payment which caused the overpayment. This turnaround time is well within the limits required by law and within our company standard which is 90 days, for ordinary simple refunds.
If you have any questions, please do not hesitate to contact me, I can help.
Peggy R. R[redacted]