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Miller's Service Center, Inc.

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Reviews Miller's Service Center, Inc.

Miller's Service Center, Inc. Reviews (5)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I sent these five [redacted] messages prior to them shipping to the wrong address which they ignored.  You can plainly see I tried desperately to confirm the shipping.  I am a disabled vet living in an RV.  I get shipments all the time to where ever I happen to be General Delivery.  I'm currently in Flagstaff, AZ where another [redacted] dealer sent me a heat stove General Delivery, he however read his emails before shipping.  The attached Invoice has the correct address on it, Havasu City, but that is not where they sent it.  It was sent to Madison SD and had to be forwarded twice costing me an additional $65.
From[redacted]To:millerservicecenterSent:Mar-18-15 16:06Dear millerservicecenter,Hi, I see you accepted my offer. I want this grill in any case but was wondering if you can ship in USPS. I'm a disabled vet living in an RV and would prefer getting it general delivery. I can send you references to three companies that ship to me that way.Thanks [redacted] - [redacted]
From:[redacted]To:millerservicecenterSent:Mar-18-15 16:06Dear millerservicecenter,My number is ###-###-####- [redacted]
From:[redacted]To:millerservicecenterSent:Mar-19-15 21:44Dear millerservicecenter,I need to here from you. If not we need to cancel this transaction.- [redacted]
From:[redacted]To:millerservicecenterSent:Mar-20-15 10:56Dear millerservicecenter,You need to contact me.###-###-####- [redacted]
From:[redacted]To:millerservicecenterSent:Mar-20-15 10:56Dear millerservicecenter,I am not a happy camper. Please review your [redacted] messages from me as well as your phone logs. I am a disabled Vet living on a pension of $1074 / mth and $65.40 is a lot of money to me.I sent the following to [redacted].I did not intentionally authorize this charge. I did see it combined with another purchase on [redacted], but I thought I was only paying for the other item (PetSafe Fence). I sent 2 emails, with my phone number to Miller Service Center through [redacted] after winning the auction but before paying with an address correction. I also talked once to Christina and left 2 messages. Miller Service had an employee change during this auction. The previous employee accepted my offer then quit. The new employee, being unfamiliar with [redacted] sent the grill to the wrong address, without payment, and without reading the messages. It cost me an additional $65.40 to get it to where I was. I was attempting to resolve this when [redacted] paid the “INVALID”, “UNAUTHORIZED” amount!- [redacted]
In closing I'd like to add that Penny Miller never responded to any emails or phone calls.  When I finally got a hold of her she just kept hanging up on me. If any one needs I will provide a copy of my award letter that states I only get $1074 / month pension.  Please feel free to Google "VA PENSION'" if you have any doubt how it works.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: please remember that the refrigerator was working when I dropped off the unit for the Ice maker repair. I spoke directly to Cory B[redacted] the Tech that was working on the unit.  He told me that he had called [redacted] for help and he told me that the tech instructed him to do an action and he told me that when he followed those directions the ice make ran but received no water so the tech instructed him again on what to do and he told me that is when the refrigerator completley stopped working.  It seems to me that Miller's issues were with the [redacted] Mfg not the customer!  The stated parts are not "old" as they have been replaced early in the life span of this unit.  After listening to Mike M[redacted] got extremely hostile on the phone with me, I called Miller's back and spoke to his daughter, Christine B[redacted] and told her I just wanted to get the motor home fixed and we could discuss payment when we picked up the motorhome that is when Mike M[redacted] called me backed and in a raised voice said "come pick up your motorhome we are done with you". When I said we could discuss the charge I thought we could come to an agreeable solution for both parties but it was quite evident that [redacted]'s wanted no parts of any discussion.  The repair is now going to cost me $317 at another facility and the cost of the part that they fried is $205 ($45 less than what Millers told me it was going to cost). This is what I want to be reimbursed for.  
Regards,
[redacted]

In regards to the customers concern, we have not charged him for the roof materials. We will not refund payment for a job that has been completed and done correctly since it will not affect the integrity of the roof. Roof materials amount to $169.36. This amount was accidentally not charged on Saturday when the customer came to pay. Which would accrue to more than half of the requested return. We feel this is a fair solution for both parties, since no specifications were made about which coating to use.

The correct procedures were performed during testing to [redacted]'s ice maker. The other components of the fridge are indeed in need of replacing. His RV has a [redacted] model refrigerator which is now 11 years of age. All of his parts besides his cooling unit are original. Electronic parts can go at...

any time which any company who handles them will tell you. During testing on his ice maker itself which is inside the rv his control board shorted out/went bad on the exterior of his fridge causing all of his current issues. Even the [redacted] technician stated it was not something we could have caused by our testing procedures. We also had that verified by their supervisor. When these issues were truthfully discussed with [redacted] his immediate reaction was refusal to pay for anything, even though he was explained the situation at hand. We had already gone out of our way to please [redacted] by doing this emergency service one day prior to a trip and tracked down the necessary parts needed for repair and had the owners of Miller's physically drive out to our distributor to pick up his parts so he could have an operable fridge within his timeline. Regardless, we also feel mistreated by [redacted] for the public shaming he has chosen to initiate on social media regarding this matter. We have NOT "bullied" anyone by refusing to do work for someone who does not appreciate our time and efforts and is refusing to pay a more than reasonable cost for it. There are reasons beyond this complaint which we have decided to cut ties between us but those should not and will not be discussed publicly because that would be unfair to [redacted] himself. While we are saddened that things have come to such drastic measures according to the FACTS this issue is not ours, it is due to age and faulty parts.

Review: I had asked the dealer to clean,prime and paint the roof on my Motor Home in that order. The service manager called me and said it needed a second coat,I asked him if he primed the roof first and he said the primer was in the paint,I told him that was not what I wanted done,if it was done the way I wanted there would not be black spots showing thru the paint. I tried to talk to the manager but she started crying and went out the door and the service tech said that's the way we paint.Desired Settlement: Get a refund and an apology.

Business

Response:

Our work order specifically says Clean and coat roof. There are multiple methods in which this can be done all of which work fine. We use a one step process which is a paint and primer in one. There was no specification made to us about absolutely having to use a two step process. The rv was power washed and cleaned and then the roof coating was applied at this time we did call **. [redacted] to make sure he was aware his rubber roof has been worn down to the black which if your familiar you know that a rubber roof has a white layer on the top which once you get down to black its time for a replacement. We told him that there was black still coming through the coating and his response was that he did not want to spend the extra money to do a second coating which would have been another gallon of roof coat and minimal labor. Primer is used for adhesion not for color so we feel the result would be the same. We use this roof coating on EVERY roof we do and NEVER once have had any issues with it being a problem in all of the years we've been using it, the one step process is just as successful as a two step and actually saves the customer a significant amount of time and money.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I told the manager that I wanted the roof washed, primed and painted,I did not ask for a paint and primer mixture as I have heard bad things about this product,I called her numerous times to let her know when I was bringing the unit down and reminded her of what I wanted done!

Regards,

Business

Response:

In regards to the customers concern, we have not charged him for the roof materials. We will not refund payment for a job that has been completed and done correctly since it will not affect the integrity of the roof. Roof materials amount to $169.36. This amount was accidentally not charged on Saturday when the customer came to pay. Which would accrue to more than half of the requested return. We feel this is a fair solution for both parties, since no specifications were made about which coating to use.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

This just shows you how they run a business,they charged $84.95 PER HR. FOR 3 HRS TO PAINT A ROOF THAT IS 34'X8' THAT SHOULD ONLY TAKE 1.5 HRS TO COMPLETE AND FORGET TO CHARGE FOR MATERIALS.I WILL NEVER RECOMMEND THIS COMPANY TO ANYONE.

Regards

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Description: Recreational Vehicles - Dealers, Recreational Vehicles - Rent & Lease, Recreational Vehicles - Repair & Service

Address: 1990 Horseshoe Pike, Honey Brook, Pennsylvania, United States, 19344-8508

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