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Millican Construction Company

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On March 28 at 7:22 am, I received a text from [redacted] requesting the contact info for my plumber that performed the work on his house. I sent it to him. Around mid day, [redacted] called to explain that he had a different plumber at his house who was replacing the water heater for a variety of reasons,...

most importantly, that it wasn't operational, it was installed correctly, my plumber wasn't certified to install it to begin with, and that the warranty had been voided because of lack of instruction for routine maintenance on our part.Over the next several weeks, and after speaking with my plumber, the Guilford County building inspector who initially inspected AND has revisited the house, and the manufacturer's rep for the water heater, I determined the following:The water heater was under warranty. It was installed to NC Building Code. It worked at my plumber's shop after he picked it up and tested it. My plumber was certified to install these units, just not service them.I have had numerous conversations with [redacted] about this, and has said himself that he jumped the gun on replacement without allowing me or my plumber a chance to investigate the problems. [redacted]'s agreement for the construction of his home was with [redacted], as is his home warranty. I have not been affiliated with [redacted] since 2015.

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Address: PO Box 10944, Greensboro, North Carolina, United States, 27404-0944


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