Millman's Appliances

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The service manager lied to us on two occasions and refused to take any resoponsibility for the defective appliance that they sold to us ,he was the one that told us to file a complaint with Frigidaire and then told us that since we got Frigidaire involved it was no longer their problem He than denied that he told us to call Frigidaire, I returned to the store asgain for about the fourh time to ask for more help and again was denied, he then implied that ,in his own words ,I bought it and now the problem is mineI will never enter that tore again and have told my neighbors about the situation and I hope they lose business because of itIn the interim Frigidaire has decided to replace the defective appliance

This is a response to the complaint filed by [redacted] ***Yes, Mr [redacted] did purchase a microwave from tis along with three.other appliances in July After they were delivered he had complaints with all four appliances, which is most unusualWe sent a service tech to his home to check out his appliancesIf necessary "adjustments and repairs were made at that time or parts were ordered to fix any problemsWe returned to his home a second time about his microwave being hard to program and light not going off.In September, Mr [redacted] called Frigidaire and they sent out their own techIt was this tech from a different company who said the unit must have been damaged in shipmentMr [redacted] called us requesting a replacementIt is our policy that once a consumer calls in another company to repair something that we have been working on, we will not return to work on itThis obviously leads to chaos and confusionHowever, since Mr [redacted] came into the store twice to yell at the service manager, our service manager called our representative at Frigidaire and our representative said that Frigidaire was not going to replace the unit because the unit was able to be fixedAppliances are not genera1ly replaced unless they are deemed unrepairable.As far as we are concerned, we fulfilled our obligation to the consumer to attempt to repair the unit per the manufacturer's warranty agreementIt is up to him to contact Frigidaire about replacing the unit, since "damaged in shipment was their diagnosisAs far as not doing anything about it, as stated above we attempted to fix the unit and called our representative on his behalfEnclosed are copies of his service invoices along with his original purchase invoice

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The service manager lied to us on two occasions and refused to take any resoponsibility for the defective appliance that they sold to us ,he was the one that told us to file a complaint with Frigidaire and then told us that since we got Frigidaire involved it was no longer their problem He than denied that he told us to call Frigidaire, I returned to the store asgain for about the fourh time to ask for more help and again was denied, he then implied that ,in his own words ,I bought it and now the problem is mineI will never enter that tore again and have told my neighbors about the situation and I hope they lose business because of itIn the interim Frigidaire has decided to replace the defective appliance

This request has been closed he received a credit and the matter was resolved*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

This is a response to the complaint filed by *** ***Yes, Mr*** did purchase a microwave from tis along with three.other appliances in July After they were delivered he had complaints with all four appliances, which is most unusualWe sent a service tech to his home to check out
his appliancesIf necessary "adjustments and repairs were made at that time or parts were ordered to fix any problemsWe returned to his home a second time about his microwave being hard to program and light not going off.In September, Mr*** called Frigidaire and they sent out their own techIt was this tech from a different company who said the unit must have been damaged in shipmentMr*** called us requesting a replacementIt is our policy that once a consumer calls in another company to repair something that we have been working on, we will not return to work on itThis obviously leads to chaos and confusionHowever, since Mr*** came into the store twice to yell at the service manager, our service manager called our representative at Frigidaire and our representative said that Frigidaire was not going to replace the unit because the unit was able to be fixedAppliances are not genera1ly replaced unless they are deemed unrepairable.As far as we are concerned, we fulfilled our obligation to the consumer to attempt to repair the unit per the manufacturer's warranty agreementIt is up to him to contact Frigidaire about replacing the unit, since "damaged in shipment was their diagnosisAs far as not doing anything about it, as stated above we attempted to fix the unit and called our representative on his behalfEnclosed are copies of his service invoices along with his original purchase invoice

This is a response to the complaint filed by *** ***Yes, Mr*** did purchase a microwave from tis along with three.other appliances in July After they were delivered he had complaints with all four appliances, which is most unusualWe sent a service tech to his home to check out his
appliancesIf necessary "adjustments and repairs were made at that time or parts were ordered to fix any problemsWe returned to his home a second time about his microwave being hard to program and light not going off.In September, Mr*** called Frigidaire and they sent out their own techIt was this tech from a different company who said the unit must have been damaged in shipmentMr*** called us requesting a replacementIt is our policy that once a consumer calls in another company to repair something that we have been working on, we will not return to work on itThis obviously leads to chaos and confusionHowever, since Mr*** came into the store twice to yell at the service manager, our service manager called our representative at Frigidaire and our representative said that Frigidaire was not going to replace the unit because the unit was able to be fixedAppliances are not genera1ly replaced unless they are deemed unrepairable.As far as we are concerned, we fulfilled our obligation to the consumer to attempt to repair the unit per the manufacturer's warranty agreementIt is up to him to contact Frigidaire about replacing the unit, since "damaged in shipment was their diagnosisAs far as not doing anything about it, as stated above we attempted to fix the unit and called our representative on his behalfEnclosed are copies of his service invoices along with his original purchase invoice