Mills Auto Center, Inc.

In response to this Guest complaint by Ms. [redacted], we submit the following information and details based on our thorough research and investigation.   In speaking with our Customer Care Manager, Dawn [redacted], she was aware of several requests from Ms. [redacted] to remove her from our...

mailing lists. We indeed did remove Ms. [redacted] from all known internal systems that generate emails and letters to our Guests and Customers. We together spoke to our marketing Manager, Ian [redacted], to further investigate how this could still be happening.   Ian [redacted] discovered that a 3rd party vendor, which we utilize for trade-in mailings, had been adding people to our mailing list database using a DMV search.  They were adding Ms. [redacted]’s information to the mailers, even after we had deleted it. We informed them to immediately remove Ms. [redacted] from any further mailing. They assured us that this would be taken care of.   We certainly want to express our apologies to Ms. [redacted] for any inconvenience, and we believe this will be taken care of going forward. As an extra added measure, we will periodically check our records and also the 3rd party vendor’s records, to ensure that Ms. [redacted] has not been inadvertently added again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.