Mills Fence LLC

The customer and I made a deal to have the oil leak fixed and we looked at the coolant leak we did find a clamp leaking and replaced that for them also test drove no signs of any other leaks at this time customer has vehicle as of last weekThanks [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below in response to Freedom Ford's answer....when the service manager called me back that day he clearly stated that they would not honor the warranty because there was no way their mechanics could have made a mistake I only hung up on the phone on him because he became rude and belligerent towards me with comments such as "if it were my truck and saw it was low on oil I would have brought it back then and not waited months" It doesn't matter if I took it back mins, months or year months and days, I was given a two year warranty on parts and workmanship The truck never leaked oil before the work and now it immediately started leaking from an area of the engine near major work being done.I have since talked to a head diesel mechanic at [redacted] and he stated that it is very possible to cause the high pressure oil pump to leak with work done to the oil cooler because the oil pump feeds the oil cooler, plus the turbo that they removed is also connected to the high pressure oil pump These two parts are just inches apart and parts that were removed were directly over the oil pump $is the quote they gave me for the oil pump, this $quote is the first I have heard of They also looked at a potential coolant leak but couldn't find any reason why the truck would be 1/gallons low on coolant, they stated the truck had a service bulletin that said not to fill coolant level to fill lines Since they couldn't find any leaks no repairs where mentioned The other complaint was it was pulling codes pwhich is low ERG flow, they same code it was reading when I brought it up there for the work the first time They said it was probably a bad sensor instead of checking it and only guessed at the conclusion, sensor wasn't removed This sensor was bought on may of one week prior to their work and only cost so I still don't know where the other in cost comes from.Since getting the truck back from Freedom ford the truck is now pulling code pwhich is glow plug module which is a part they fixed This code was not present when taken to the shop.It is still my firm belief that this oil leak was caused by careless workmanship from their mechanics....the oil leak needs to be fixed, the glow plug module needs to be looked at again, I will replace the ERG valve myself as that is easy mechanics, and the system needs to be checked for where did the anitfreeze go Since I put the last amount of anitfreeze in the engine It has not dropped in level...this leads me to speculate that they short filled the truck after they flushed the system.thanks [redacted]

in refrence to this claim [redacted] on april at miles truck had a check engine light on we scaned truck found egt sensor at fault and bad replaced recheck working to ford spec.on june at miles customer came in with a concern that truck has not gone into regen mode to clean soot no signs of engine light on or anything not working was told that driving it could take uo to or more than miles to clean with driving when cleaning more often results are fault in sensor or low speed and heavy idle time to burn off built up sootno issues found on may at miles for loosing power we checked truck needing oil cooler at this time not in result of sensor replacement miles ago we gave customer estimate to fix -- [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meFreedom Ford of Wise has preformed the work and which solved my complaintI will consider this complaint resolved Regards, [redacted]

Good afternoonid# [redacted] a response toFreedom ford did recall 11sper recall informed customer of other repairs that was not on recall to complete properly attached is letter from ford motor co recall has been out since phone numbers for them to call are in owner letter that is attached [redacted]

Subject: [redacted] case # [redacted] • repairs where made for the issues stated with no problem • customer emailed about the window sounds then called into service manager she was informed that didn't see any reason that this was our fault when we where not working on that door area but did give her advise about what could be going on with out see vehicle lot of snow in area could be road grim or salt around weatherstrip area to clean and spray a silicone on weatherstrip if didn't work call back and we would bring it in and look at it • also in her letter about break in no signs of anything or anyone trying to break in no other reports.• at this point we have not seen vehicle back to asset the issue she is having • our dealership is not responsible for he cost to repair-- [redacted]

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.
This is the second time my car has come back with additional problems. The first repair, button on my radio has not worked properly since they kept it over two weeks. Button was working fine prior but since other repair work you have to really press down on it. Ford has not given any evidence that they reviewed security tapes to prove there was neither a break in or employee malfeasance. Lastly, they refuse to contact me to discuss the matter or to schedule an appointment. Specifically, ** failed to return my last phonecall to schedule an appointment. One week after the repair, my rear right tire sensor showed tire pressure as low showing there was a small leak after leaving their dealership and and has not quit leaking air. I am not driving over an hour and a half so they can damage something else on my vehicle.
Regards,
*** ***

in refrence to this claim *** on april at miles truck had a check engine light on we scaned truck found egt sensor at fault and bad replaced recheck working to ford spec.on june at miles customer came in with a concern that truck has not gone into regen mode
to clean soot no signs of engine light on or anything not working was told that driving it could take uo to or more than miles to clean with driving when cleaning more often results are fault in sensor or low speed and heavy idle time to burn off built up sootno issues found on may at miles for loosing power we checked truck needing oil cooler at this time not in result of sensor replacement miles ago we gave customer estimate to fix -- *** ***

The customer and I made a deal to have the oil leak fixed and we looked at the coolant leak we did find a clamp leaking and replaced that for them also test drove no signs of any other leaks at this time customer has vehicle as of last weekThanks *** ***

This serves to respond to the above-referenced complaint I am legal counsel for Freedom Ford Lincoln of Claypool Hill, LLC (herein Freedom Ford) The customer did in fact purchase a vehicle from Freedom Ford on March 30, The vehicle was a used Dodge Nitro with 54,
miles It was outside the manufacturer's warranty Freedom Ford does not warrant or guarantee vehicles, new or used Manufacturer's warranties apply to new vehicles, and to certain used vehicles depending on age and mileage That Dodge Nitro was not coverable by its manufacturer's warranty by reason of both age and mileage The customer was offered, and elected to purchase, a National Vehicle Service Contract commonly know as "Ford Protect" that is back by Ford Motor Company, not Freedom Ford The customer did complain of vehicle overheating and failing to start The vehicle was brought back to Freedom Ford and was serviced, though the alleged overheating was never confirmed or reproduced The vehicle was returned to the customer The customer subsequently complained that the engine was "missing" That complaint was timely addressed and remedied by Freedom Ford The customer thereafter complained that the steering locked up and the brakes went out, all at the same time The vehicle was again brought to Freedom Ford and neither condition could be confirmed or reproduced The customer the "test" drove three other vehicles, expressing an interest in trading However, the financing/monthly payment schedule for each did not meet her satisfaction Contrary to the customer's assertion, the salesman did not tell her that she needed a new vehicle or a safer vehicle, nor did he say that she wouldn't be satisfied with another vehicle The customer took possession of her vehicle, with the service problems having been taken care of under the Ford Protection Plan at no cost to her The customer soon returned with complaints Freedom Ford is not a Dodge dealership and it was evident that our service department was not satisfying the customer Therefore, we delivered it to a local Dodge dealership (still under the Ford Motor Company "Ford Protection" plan) to have them address the the customer's complaints regarding the vehicle since it was manufactured by Dodge The Dodge Dealership serviced the vehicle and it was returned to Freedom Ford to be picked up by the customer It was ready for pickup on August 23, 2016.However, prior to that date, and before the service was completed by the Dodge Dealership, the customer filed a lawsuit in the *** County General District Court alleging that Freedom Ford breached its warranty to her The customer filed the lawsuit herself, without counsel Freedom Ford filed a request that the warranty be produced to the Court, at which time the customer obtained an attorney, saw that the warranty was not by Freedom Ford, and the lawsuit was withdrawn The vehicle has been on Freedom Ford's lot awaiting pickup by the customer since August 23, She was telephoned that day and every day thereafter until August 29, 2016, to be informed that the vehicle was ready for her to pick up Each telephone call went unanswered until August 29, 2016, when an unidentified female voice answered and instructed that she was not to be called anymore A letter was subsequently sent to the customer's attorney advising that the vehicle was ready to be picked up Despite the repeated notifications that the car is ready to be picked up by the customer, she has to this date refused to do so.The customer was not without a vehicle during this period In fact, a loaner vehicle was offered to her by the salesman but the customer's father stated that they had a spare truck that she could drive.Freedom Ford did not warrant this vehicle's condition, but has made every attempt under the "Ford Protect" Plan to address and satisfy the customer's complaints.Sincerely,*** ** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Ford’s response is mostly unreadable. The delay in approval is due to Ford (***)
failing to respond to my email messages.
Ford sent an estimate on 2/4/via email at 11:24am. I responded less than an hour later with a
letter (attached). Many of Ford’s parts
are marked up over 50-100% and were not reasonably priced. When I didn’t receive a response I phoned
Ford. This was the reason for the delay
in getting parts. The reason I was a no
show was because we had a huge winter storm that dumped over inches of snow
and I could not get there, over an hour and a half away and could not be
without a vehicle at the time as well.
I first took our Ford Escape Hybrid
to Ford when it was stalling while driving January 14, 2015, invoice 179025. We
had to have it towed to the Ford dealership in ***/*** *** We find out that there is a TSB bulletin on
it: “Code hybrid
battery powered cutoff circuit wiring harness in back TSB bulletin” and it was going to cost $to
repair. Apparently, this has been a
recall item in other Fords and this seems to be a common problem. This was a recall item yet Freedom
Ford declined to pay for or repair it, failed to give me a rental car and kept
the car for weeks claiming they could not figure out what was wrong with
it.
When I received the car back, the
radio station program button # would not work unless you pushed down hard on
it, as if someone had jammed it. The rear
right door sensor was not working, the passenger airbag light said it was off
for no reason as it’s not controllable and the alarm would go off for no
reason
For this repair and the most recent
one, Ford’s Tech’s would fail to return phonecalls to make an appointment or
fail to remember what it was I had called about. In fact, one of their technician’s were let
go because he seemed clueless any time I called or went in there.
After taking it back to Ford for the
most recent repair of the CV Axle, tire sensors and multifunction switch around
2/3/2016, I received the car back during freezing cold weather and storms. Due to this, I did not roll the window down
for several weeks. When I did roll the
window down, it squealed and scratched the glass. This did not happen UNTIL AFTER I RECEIVED IT
BACK FROM FORD. Second, my rear right
tire has been slowly leaking ever since I got it backThis happened after Ford
replaced two rear tires for me.
Regards,
*** ***

It's stated that week repair that now they are having different issues other than intended repair in that weeks over have of time was waiting on approval and them finding parts cheaper not wanting to use oem partsNo tape coverage they are written over on after days in response to no contact we have tried also we set appointment and was a no show month or so backall her concerns are not related to intended repair and are not a result in our issue at the dealershipbut would be glad to give them a estimate to fix.-- THANKS ,*** ***

in regards to ***we did look at his truck and gave a estimate to fix his concern but we where informed it should be warranty but customer has no warranty on part that is leaking at this time what was replaced last time is not parts of or hooked to cover the oil leak estimate is not
he has some other issues included in the estimate as far as the coolant leak offered to diag for him and see if anything we installed would be the cause which he has a year warranty if not we would work with him on pricebut I guess that wasn't what he was wanting to hear because of the attitude I received and the phone hang up*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
in response to Freedom Ford's answer....when the service manager called me back that day he clearly stated that they would not honor the warranty because there was no way their mechanics could have made a mistake I only hung up on the phone on him because he became rude and belligerent towards me with comments such as "if it were my truck and saw it was low on oil I would have brought it back then and not waited months" It doesn't matter if I took it back mins, months or year months and days, I was given a two year warranty on parts and workmanship The truck never leaked oil before the work and now it immediately started leaking from an area of the engine near major work being done.I have since talked to a head diesel mechanic at *** *** and he stated that it is very possible to cause the high pressure oil pump to leak with work done to the oil cooler because the oil pump feeds the oil cooler, plus the turbo that they removed is also connected to the high pressure oil pump These two parts are just inches apart and parts that were removed were directly over the oil pump $is the quote they gave me for the oil pump, this $quote is the first I have heard of They also looked at a potential coolant leak but couldn't find any reason why the truck would be 1/gallons low on coolant, they stated the truck had a service bulletin that said not to fill coolant level to fill lines Since they couldn't find any leaks no repairs where mentioned The other complaint was it was pulling codes pwhich is low ERG flow, they same code it was reading when I brought it up there for the work the first time They said it was probably a bad sensor instead of checking it and only guessed at the conclusion, sensor wasn't removed This sensor was bought on may of one week prior to their work and only cost so I still don't know where the other in cost comes from.Since getting the truck back from Freedom ford the truck is now pulling code pwhich is glow plug module which is a part they fixed This code was not present when taken to the shop.It is still my firm belief that this oil leak was caused by careless workmanship from their mechanics....the oil leak needs to be fixed, the glow plug module needs to be looked at again, I will replace the ERG valve myself as that is easy mechanics, and the system needs to be checked for where did the anitfreeze go Since I put the last amount of anitfreeze in the engine It has not dropped in level...this leads me to speculate that they short filled the truck after they flushed the system.thanks*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was in shock from their response and I am not even sure exactly what I said in my responseBut it is an out and out lie, all of itOn June 9th I went in the service rep went out to take the truck around to the mechanic I went to the bathroom and when I came out the service rep was looking for me, and I wasn't in there just a minute, he said the mechanic wasn't checking the truck because there was no need that sensor was working fineI told him that it kicked on every week sometimes twice a week and he went and told the mechanic, mechanics response was well maybe that sensor was bad to begin withI said a bad sensor that worked for and half years, I don't think soService rep said there is nothing I can do, he said drive it, its fineAnd I do not have an oil cooler busted, I have air cooler, intercooler busted, this is part of the exhaust systemThis cooler busted from the build up of soot and the soot is coming through where the cooler is busted. Claim against Freedom Ford Lincoln Mercury, Inc.I took my truck to another place of business and had them put it on the computer to see exactly what codes come upThe codes that came up was a code for a brake switch, and another code that was undefined and I had to look up possible causes for that code on the Ford site, and they were the oxygen sensor, the busted air cooler, and something to do with the memoryIt wasn't exactly spoken in those terms but that is what they meantThere was no code what so ever for any thermostatIf they had checked my truck in June when I made the appointment and took it in, this would not have happened to my vehicleThe mechanic refused to look at said there was nothing wrong with that sensor, even after I made the service rep go back and tell him that the old sensor kicked on every week and sometimes twice a weekThe service rep came back with the same response, the mechanic said it wasn't suppose to kick on all the time there is nothing wrong with it drive it, its fineI was sick enough over this messand now even sicker since I had it put on another computer and found out that I was just lied to. I contacted Freedom Ford service rep to get the exact part number for the sensor so I could go ahead and order the parts, I need to get my truck running againI informed the service rep that I had taken the truck and had it checked by someone else and told him what had came upI also told him that I had left a message for the service manager to call me and he had still not returned my callI ask to inform the service manager of the problem and ask him to give me a call, that was May 9th, and he still hasn't tried to contact meEven after I fix these problems there is no way of knowing exactly how much damage has been done to engineI talked to a mechanic and he said I could fix it and the engine could still blow up, it may run miles or it may not have hurt it, no way to tell until it blows up, and this would be the cause ofthat problem.I paid way to much money for this vehicle to only get miles out of itThis engine should easily be good for milesI have owned Ford vehicles most of life and have never encountered problems like these

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
That is a lie I was at Freedom Ford for less than minutes on June 9th, service rep took my truck to the back and brought it right back out the mechanic never touched it

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Freedom Ford of Wise has preformed the work and which solved my complaint. I will consider this complaint resolved.
Regards,
[redacted]

Good afternoonid#[redacted] a response toFreedom ford did recall 11s21 per recall informed customer of other repairs that was not on recall to complete properly attached is letter from ford motor co recall has been out since 2011 phone numbers for them to call are in owner letter that is...

attached [redacted]

Subject: [redacted]case # [redacted]• repairs where made for the issues stated with no problem • customer emailed about the window sounds then called into service manager she was informed that didn't see any reason that this was our fault when we where not working on that door area but did give her...

advise about what could be going on with out see vehicle lot of snow in area could be road grim or salt around weatherstrip area to clean and spray a silicone on weatherstrip if didn't work call back and we would bring it in and look at it • also in her letter about break in no signs of anything or anyone trying to break in no other reports.• at this point we have not seen vehicle back to asset the issue she is having • our dealership is not responsible for he cost to repair--  [redacted]