Mills Fleet Farm, Inc.

Hi, I placed my order on 4/18/2019 at 3:30ish pm - I went in that night around 8:10pm to see if my order was ready. I did not receive an email as it was my first time ordering from you guys. So I thought since I was on that side of town I would stop in and see if it was ready. When I walked up to the customer service counter an older lady with blondish hair approached me and I told her "I'm not sure my order is ready, but id like to see if it is because I am on this side of town" she looked at me like I was crazy or something and then asked what the item was... I told her the gas fire pit and before I even finished my sentence she said "nope its not ready" and I asked her if she needed my order number to check and she just said "no I know its not ready" so I left. Looking at my email this morning I got a confirmation email stating it indeed was ready for pick up at 7:14pm... I'm writing in because I felt the customer service was very rude and inappropriate and she couldn't take 5 seconds out of her day to check my order status. Now instead of getting it last night when I was already at the store i'll have to make a separate visit again. Just disappointment in my experience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me pending the cancellation of my credit card late fees and receiving the gift card as part of the settlement
Regards,
*** ***

RE: Revdex.com ID # ***
Dear Mr***:
We received your complaint from the Revdex.com of Wisconsin regarding an issue with your Mills Fleet Farm
credit card
On Monday, October 6, 2014, at 11:a.myou submitted a complaint to our customer service
centerThis email was forwarded to our Regional
Manager *** ***'s office
On Monday, October 6, 2014, you visited our Oakdale, MN, store and spoke with Front End
Operations Supervisor *** regarding your Mills Fleet Farm credit card transaction that occurred at
12:p.mon Sunday, August 24, At this time, *** completed the paperwork to remove the
late fee ($12.00) from your Mills Fleet Farm credit card and gave you $in cash to cover the
$charge on your Mills Fleet Farm credit card
On Monday, October 6, 2014, after you worked with *** at the Oakdale, MN, store, you spoke with
Mills Fleet Farm's Regional Manager *** *** about your Mills Fleet Farm credit card issue***
assured you that the $12,late/service fee would be removed from your Mills Fleet Farm credit card
account and that you would receive a letter from the credit card company in approximately 7-days
showing the $service fee has been waivedDuring your conversation, *** also stated that he
will send you a $Mills Fleet Farm Gift CardDuring your conversation, you indicated that you
love Mills Fleet Farm and we are surely glad to hear thatAt that time, you were happy with the
resolution of your Mills Fleet Farm credit card issueOn Tuesday, October 7, 2014, *** mailed to you
a letter outlining the conversation you had with him and that your credit card issue was resolved
On Monday, October 6, 2014, at 1:p.m., you filed a complaint with the Revdex.com of Wisconsin stating
that you want a resolution to your Mills Fleet Farm credit card error
Based on the above timeline of events and actions, it is our understanding that your Mills Fleet Farm
credit card issue has been resolvedIf you have additional questions or concerns, please contact me
so we can discuss
Sincerely,
MILLS FLEET FARM

Per our telephone conversation, we will take the interest accrued on your credit
card (for the four purchases you have made on the card) and apply it to a 12-
month financing special. You will be responsible to payoff the balance prior to
the end of the 12-month period from the date of your first...

purchase on the credit
card (April 26, 2014).
Sincerely,

Dear Ms. [redacted]:We hope you received the email we had sent on September 30, 2014. We would like to talk with you regarding your experience with the boots at our Brooklyn Park, MN store.When a customer of ours has a negative experience at our store we like to talk with our customer to obtain...

additional details of the shopping experience as well as names of our team member(s) so that we can perform a thorough investigation and retrain our team member(s) in customer service and the handling of situations such as yours.We need your help and would like to contact you via telephone, at a time convenient for you, to follow up regarding your experience. Please provide us with a phone number and the best time to reach you. Our Director of Operations will contact you for additional details of your experience.Thank you,

Review: I had my 2007 Dodge Nitro in for a free tire rotation and balance; because I bought the tires at Mills Fleet Farm 03/06/13. I had the tire rotation and balance performed around November 2015. On the way back from Milwaukee during the holidays to visit family on Dec. 28 and Dec.29 during a snowstorm, I had numerous problems with the vehicle not knowing what the problem was. I didn't know if it was suspension, flat tire, or snow build-up. On I-94 westbound back to Hudson around highway 63 Baldwin exit, the car started to shudder. We pulled off the road to check what was wrong and couldn't find anything. We made it home driving very slowly concerned what the shudder was. When I got home I dropped the car off at [redacted]'s Standard station 1313 Coulee Road Hudson, Wisc. because it was close to home, I did not want to drive it anymore, and I didn't know what was wrong with the car, and I trust their work. I found out due to Mills Fleet Farm negligence all four tires had loose lug nuts; two lug nuts popped off passenger side rear tire and almost came off, and at least two tires mounted on 03/06/13 were mounted on corroded rims causing rim leaks. The repair bill at [redacted]'s Standard came to $137.15 for 2 lug nuts,2 studs, two tires with rim leaks, and labor; and Mills Fleet Farm refuses to pay for their negligence. At the time I didn't know it was because of Fleet Farms poor workmanship. My family could have been killed, my wife, and two grandchildren. All I want is to be reimbursed $137.15, only by the grace of God that rear tire didn't fall off during a snowstorm. Fleet Farm said I should have called them, but I didn't know they were trying to kill me with their poor workmanship.Desired Settlement: Refund of $137.15 due to negligence

Business

Response:

We are in receipt of the customer's complaint. The customer’s issue occurred over 40 days after his visit to our Hudson location for tire work, and we are unaware of the mileage driven as the provided invoice from [redacted]'s Standard does not state this. We apologize for the customer’s concern; however, they are likely issues beyond the control of any repair facility. In regards to the wheels coming loose, the proper torque procedure using a calibrated torque wrench was completed as required. One well known factor that can cause this situation is the correlation between temperature, aluminum wheels, and steel wheel studs/lug nuts. These metals expand and contract at different rates when temperature changes are involved, such as between the shop and the outside.In regards to the concern of corrosion on the rims causing an air leak, this too is a common concern with aluminum wheels. When the tires were originally mounted in 2013, any corrosion would have been cleaned. Over time the corrosion will return. To clean this, the tires must be removed from the wheel. The tire rotation and balance that was completed does not require this step, and our Auto Center was unaware of any leak concerns at the time of service.As our customers and their satisfaction are important to us, as a one-time exception we will offer to reimburse the customer for his expense. We do ask that in the future we are given the opportunity to directly address any concerns at our own facility.We have communicated with the customer to discuss the situation and he has agreed with the resolution of his claim. We are mailing him the above information and reimbursement to the customer.

Review: These people bent the rim on my car when I went to get new tires. This is the second time I have experienced this at this service center when buying tires. The first time they ultimately admitted blame ( after I literally screamed at them) this time they were just smug,even smiling. This place is aweful.

Business

Response:

We are in receipt of your letter dated November 30, 2015. Prior to that, we were alsoinformed by this customer via a Facebook post.We have responded to this customer. Even though his vehicle did come into our Auto ServiceCenter with prior damage to the rim, which we did note on his work order, we will replace therim he references at no charge. We are doing this as a goodwill gesture as we did notdamage his rim. We have ordered the rim and once we receive it we will contact thecustomer to arrange installation of the rim.Sincerely,Mills Fleet Farm Director of Operations###-###-####KF/

Consumer

Response:

I got a pair of gloves from here that were to large, but I opened the packaging. I called to see if I was able to return them, when I called the phone rang once then I was talking to a real person on the other end. No automated voice answer. I really appreciated this about Fleet Farm, then when I went in I received help finding the product I was trying to exchange. It was an easy and hassle free process. It was a great experience for my first time at Fleet Farm

Review: I recently opened a Mills Fleet Farm Credit Card at the Oakdale, MN store. On the same day I made a purchase using this card and also gave the cashier a Mills $10 coupon that my wife gave me. The incompetent cashier took FOREVER to figure out the coupon. I than get a credit card bill CHARGING me $10 instead of crediting the $10. I've spent over 10 hours trying to resolve this error via phone, missing work, driving 45 minutes to the store, calling corporate office. NOT A SINGLE MILLS FEET FARM EMPLOYEE IS COMPETENT TO RESOLVE THIS $10 ERROR!!!!!!!!!!!!!! I am now being charged a late fee of $22 over this $10 error. I've called the credit card company and they state that only the Fleet Farm store can resolve this. I have a PERFECT credit history. Please help me!Desired Settlement: I want the $22 (late charge included) DEDUCTED from my credit card now. I want the late charge removed and any effect on my credit history restored. I have spent over 10 hours trying to resolve this including missed unpaid hours from work. I want a MINIMUM gift card of $25 for the ridiculous amount of my time wasted due to the incompetence of the Mills Fleet Farm staff. Our family has been loyal customers for years. Please fix this now.

Business

Response:

RE: Revdex.com ID # [redacted]

Dear Mr. [redacted]:

We received your complaint from the Revdex.com of Wisconsin regarding an issue with your Mills Fleet Farm

credit card.

On Monday, October 6, 2014, at 11:26 a.m. you submitted a complaint to our customer service

center. This email was forwarded to our Regional Manager [redacted]'s office.

On Monday, October 6, 2014, you visited our Oakdale, MN, store and spoke with Front End

Operations Supervisor [redacted] regarding your Mills Fleet Farm credit card transaction that occurred at

12:02 p.m. on Sunday, August 24, 2014. At this time, [redacted] completed the paperwork to remove the

late fee ($12.00) from your Mills Fleet Farm credit card and gave you $10.00 in cash to cover the

$10.00 charge on your Mills Fleet Farm credit card.

On Monday, October 6, 2014, after you worked with [redacted] at the Oakdale, MN, store, you spoke with

Mills Fleet Farm's Regional Manager [redacted] about your Mills Fleet Farm credit card issue. [redacted]

assured you that the $12,00 late/service fee would be removed from your Mills Fleet Farm credit card

account and that you would receive a letter from the credit card company in approximately 7-10 days

showing the $12.00 service fee has been waived. During your conversation, [redacted] also stated that he

will send you a $10.00 Mills Fleet Farm Gift Card. During your conversation, you indicated that you

love Mills Fleet Farm and we are surely glad to hear that. At that time, you were happy with the

resolution of your Mills Fleet Farm credit card issue. On Tuesday, October 7, 2014, [redacted] mailed to you

a letter outlining the conversation you had with him and that your credit card issue was resolved.

On Monday, October 6, 2014, at 1:29 p.m., you filed a complaint with the Revdex.com of Wisconsin stating

that you want a resolution to your Mills Fleet Farm credit card error.

Based on the above timeline of events and actions, it is our understanding that your Mills Fleet Farm

credit card issue has been resolved. If you have additional questions or concerns, please contact me

so we can discuss.

Sincerely,

MILLS FLEET FARM

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me pending the cancellation of my credit card late fees and receiving the gift card as part of the settlement.

Regards,

Review: I was recently at the Brooklyn Park MN, Location and very unhappy. I visited the location on 9/28/14 around 5:45 the issue happened. I was picking out a pair of lacrosse hunting rain boots for my brother for his birthday and were going to buy them. Those boots and many others that were the same were in the spot showing for 49.99 on clearance. I went to the cashier [redacted] very nice girl rang it up showing 109.99 I wanted to to talk to someone about the matter she was nice of enough to get someone. A guy came up very very rude and was a major jerk explaining very rudley to me no your wrong and I have never been treated that bad in my life by a store person. Then I was not happy where I was getting with him so I asked if there was someone else I could please talk to and she said yes the pricing lady and she was very snooty didn't really want to go and look due to close to closing time she said oh I'll just call if I find something out I thought the way she treated me and said it was very rude. then I talked to the Manager and she was even rude no help at all. I am very upset that they did not honor the price they were many pairs in the same spot and I have been looking at them for weeks and finally chose to get a pair and they this happened.Desired Settlement: Something to be done about the matter.

Business

Response:

Dear Ms. [redacted]:We hope you received the email we had sent on September 30, 2014. We would like to talk with you regarding your experience with the boots at our Brooklyn Park, MN store.When a customer of ours has a negative experience at our store we like to talk with our customer to obtain additional details of the shopping experience as well as names of our team member(s) so that we can perform a thorough investigation and retrain our team member(s) in customer service and the handling of situations such as yours.We need your help and would like to contact you via telephone, at a time convenient for you, to follow up regarding your experience. Please provide us with a phone number and the best time to reach you. Our Director of Operations will contact you for additional details of your experience.Thank you,

Review: I applied for a Mills Fleet Farm credit card. The advertisement offered zero percent interest on purchases in the first 12 months. I made one purchase in April and three more purchases in May. When I received my billing statement, I noticed I was being charged 29.99% interest on all of my purchases. I immediately called Fleet Farm but they told me I had to call the credit card. I called the credit card and after being on hold for over 25 minutes, I finally spoke to two different people. Ultimately, I was told to contact Fleet Farm and that Fleet Farm had to call the Client Services number(they provided). I went to Fleet Farm and spoke with [redacted], a manager and gave her the Client Services number. She made copies of my information and said she would look into it and call me. She did not call me at that time(that was June 22, 2014). I received my July statement and I was still being charged the same interest. I went to Fleet Farm-Eric took copies of my paperwork and said he would give it to [redacted]. August billing-same thing. I even wrote to the credit card company in July and they said I had to go to Fleet Farm. Went to Fleet, talked to [redacted] twice in August. She told me I was at the top of her "to do" list and that she was waiting for Corporate to get back to her. Today is September 10, nearly 3 months later and as of my August statement I've had over $60 in interest charged to my account. I could have used a different card with much less interest but chose to apply for their card because of the zero percent.Desired Settlement: I want the interest that's been charged to my account to be credited immediately and zero percent interest applied to the balance on the card like they advertised. I have not made any new purchases nor do I intent to make any further purchases with this card. For my inconvenience, I would like a Fleet Farm gas card to cover the expense of me driving to Fleet Farm to discuss this in person on five separate occasions. I would appreciate an apology from Fleet Farm management.

Business

Response:

Per our telephone conversation, we will take the interest accrued on your credit

card (for the four purchases you have made on the card) and apply it to a 12-

month financing special. You will be responsible to payoff the balance prior to

the end of the 12-month period from the date of your first purchase on the credit

card (April 26, 2014).

Sincerely,

Review: Bought 4 new Cooper tires for my truck. The code on the Fleet Farm receipt[redacted]. I bought them on 7/01/13 06:04 pm Acct. no. 5774. With in 2 weeks of using these tires all four have more then one deep indentations on them. One of the tires has 5 on it. These are E-Rated. Which means they are for heavy duty use. You exepect some wear like this after maybe 2 or so years of use. Not after 2 weeks. Went back to Fleet Farm on 7/28/13. I talked someone in the automotive Garage dept. They told me this was normal. That the tires were probably stronger because of it. Talked to the head of the atomotive dept. He sent me to find a store manager.Before I found him there was another man from the auto garage who went out with me and looked at the tires. He shook his head and thought it did'nt seem right. Took me into the shop look something up in a book. Told me they would probably be fine and there was nothing they would do for me. When I ask them to give me something in writing to state they would stand behind this statement they refused. Told me if I wanted I should contact Cooper tires. I've change and bought alot of tires in my time. I know this is not normal wear. $713.79 is alot of money for tires that are aready going bad. Not to mention I pull a 30 foot 5th wheel camper with this truck. I would be out alot more if these tires blow while I'm pulling this camper and my boat down an interstate. Not to mention the injurys or even deaths that could accure.Desired Settlement: I would like them to stand behind the products they sell. I would like replacement or refund.

Business

Response:

I am in receipt of your letter dated July 30, 2013, regarding 10 #[redacted] for [redacted]

[redacted].

Mr. [redacted] stated he was not satisfied with the 4 Cooper tires he purchased from our

Plymouth auto center on July 1, 2013. I contacted Mr. [redacted] on Thursday, August 1,

2013, to further discuss his situation. There was not a product defect with the tires;

however, as a customer satisfaction, we are going to replace all 4 tires with new ones

and will provide free mounting and balancing on those tires. Mr. [redacted] was satisfied

with this resolution.

If I can be of any further assistance, please let me know.

Sincerely,

MILLS FLEET FARM

Regional Manager

cc: Director of Operations

Plymouth Store

Review: I purchased a lawn lounge chair on 5/31/14; used the chair very little; stored it inside last fall (travel a lot for work so pretty sure it was around Labor Day - early September).Traveled a lot this spring, late arrival of summer here by the lake so took the chair out for the 4th of July - all of the webbing literally fell apart into pieces - not just in the seat, but the back, feet rest etc. I need to add, I am not that heavy (142 pounds) so will assume that the chair should be designed to handle that way.I had the receipt and went to Mills Fleet Farm in Manitowoc to return the chair; first response, the chair was purchased over a year ago - by 5 weeks?? I objected, so got the I'll call the manager - took him over 5 minutes to show up.Same response with the additional, the chair has been in the weather - my response, well yes, it is an outdoor chaise lounge, meant to be outside, I didn't buy it to put in my living room. Again, I objected that I had barely used the chair and for $36.74 I expected more than a season of use - again, too bad soo sad. I asked for the store manager (this gentleman was an assistant mgr). He provided the contact information for a regional manager somewhere.The chair was in such tatters I left it at the service counter as it was literally falling apart when touched. Thus, the reason for reporting this to the Revdex.com - it is not a matter of the $$, I have know reason to lie about it's use, it was really crappy service for a piece of lawn furniture that shouldn't be in the elements??There was nothing on the cash register receipt indicating that the return policy on lawn furniture was only 12 months and that is wasn't suppose to be left outside.Desired Settlement: I would like a refund of $36.74 - I have no desire to purchase anything from them to have to deal with their refund policy so replacement or gift card please.

Business

Response:

We are in receipt of your letter dated July 8, 2015. Mills Fleet Farm received your letter onJuly 10, 2015.On Monday, July 13, 2015, I contacted Ms. [redacted] regarding the refund she requested onJuly 3, 2015, for the lawn lounge chair she purchased on May 31 , 2014.I apologized to her for the inconvenience and told her we would grant her a one-timeexception for a cash refund. I instructed her to bring her receipt for the lawn chair, along witha copy of the email (please see attachment) I sent to her following our conversation, to theManitowoc Mills Fleet Farm service desk and ask for a member of management to obtain herrefund. I have also attached a photo of the chair.Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

We have been bringing in our vehicle for regular oil changes at the Alexandria, MN facility. This time we had new tires put on along with the oil change. After waiting multiple hours we checked to see why it was past the time we were told it would take. We were told that it was because they were trying to locate a part to fix a "stripped oil plug". They had found the vehicle this way and it would need to be replaced. We brought to Fleet Farms attention the fact that they were the ones who had been changing the oil so it was caused by Fleet Farm. They denied having any involvement and said they had told us about the issue the last time. Although we don't believe this occurred it still does not explain how our oil pan plug was stripped. We brought it to another shop where they replaced the plug for about $70. They commented on it being the worst they had ever seen and that someone would have had to use a pneumatic tool to do this much damage.

Fantastic! Products are set at great prices and orders arrive in a timely fashion.

WORST COMPANY EVER- I was charged $42.94 with shipping for a wheel. It did not fit my needs, so I returned it. I had to pay $18.99 for return shipping (no option for a pre-paid return label), and then I only received a return credit of $34.99 to compensate them for the original cost of shipping. I would NEVER order from this company and highly recommend you stay away from them. You can likely find whatever it is that they are selling on amazon or ebay and not get robbed for shipping. HORRIBLE COMPANY AND HORRIBLE CUSTOMER SERVICE.

MILLS FLEETFARM- GERMANTOWN WI STORE- WENT TO RETURN A DEFECTIVE BATTERY THAT INTERNALLY SHORTED OUT WHICH RESULTED IN MELTING THE NEGATIVE BATTERY POST. BOUGHT THIS BATTERY LESS THAN A YEAR AGO. AUTOMOTIVE DEPARTMENT SAID THE BATTERY WAS FROM 2010 FROM A STICKER ON THE SIDE. LOOKING AT THE CASING MOLD MARK THE DATE CODE IS 10/14 WHICH IS NOVEMBER 2014. THE ASSEMBLY OF THIS BATTERY WOULD HAVE BEEN LATE 2014 OR 2015....AND MAYBE AVAILABLE IN THE STORE EARLY 2015. I WILL NEVER BUY FROM A STORE THAT LIES ABOUT ITS PRODUCT TO AVOID A WARRANTY ISSUE. I WILL MAKE SURE THAT THIS MADE KNOWN TO ALL OF MY CUSTOMERS.

Do not, I repeat Do Not order from this company they had an excellent price for a dollhouse for my daughter for Christmas. I ordered it along with items from other companies. I called looking for my item I was told that it had already been shipped out and that I should go out and look for it and see if my neighbors took it. Call#2 they were doing an investigation. Call#3 with an asst.supervisor-told to call ups.2 months later still nothing.