Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
We have researched and investigated Ms*** ***'s claimsWe have determined that indeed we did miss some steps in meeting and exceeding Ms***'s guest experience with our company, and addressing her concernsOur General Sales Manager, Brady ***, spoke to Ms*** yesterdayWe have
taken responsibility and apologized for not addressing her concerns promptly, and to her satisfactionWe have ordered Ms*** a second key and key fobWhen this arrives, we will be coordinating a time to pick up her vehicle from her place of business, and bring it into our shop for programmingWe have also ordered new tires for Ms***'s vehicle, to replace of the tires that were on her vehicle when she purchased it from us. These were within manufacturer specifications, however they were not "new" as Ms*** believed them to beWe will be installing these new tires at the same service visit as the fob programmingWe will deliver her vehicle back to her place of business when both of these services have been completed. In the matter of ‘advertising’, our used vehicle posts clearly state "please contact dealer to verify price, options, and other vehicle details"We have, and had, no intention of any deception or representation at any timeOur desire is to make this right for Ms*** and bring this matter to her full satisfaction and resolution
Initial Business Response /* (1000, 6, 2016/02/01) */
On the same day that we received this Revdex.com complaint, we also received the attached letter from Mr. [redacted]. We were (and are) extremely concerned, and reviewed all the documentation for his purchase along with the Revdex.com complaint and the letter he...
sent us. We believe, after reviewing the documentation, that Mr. [redacted] was not charged incorrectly or that anything was misrepresented in deal or paperwork. We believe because of our Sales Manager's (Kyle [redacted]) apparent lack of communciation and patience in explaining the numbers and paperwork, that Mr. [redacted] is rightfully upset. Both Brady [redacted] (General Sales Manager) and myself called Mr. [redacted] on Friday 29 January 2016. We spoke to him about our concern and his concerns. We agreed that it would be best for him to come in and meet with us face to face to discuss our concerns, his concerns, snd go over his paperwork together. The earliest Mr. [redacted] can meet with us is at 1 PM on Wednesday 10 February 2016. We will have a follow up report on this complaint after that meeting with Mr. [redacted]. Mr. [redacted] left me a message over the weekend, and I called him back this morning. He said he was not interested in having Kyle [redacted] at our meeting on the 10th. I said I understood, and that Kyle was no longer with our Company.
Initial Consumer Rebuttal /* (3000, 9, 2016/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I made a deal with the New Car Sales Manager, Kyle [redacted]. We shook hands on the deal. The deal was for a cash discount of $2700 from the MSRP (Manufacturer's Suggested Retail Price) of the 2015 Ford Escape. Kyle [redacted] (and thus Mills Ford) changed this deal without telling me. Also, my salesperson and Mr. [redacted] had both promised to notify me if the price of the car (and thus the deal) had changed. This was not done.
Mr. [redacted] freely admitted I had been given 2 different prices on the same car. His attitude was "so what?". I expect that when a deal is made, that the deal is kept. That is what.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
We have researched and investigated Ms*** ***'s claimsWe have determined that indeed we did miss some steps in meeting and exceeding Ms***'s guest experience with our company, and addressing her concernsOur General Sales Manager, Brady ***, spoke to Ms*** yesterdayWe have
taken responsibility and apologized for not addressing her concerns promptly, and to her satisfactionWe have ordered Ms*** a second key and key fobWhen this arrives, we will be coordinating a time to pick up her vehicle from her place of business, and bring it into our shop for programmingWe have also ordered new tires for Ms***'s vehicle, to replace of the tires that were on her vehicle when she purchased it from us. These were within manufacturer specifications, however they were not "new" as Ms*** believed them to beWe will be installing these new tires at the same service visit as the fob programmingWe will deliver her vehicle back to her place of business when both of these services have been completed. In the matter of ‘advertising’, our used vehicle posts clearly state "please contact dealer to verify price, options, and other vehicle details"We have, and had, no intention of any deception or representation at any timeOur desire is to make this right for Ms*** and bring this matter to her full satisfaction and resolution
Initial Business Response /* (1000, 6, 2016/02/01) */
On the same day that we received this Revdex.com complaint, we also received the attached letter from Mr. [redacted]. We were (and are) extremely concerned, and reviewed all the documentation for his purchase along with the Revdex.com complaint and the letter he...
sent us. We believe, after reviewing the documentation, that Mr. [redacted] was not charged incorrectly or that anything was misrepresented in deal or paperwork. We believe because of our Sales Manager's (Kyle [redacted]) apparent lack of communciation and patience in explaining the numbers and paperwork, that Mr. [redacted] is rightfully upset. Both Brady [redacted] (General Sales Manager) and myself called Mr. [redacted] on Friday 29 January 2016. We spoke to him about our concern and his concerns. We agreed that it would be best for him to come in and meet with us face to face to discuss our concerns, his concerns, snd go over his paperwork together. The earliest Mr. [redacted] can meet with us is at 1 PM on Wednesday 10 February 2016. We will have a follow up report on this complaint after that meeting with Mr. [redacted]. Mr. [redacted] left me a message over the weekend, and I called him back this morning. He said he was not interested in having Kyle [redacted] at our meeting on the 10th. I said I understood, and that Kyle was no longer with our Company.
Initial Consumer Rebuttal /* (3000, 9, 2016/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I made a deal with the New Car Sales Manager, Kyle [redacted]. We shook hands on the deal. The deal was for a cash discount of $2700 from the MSRP (Manufacturer's Suggested Retail Price) of the 2015 Ford Escape. Kyle [redacted] (and thus Mills Ford) changed this deal without telling me. Also, my salesperson and Mr. [redacted] had both promised to notify me if the price of the car (and thus the deal) had changed. This was not done.
Mr. [redacted] freely admitted I had been given 2 different prices on the same car. His attitude was "so what?". I expect that when a deal is made, that the deal is kept. That is what.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.