Mills Properties

I am a 74 year old senior with back and knee disabilities which have worsened recently. On August 2, 2017, I requested of my apartment management office, Mills Properties, Inc., by certified letter, that my lease be shortened to a month to month lease at my current lease rate as I search elsewhere for an apartment with easier access since the steps on all entrances to my building's unit have exacerbated my back and knee conditions. The certified letter was received by Mills Management two days later on August 4, 2017.

When no response was received, on August 11, 2017, I faxed another copy to Mills Management as well as emailing a copy to both leasing agents at ***. (Mills Properties manages ***.) Ostensibly, Mills Properties does not care to address my request.

However, under the Americans with Disabilities Act (hereinafter "ADA"), my back and knee conditions are considered disabilities and my letter to Mills Management was accompanied by corroborative records of these ongoing conditions. My back problem was first documented in 2008 but another MRI done in 2013 and regular doctor visits show that I still have this problem. My current doctor is fully aware of both my back and knee conditions and can provide further corroboration if needed.

It would be absurd to suggest to Mills Properties to address my situation by means of installing a stair glider on each entrance of my unit's building. Thus, my request of shortening my lease to a month to month lease as I search for an appropriate apartment is certainly a reasonable one and a legally valid reason to shorten my lease in that my disabilities are not transitory or minor but have been and are ongoing.

Since moving in to this apartment community (March 2016) we have had a spider issue. The community's name is The Pavilion located at ***. Repeatedly they have sent pest control out to spray but nothing has helped. This has been a year and a half of horribleness. Our children are even scared to sleep in their room. Today 7/21/17 the pest control worker confirmed that he found a brown recluse spider in our house. I will not continue to live like this.

The debt that is showing for $2,218 is from Dec 31, 2017. At that time I lived in St. Louis in a Gated community, and worked at a gym from 5am to 1pm. I was called at my job by the apartment complex where I lived. They told me that my apartment had been burglarized. Maintenance was there doing a temporary fix to my door which had been kicked in. During that time the gates to the complex and the cameras were not functioning. The manager to the property explained to me that they could not provide the police with any video footage due to this issue. My two kids and I were scared to stay in the apartment until they had fixed the door. The door remained damaged for one week while we stayed at a family friend’s house.
Upon returning a week later, I had requested to change apartments within the same complex to insure the safety of my children and I. I was told that my apartment was still livable and that I could not transfer unless I renewed my lease. Since my lease was up in three months, I chose not to do so. I again inquired as to why the door to my apartment has not been properly fixed yet, as the burglary happened over a week ago. I was told that they would get to it. It was not at the top of their list at that time. I called the office to speak to someone else about the situation. I explained that my renters insurance, which was a mandatory part of the rental contract, would pay for the door. I had called to make sure that the paperwork had been completed for a door repair with maintenance. The gentleman I spoke with said that they were waiting on my insurance check.
I was given the run around on a door that was damaged during a burglary that happened while I was at work. I could not get any corporation whatsoever. After a while of staying at the apartment with a door that was damaged so much that I could see in the hallway, I decided to move.
I gave notice to the office that because I felt unsafe and the fact that my door was never repaired even though I had renters insurance, I was going to move. I packed, cleaned up, and took pictures and a video of my apartment before I turned my keys in. I did this because I was given such a hard time over a burglary that I had no control. I asked for someone to come do a walk-thru with me to finalize my move. I was given a nasty attitude and told that they would do it in the next 3 days. I requested a call so that I could be present. I never received a call to do the inspection. Weeks later I received a letter in the mail stating that I owed money for breaking my lease and for damage to my apartment including it not being cleaned. I returned to the complex with my pictures and video showing the state I left the apartment in. They refused to look at them. Telling me that if I disagreed with their findings that I could take them to court.
Since 2012 the account was sent to collections where I have tried multiple times to settle for the proper amount, not the inflated falsified amount they claimed I owe. I have offered to give them $1100 and even send them the evidence that I have. The complex over the years has been through a change in management which I have spoken to also. I have been told that what’s in the files are all they can go on, and they refer me to the collection agency that has my debt. This whole situation has been a nightmare.

The townhouse we rented was filthy upon getting the keys. I highly doubt anyone viewed the unit from the maintenance staff or the leasing office or so I thought. It now is clear they have 0 standards. I found 2 bugs in our townhouse the first few days. I called them to spray. They wait 4 days and do it. Again, I see more bugs. I email, they wait 3 days and spray this time setting glue traps too. Disgusting. I have not heard from anyone to tell me the issue. I have to call because again, I saw 4 more bugs after the 2nd spray. They assure they will come again. I wait 3 days. I talk to the 4 day in manager who tells me she will "personally " take care of it and call me We'd. No call. I've reached out to the District Manager, no call back. I am disgusted that this company has yet to deal with this. I am going to move and not give notice if it's not resolved ASAP. I have photos and emails. I am also contacting the Fair Housing Council, & the health department. Just awful at the response and respect leave. If they wouldn't live thia way why are they expecting us to? Refer the manager to my move in list as it details the exact condition of everything.

I am a tenant at Cityside Apts since March 18, 2016. Upon move in I was promised a remodeled unit with a north/south facing orientation, as soon as one became available. As that never progressed or became an option moving forward through 2 different managers, we are now waiting on a 3rd to be placed in charge of the facility. My leased terminated on March 12, 2017 renewable only with a 10 or 6mo option, and increases based on my options. This info was received less than 30 days prior to rental contract expiration along with the reminder of a 60 day notice for move out or penalty per contract. Had this this change in the renewal options been a cause for me to move proper notification would have been an issue in itself. I had a broken foot and renewed against my will due to the medical disadvantage. Maintenance is beyond scabbing. My a/c has not been addressed since brought to their attention June 2016, I have a City and County Mechanical and are well aware of the actions of the work being done here. This does not include electrical and plumbing issues I have brought to them about my unit and building, where leaking in the laundry room has not been resolved. The tenants pay for the water leaking consistently from the washing machine supply hose bibs. The more I express here angers me, so I will stop at these issues, and close with the promise to involve The Citizens Inspection Services to address the ongoing list of possible code violations throughout the property in addition to verifying if the occupancy inspection I paid for was ever conducted on my unit prior to move in. The City of St Louis couldn't find record of it, which doesn't prove it never was done but still the question bears proof. My 30+ yr old HVAC equipment has direct code issues dating to their original standards which would render them legal even today had they been followed. Paying up to $200.00 a month to never cool my residence below 80 degrees during peak summer months is unfair and and negligent on behalf of my tenant rights. Now I must invest additional time to research misrepresented services made by Mills Properties in addition to the monetary lasses that depreciate my quality of life.

I've been staying in one of the Mills Property called Oak Park Apartment I have to call in every week in regards to they let policy because the people in the building is very disgusting with they pets let the dogs poop on the concrete where u walk out the back door and yes the lower level where I stay smells like a petting zoo which is very embarrassing to even invite family over and to top everything off I call to call monthly for them to re light my furnace this is becoming a lot

Per policy online if you cancel within 72 hours your money is refundable. App was never submitted and within 48 hours canceled and it took 3 weeks to mail half the money intially paid up front. Noone can explain why $80 of the $150 paid was not refunded nor does the property manager or corporate office return phone calls.