Jose *** filled out a claim form on January 18, 2018. He was in constant communication with our store supervisor regarding his missing shirtsAfter Mr*** filled out a claim form it was sent along with all of the supervisor's notes to the corporate office for reviewUpon
receiving the form, the Supervisor was instructed to ask Mr*** for a copy of the receipt of purchase for his shirtsCompany policy for all claims is that we require an original receipt any time the claim amount is over $50. Mr*** is asking for $per shirt for shirtsMr*** said he does not have the receipt available and is still insisting on the $per shirt. There has been a delay because the next step is taking the claim to *** ***'s attention who has not been available as he was out of town. We are willing to pay the claim out for $25/ shirt at this time without a receipt for a total of $75. Please advise on what our next step would need to beNormally when we deal directly with the customer we verify the spelling of the name and the address they want the check sent to. Thank you,Jody *** ***Carriage Cleaners
Now that Mr*** has provided the receipts as we had originally requested we can proceed with paying out his claim.We will pay him $37/ea for shirts for a total of $111.00.We will send a check to him at the address he provided.At this point we consider this matter closed.Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Jose ***
We will be looking into the details of this complaint and get back to you as soon as we have additional information. We were not aware of this situation.
Complaint: [redacted]
I am rejecting this response because:The mold location was high up in the attic and was not obstructed. Also, it was due to poor insulation that the mold occurred, which was ranked as "satisfactory" by the Inspector. What is disappointing was how I was treated after I reported this event. The inspector came when the mold company and family friend was here and he actually said " oh there must have been boxes covering the area." I am notifying the Revdex.com purely to help other consumers because I felt the inspector didn't do a very good job and given that he has been in business a long time, would do something to make amends.
Regards,
[redacted]
The above referenced complaint was sent to my attention as I conducted the inspection for [redacted] The original complaint was sent to the franchise corporate offices in Ewing NJ.It is unfortunate that [redacted] has had to deal with some post inspection concerns as outlined in her complaint. The...
inspection however was performed according to NJ Standards of Practice for home inspectors which do require the inspector to perform mold inspections. The inspection process was thorough and complete as can be seen in the inspection report produced for [redacted] The contract for services and report also outline the scope limitations on the inspector and the process, such as obstructions and accessibility. There were several limitations on this particular inspection that were known and identified.While we strive to identify all potential concerns to the buyer it is not always possible.
Jose *** filled out a claim form on January 18, 2018. He was in constant communication with our store supervisor regarding his missing shirtsAfter Mr*** filled out a claim form it was sent along with all of the supervisor's notes to the corporate office for reviewUpon
receiving the form, the Supervisor was instructed to ask Mr*** for a copy of the receipt of purchase for his shirtsCompany policy for all claims is that we require an original receipt any time the claim amount is over $50. Mr*** is asking for $per shirt for shirtsMr*** said he does not have the receipt available and is still insisting on the $per shirt. There has been a delay because the next step is taking the claim to *** ***'s attention who has not been available as he was out of town. We are willing to pay the claim out for $25/ shirt at this time without a receipt for a total of $75. Please advise on what our next step would need to beNormally when we deal directly with the customer we verify the spelling of the name and the address they want the check sent to. Thank you,Jody *** ***Carriage Cleaners
Now that Mr*** has provided the receipts as we had originally requested we can proceed with paying out his claim.We will pay him $37/ea for shirts for a total of $111.00.We will send a check to him at the address he provided.At this point we consider this matter closed.Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Jose ***
We will be looking into the details of this complaint and get back to you as soon as we have additional information. We were not aware of this situation.
Complaint: [redacted]
I am rejecting this response because:The mold location was high up in the attic and was not obstructed. Also, it was due to poor insulation that the mold occurred, which was ranked as "satisfactory" by the Inspector. What is disappointing was how I was treated after I reported this event. The inspector came when the mold company and family friend was here and he actually said " oh there must have been boxes covering the area." I am notifying the Revdex.com purely to help other consumers because I felt the inspector didn't do a very good job and given that he has been in business a long time, would do something to make amends.
Regards,
[redacted]
The above referenced complaint was sent to my attention as I conducted the inspection for [redacted] The original complaint was sent to the franchise corporate offices in Ewing NJ.It is unfortunate that [redacted] has had to deal with some post inspection concerns as outlined in her complaint. The...
inspection however was performed according to NJ Standards of Practice for home inspectors which do require the inspector to perform mold inspections. The inspection process was thorough and complete as can be seen in the inspection report produced for [redacted] The contract for services and report also outline the scope limitations on the inspector and the process, such as obstructions and accessibility. There were several limitations on this particular inspection that were known and identified.While we strive to identify all potential concerns to the buyer it is not always possible.