Mills Window & Door

Initial Business Response / [redacted] (1000, 5, 2015/10/30) */ Contact Name and Title: [redacted] Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @millswindow.com We are very sorry to see this complaintAt Mills Window & Door we strive to complete all work to the customers satisfaction Our contracts state that installation will be completed within 8-weeksMrs [redacted] was looking to rush the order due to her time constraintsWe attempted to work within this time frame, however, due to material and scheduling conflict, we were unable to satisfy that requestWe completed all work within the time frame stated on the contractWe recognize that the delays caused an inconvenience to the property ownerBefore learning of this complaint, The owner was in contact with Mrs [redacted] and agreed to service the exterior of the home by replacing rotted wood as well as capping the two exterior sills at no additional cost

Initial Business Response / [redacted] (1000, 5, 2015/10/30) */ Contact Name and Title: [redacted] Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @millswindow.com We are very sorry to see this complaintAt Mills Window & Door we strive to complete all work to the customers satisfactionOur contracts state that installation will be completed within 8-weeksMrs [redacted] was looking to rush the order due to her time constraintsWe attempted to work within this time frame, however, due to material and scheduling conflict, we were unable to satisfy that requestWe completed all work within the time frame stated on the contractWe recognize that the delays caused an inconvenience to the property ownerBefore learning of this complaint, The owner was in contact with Mrs [redacted] and agreed to service the exterior of the home by replacing rotted wood as well as capping the two exterior sills at no additional cost

Initial Business Response /* (1000, 5, 2015/10/30) */
Contact Name and Title: [redacted] Office Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@millswindow.com
We are very sorry to see this complaint. At Mills Window & Door we strive to complete all work to the customers satisfaction....

Our contracts state that installation will be completed within 8-10 weeks. Mrs. [redacted] was looking to rush the order due to her time constraints. We attempted to work within this time frame, however, due to material and scheduling conflict, we were unable to satisfy that request. We completed all work within the time frame stated on the contract. We recognize that the delays caused an inconvenience to the property owner. Before learning of this complaint, The owner was in contact with Mrs. [redacted] and agreed to service the exterior of the home by replacing rotted wood as well as capping the two exterior sills at no additional cost.

Initial Business Response /* (1000, 5, 2015/10/30) */
Contact Name and Title: [redacted] Office Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@millswindow.com
We are very sorry to see this complaint. At Mills Window & Door we strive to complete all work to the customers...

satisfaction. Our contracts state that installation will be completed within 8-10 weeks. Mrs. [redacted] was looking to rush the order due to her time constraints. We attempted to work within this time frame, however, due to material and scheduling conflict, we were unable to satisfy that request. We completed all work within the time frame stated on the contract. We recognize that the delays caused an inconvenience to the property owner. Before learning of this complaint, The owner was in contact with Mrs. [redacted] and agreed to service the exterior of the home by replacing rotted wood as well as capping the two exterior sills at no additional cost.