Milltown Cabinets, LLC

Chandler Harley Davidson has offered me a resolution to their bad faith dealingsThey sold me a new to replace the new that I had originally purchased from themThey sold me the at the same price that I purchased the for and partially reimbursed me for the monies that I had invested into the They also rolled over the remainder of the maintenance program to the new I am satisfied with the deal and believe that Chandler Harley has made me wholeI appreciate the contribution that the Revdex.com has made in resolving this issueI still believe that Chandler Harley and particularly Nick M [redacted] could have solved this issued strictly based on doing business in good faithI do not believe that Nick has any idea what "good faith" means or how it should apply when doing business with hard working AmericansI believe that Nick will twist the truth and try to make you feel like you have created a problem when in reality the entire incident was borne in their own backyardThere is not a consumer in America who would accept a brand new vehicle that has had extensive motor work done before the bike was even sold to themThen sold to them without disclosing the extensive motor workI am positive that Nick would not accept such a scenario even though he expected me to do itChandler Harleys owner was the one that put the resolution into affect and would not have happened with Chandler Harley management due to their "doing business with a lead pipe mentality" Once again I am satisfiedCheers

Mr [redacted] was charged the standard Chandler Harley-Davidson “UVC” that everyone who purchases a used motorcycle from Chandler Harley-Davidson receivesAs I stated in the previous letter, all bikes go through an inspection processEach bike is completely different and regardless of the cost to condition the bike and have it ready for retail, we charge every customer the same amountThis is standard practice for all retail dealershipsMrBruett’s was shown a detailed worksheet and BOS (Bill of Sale)Each item was discussed and gone over more than onceHe signed off on the BOS granting us authorization to proceed with finalizing the transactionMr [redacted] received a more than fair opportunity to own this Harley-Davidson and choose to do so He is and always will be a valued customer to Chandler Harley-DavidsonNick M [redacted] General ManagerChandler Harley-Davidson

1.)Chandler Harley Davidson lied to me when I purchased the bike saying "We have to pay $ to our mechanic for the inspection." If the bike was indeed inspected and certified for $ I should get the certificate that I paid for Chandler Harley Davidson obviously is not able to produce this certificate because the bike was appraised but not inspected2.) I feel that it is fraud to charge twice the amount of the actual cost of the registration without refunding the difference (They already charged $ for their job to apply for the title and registration, a job which probably takes less than an hour)

Mr [redacted] contacted the dealership regarding the “UVC” charge of $on his used XGHarley-DavidsonMr [redacted] was informed by our sales manager (Chris Rottinger) that every motorcycle (used), that is taken in on trade or purchased from an outside source, goes through an inspection or “used vehicle certification” from Chandler Harley-DavidsonWhen Chandler Harley-Davidson sells a used motorcycle(s) there is a fee of $attached to it This is standard practice in the dealership industryEach dealership attaches certain charges to the sale of a vehicleMr [redacted] , like every other customer who purchases or has purchased a used vehicle from Chandler Harley was charged our standard $fee As a motorcycle dealership we are required to charge customers Tax, Title, license and a documentation fee (DOC)Mr [redacted] purchased the motorcycle from Chandler Harley-Davidson so he was charged these “Fees”Prior to taking possession of the motorcycle Mr [redacted] was shown a worksheet disclosing the complete breakdown of all the numbers including the ($688.50) in question and was also given a “Bill Of Sale” (BOS) which he signed, giving us authorization to proceed with the transactionMr [redacted] purchased a XGHarley-Davidson with a NADA retail value of $6,Chandler Harley-Davidson is being accused of being a “Greedy” dealership and or not explaining our “fees” properly My wish is, this letter finds Mr [redacted] and clarifies all his concernsThe last thing we want our customers to think or feel is that they were somehow where taken advantage ofMr [redacted] paid $2,under average retail ($3,999.00) I hope Mr [redacted] realizes that he created a great transaction for himself If anything is needed in the future I hope he feel compelled to contact me directlyNick M [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I only just got my motorcycle back, this afternoon/evening, from a great attempt at making things right by Nick at Chandler Harley Davidson. That place did the best they could to return my cables to the taught original condition They replaced both right and left hand grips, right cables, and both windshield grommets. I am very pleased with the effort, understanding, and willingness shown. I apologize for not getting back to you. But, I didn’t have any results to give. Please use this/the above as my response. Thank youn
Regards,
* ***

Tell us *** concerns were that the cables of her motorcycle were not as tight as they were when she brought the bike in to be worked on. I spoke to *** about the cables she was referring to and let her know that I would be happy to replace them along with the lower half of the switch
house casingI asked her to come down so she could see how they would look and feel once we replaced everythingWhen she came to the dealership, I showed her a brand new bike and pointed out the cablesI told her to look and feel the cables so she would know what to expect when we replaced them on her bikeAfter seeing the new ones and feeling their tension she agreed to let us replace the cables on her bikeWe ordered the parts and are waiting for them to arrive. Nick M***General ManagerChandler Harley-Davidsonwhy here

1.)Chandler  Harley  Davidson  lied  to  me  when  I  purchased  the  bike  saying   "We  have  to  pay  $ 688   to  our  mechanic   for  the  inspection."    If   the  bike   was  indeed  inspected  and  certified  for   $ 688   I   should  get  the   certificate  that  I  paid  for.    Chandler  Harley  Davidson   obviously  is  not  able  to  produce   this  certificate  because  the  bike   was  appraised  but  not  inspected. 2.)    I  feel  that  it  is  fraud  to  charge  twice  the  amount  of   the  actual  cost  of   the  registration  without  refunding  the  difference.   (They  already  charged  $ 499   for  their   job  to  apply  for  the  title  and  registration,  a  job  which  probably  takes  less  than  an  hour)

Mr. A[redacted] rode his motorcycle to our store on 7/1/16. Customer stated he was riding down the freeway at 75-80 MPH and felt a sudden pop, the bike then started vibrating excessively and was not able to keep the RPM’s up. Customer also stated he started experiencing a delay in throttle...

response.  We diagnosed the problem on 7/2/16 and found damage in multiple areas of the front cylinder. Our service advisor took pictures of the motorcycle and submitted them to Harley-Davidson Motor company for warranty. I got engaged with the customer and stated to him that he did have extended warranty and he was able to get a rental vehicle. I offered to have our driver pick him up immediately at his current location and take him to a car rental agency. I also informed the customer that because of the holiday weekend the Harley-Davidson Motor company would be closed until Tuesday 7/5/16 and we would follow up with the motor company on how they would like us to proceed, either replacing the motor or ordering parts to fix the motorcycle. Mr. A[redacted] told me he would call right back to let me know about giving him a ride to the car rental agency, I did not hear back from the customer. Harley-Davidson Motor company authorized us to order parts and repair his motorcycle on 7/6/16.   One of the parts needed was on backorder and the rest were placed on order.  I authorized taking all of the parts needed off of one of our new motorcycles in order to get Mr. Antilla back on the road faster. Mr. A[redacted] motorcycle will be ready to be picked up by the end of the day 7/7/16. Chris T[redacted]General ManagerChandler Harley-Davidson

Mr. [redacted] was charged the standard Chandler Harley-Davidson “UVC”  that everyone who purchases a used motorcycle from Chandler Harley-Davidson receives. As I stated in the previous letter, all bikes go through an inspection process. Each bike is completely different and regardless of the cost to condition the bike and have it ready for retail, we charge every customer the same amount. This is standard practice for all retail dealerships. Mr. Bruett’s was shown a detailed worksheet and BOS (Bill of Sale). Each item was discussed and gone over more than once. He signed off on the BOS granting us authorization to proceed with finalizing the transaction. Mr. [redacted] received a more than fair opportunity to own this Harley-Davidson and choose to do so.  He is and always will be a valued customer to Chandler Harley-Davidson. Nick M[redacted]General ManagerChandler Harley-Davidson

Chandler Harley Davidson has offered me a resolution to their bad faith dealings. They sold me a new 2016 to replace the new 2015 that I had originally purchased from them. They sold me the 2016 at the same price that I purchased the 2015 for and partially reimbursed me for the monies that I had...

invested into the 2015. They also rolled over the remainder of the maintenance program to the new 2016. I am satisfied with the deal and believe that Chandler Harley has made me whole. I appreciate the contribution that the Revdex.com has made in resolving this issue. I still believe that Chandler Harley and particularly Nick M[redacted] could have solved this issued strictly based on doing business in good faith. I do not believe that Nick has any idea what "good faith" means or how it should apply when doing business with hard working Americans. I believe that Nick will twist the truth and try to make you feel like you have created a problem when in reality the entire incident was borne in their own backyard. There is not a consumer in America who would accept a brand new vehicle that has had extensive motor work done before the bike was even sold to them. Then sold to them without disclosing the extensive motor work. I am positive that Nick would not accept such a scenario even though he expected me to do it. Chandler Harleys owner was the one that put the resolution into affect and would not have happened with Chandler Harley management due to their "doing business with a lead pipe mentality" Once again I am satisfied.. Cheers

Mr. [redacted] contacted the dealership regarding the “UVC” charge of $688.50 on his used 2015 XG750 Harley-Davidson. Mr. [redacted] was informed by our sales manager (Chris Rottinger) that every motorcycle (used), that is taken in on trade or purchased from an outside source, goes through an inspection or...

“used vehicle certification” from Chandler Harley-Davidson. When Chandler Harley-Davidson sells a used motorcycle(s) there is a fee  of $688.50 attached to it.  This is standard practice in the dealership industry. Each dealership attaches certain charges to the sale of a vehicle. Mr. [redacted], like every other customer who purchases or has purchased a used vehicle from Chandler Harley was charged our standard $688.50 fee.   As a motorcycle dealership we are required to charge customers Tax, Title, license and a documentation fee (DOC). Mr. [redacted] purchased the motorcycle from Chandler Harley-Davidson so he was charged these “Fees”. Prior to taking possession of the motorcycle Mr. [redacted] was shown a worksheet disclosing the complete breakdown of all the numbers including the ($688.50) in question and was also given a “Bill Of Sale” (BOS) which he signed, giving us authorization to proceed with the transaction. Mr. [redacted] purchased a 2015 XG750 Harley-Davidson with a NADA retail value of $6,260.00. Chandler Harley-Davidson is being accused of being a “Greedy” dealership and or not explaining our “fees” properly.  My wish is, this letter finds Mr. [redacted] and clarifies all his concerns. The last thing we want our customers to think or feel is that they were somehow where taken advantage of. Mr. [redacted] paid $2,200.00 under average retail ($3,999.00).  I hope Mr. [redacted] realizes that he created a great transaction for himself.   If anything is needed in the future I hope he feel compelled to contact me directly. Nick M[redacted]