BewareDon't know how to service seadooKept for over a month and charged $and it still didn't work They kept parts unrelated to the problem that I had to purchase from next repair shop! Check small claims court records! Lots of suits! Owner yells over the phone
Ms. [redacted], I have additional information regarding our “response” to the business comments. I tried to add on the link, but was unable. I appreciate your time investigating this business. We have read through the business’s response and are shocked at the blatant dishonesty Ms. [redacted] has fabricated. We are hopeful you can help save other consumers Milltown Dock and Marine’s uncertified SeaDoo work and the rage of Ms. Lori [redacted]. I kept my original complaint short to avoid putting more information in it than you needed, but I will need to expand on it now due to the work of fiction Ms. [redacted] has produced. The shop never called us to let us know their only technician was out of the shop. Only after we called the following week after we dropped it off that we were told, he wasn’t in and hadn’t been in since before we dropped it off as unfortunately he had a death in the family that occurred prior to us dropping the jet ski off. We were told he would be in on Wednesday, and later, no it wouldn’t be until Monday and so on. We would have never brought it there if we knew the only technician was out. Why would we opt to “wait”, when even the business owner agrees in her response, that we were upset that it was finished? We have been up front and have told them on each occasion they had the SeaDoo that it was swamped 3 years before. It was properly repaired and “dried out”, we have bills to prove this. This is just another area that shows they don’t listen to the customer. When we dropped the machine off the we reported that the jet ski lost the power (force) to pull a tube in the water. It started but sounded weird. There was no loss of electrical power at that time. Shop would have known the machine would start if they pushed the button on the left handle. Unfortunately, the technician only plugged into the computer and didn’t fully evaluate the machine prior to the work they claim needed to be performed. They made unnecessary repairs by an uncertified technician over a period of a month. Interesting, that “the beauty” of the computer didn’t tell them the real problem. As, the certified technician has told us those could have been old error codes in the computer. As far as the “yelling”, my mother was standing in her shop waiting to pick up the jetski and she said it wasn’t finished. I had called 3 hours before and was not told it wouldn’t be completed. My mother drove an hour to pick the ski and then Lori tells her no. I said “I am disappointed that you let my mother drive” and then she cut me off and immediately started yelling at me and hung up on me! She then threatened me saying she would stop the work and not release the machine to us. We were fearful that we would not get the Sea Doo back at all. Then the next day, they discover the supercharger problem. No police were ever involved and my husband picked up the machine the next day, paid the criminal bill and left without incident. We took the SeaDoo to a certified repair shop and they repaired the supercharger. Also, Milltown did not give us or put back on the machine a safety valve that the ski will not run without. So, we had to order and pay for that as well. They had to have had it to “turn it over”. Hard not to think that was malicious intent. We realize Milltown Dock and Marine is not going to resolve anything with us, but please save the next victim and change their rating to warn other consumers. There are multiple small claims filed against them in the county records and other sites have terrible reviews as well. I have faith in honest people and businesses and your service is greatly appreciated. Thank you, Jason [redacted]
Thank you for your phone call and assistance in handling this matter. The customer brought his Sea000 PWC in last fall on August 24,2015. The written complaint he gave us was "the jet ski wouldn'tstart unless the battery was charged each time". We resolved the problem by installing a new...
voltageregulator which conttols the battery function. The problem was permanently resolved.This spring, on May 31, 2016, the customer brought the Sea 000 in and the written complaint was "lostpower, check engine light came on, wouldn't start after this happened. This is a completely differentcomplaint and problem than he had in the fall. The voltage regulator we replaced in the fall hasnothing to do with a check engine light or the jet ski losing power and not restarting.After bringing the unit in for repair, our jet ski service technicians father passed away and a few dayslater he was in a terrible accident. We called the customer and let them know they should take the jetski somewhere else as we didn't know when the technician would be back to work. (He is our only jetski technician). The customer declined taking it elsewhere and wished to wait for our technician toreturn.Upon return, the technician hooked the Sea 000 up the the diagnostic computer. (Djagnostic computercommunicates with the jet ski computer and gives us "fault" codes on what it senses is failingmechanically) The fault codes were P1614J P1615, Pl6C8, & P1611. All of these fault codes arewarning us (per the OEM Sea 000 service manual) that the "can bus fuse panel" was not making agood connection with the jet ski computer. Upon inspecting the fuse panels, one appeared good and theother was filled with moisture and colTOsion. After testing the fuse panel, it was shorting to ground bythe relay and IBS fuse. We called the customer and let him know what we found. We explained, inDETAIL that the bus fuse panel and all fuses needed to be replaced and the fault codes clearedBEFORE we could get the jet ski to tum over. (JIe can't diagnose anything else until the motor willtum over) He authorized this work to be done.The panel and fuses were all replaced and fault codes cleared. The fault codes didn't return whenhooking back up to the diagnostic computer which lets us know the problem is absolutely resolved.Furthennore, the check engine light did not come back on.When the service technician finished the installing the new fuse panel and fuses, tried to start the jetski the engine turned over extremely bani. We know, from years of experience, this was an additionalproblem with the jet ski. The additional problem could not possibly be diagnosed until we hadelectrical power to tum the jet ski motor over. We called to let the customer know and they declinedfurther diagnostic. It was our suspicion, not diagnostic, that the a problem with the super charger might[redacted]be causing the engine to turn over hard. We never told them the supercharger needed to be replacedand have that information in writing on the work order. It was specifically written, "we suspect thesupercharger but needs further diagnostic". It was also explained to the customer, in great detail, whenthey picked the jet ski up. Additionally, we never told them the fuse panel was NOT the problem. ItWAS the problem of the jet ski not starting (wouldn't even tum over) and thankfully, our Sea Doodiagnostic computer stores all of this infonnation. Thats the beautiful part of having a computer on themachines today ....• .it tells the entire tife history of the jet ski and what has been done to itAdditionally, the [redacted]s never told us the jet sId had been completely tmder water and not properlydried out. It was a significant piece of information in the diagnostic process. When Mr. [redacted] pickedup the jet ski, we shared and explained all of this information. We advised him to let the nexttechnician know it was sunk and gave him, in writing, all the fault codes that were an issue and werenow clear.We were threatened, repeatedly, by Mrs. [redacted] as she had told us numerous times "we didn't wantHIM (refening to her husband) coming here because he was furious that it wasn't done yet".Additionally, Mr. [redacted] called screaming and threatening a co·worker so loudly, she had to hold thephone a foot away from her ear. After these two incidences, we contacted the local police departmentto make them aware Mrs. [redacted] was indicating her husband would come and display inappropriatebehavior in our showroom.At the end of the day, the "repair" on the jet ski was not the complaint. We were repeatedly told theywere extremely angry because the jet ski was not repaired for the weekend they wanted to ride it Whatwe repaired on the jet ski was never questioned or an issue until they wrote to you. Any and all workwas 1000,1, authorized by the customer and the old cottOOed fuse panel was left with the jet ski at thetime of pickup.We appreciate your service and particularly thank you for encouraging us to follow up on the complaintso our A+ rating goes unaffected. If you have any questions or would like further documentation,please feel free to let us know.Sincerely,[redacted]Lori [redacted]
BewareDon't know how to service seadooKept for over a month and charged $and it still didn't work They kept parts unrelated to the problem that I had to purchase from next repair shop! Check small claims court records! Lots of suits! Owner yells over the phone
Ms. [redacted], I have additional information regarding our “response” to the business comments. I tried to add on the link, but was unable. I appreciate your time investigating this business. We have read through the business’s response and are shocked at the blatant dishonesty Ms. [redacted] has fabricated. We are hopeful you can help save other consumers Milltown Dock and Marine’s uncertified SeaDoo work and the rage of Ms. Lori [redacted]. I kept my original complaint short to avoid putting more information in it than you needed, but I will need to expand on it now due to the work of fiction Ms. [redacted] has produced. The shop never called us to let us know their only technician was out of the shop. Only after we called the following week after we dropped it off that we were told, he wasn’t in and hadn’t been in since before we dropped it off as unfortunately he had a death in the family that occurred prior to us dropping the jet ski off. We were told he would be in on Wednesday, and later, no it wouldn’t be until Monday and so on. We would have never brought it there if we knew the only technician was out. Why would we opt to “wait”, when even the business owner agrees in her response, that we were upset that it was finished? We have been up front and have told them on each occasion they had the SeaDoo that it was swamped 3 years before. It was properly repaired and “dried out”, we have bills to prove this. This is just another area that shows they don’t listen to the customer. When we dropped the machine off the we reported that the jet ski lost the power (force) to pull a tube in the water. It started but sounded weird. There was no loss of electrical power at that time. Shop would have known the machine would start if they pushed the button on the left handle. Unfortunately, the technician only plugged into the computer and didn’t fully evaluate the machine prior to the work they claim needed to be performed. They made unnecessary repairs by an uncertified technician over a period of a month. Interesting, that “the beauty” of the computer didn’t tell them the real problem. As, the certified technician has told us those could have been old error codes in the computer. As far as the “yelling”, my mother was standing in her shop waiting to pick up the jetski and she said it wasn’t finished. I had called 3 hours before and was not told it wouldn’t be completed. My mother drove an hour to pick the ski and then Lori tells her no. I said “I am disappointed that you let my mother drive” and then she cut me off and immediately started yelling at me and hung up on me! She then threatened me saying she would stop the work and not release the machine to us. We were fearful that we would not get the Sea Doo back at all. Then the next day, they discover the supercharger problem. No police were ever involved and my husband picked up the machine the next day, paid the criminal bill and left without incident. We took the SeaDoo to a certified repair shop and they repaired the supercharger. Also, Milltown did not give us or put back on the machine a safety valve that the ski will not run without. So, we had to order and pay for that as well. They had to have had it to “turn it over”. Hard not to think that was malicious intent. We realize Milltown Dock and Marine is not going to resolve anything with us, but please save the next victim and change their rating to warn other consumers. There are multiple small claims filed against them in the county records and other sites have terrible reviews as well. I have faith in honest people and businesses and your service is greatly appreciated. Thank you, Jason [redacted]
Thank you for your phone call and assistance in handling this matter. The customer brought his Sea000 PWC in last fall on August 24,2015. The written complaint he gave us was "the jet ski wouldn'tstart unless the battery was charged each time". We resolved the problem by installing a new...
voltageregulator which conttols the battery function. The problem was permanently resolved.This spring, on May 31, 2016, the customer brought the Sea 000 in and the written complaint was "lostpower, check engine light came on, wouldn't start after this happened. This is a completely differentcomplaint and problem than he had in the fall. The voltage regulator we replaced in the fall hasnothing to do with a check engine light or the jet ski losing power and not restarting.After bringing the unit in for repair, our jet ski service technicians father passed away and a few dayslater he was in a terrible accident. We called the customer and let them know they should take the jetski somewhere else as we didn't know when the technician would be back to work. (He is our only jetski technician). The customer declined taking it elsewhere and wished to wait for our technician toreturn.Upon return, the technician hooked the Sea 000 up the the diagnostic computer. (Djagnostic computercommunicates with the jet ski computer and gives us "fault" codes on what it senses is failingmechanically) The fault codes were P1614J P1615, Pl6C8, & P1611. All of these fault codes arewarning us (per the OEM Sea 000 service manual) that the "can bus fuse panel" was not making agood connection with the jet ski computer. Upon inspecting the fuse panels, one appeared good and theother was filled with moisture and colTOsion. After testing the fuse panel, it was shorting to ground bythe relay and IBS fuse. We called the customer and let him know what we found. We explained, inDETAIL that the bus fuse panel and all fuses needed to be replaced and the fault codes clearedBEFORE we could get the jet ski to tum over. (JIe can't diagnose anything else until the motor willtum over) He authorized this work to be done.The panel and fuses were all replaced and fault codes cleared. The fault codes didn't return whenhooking back up to the diagnostic computer which lets us know the problem is absolutely resolved.Furthennore, the check engine light did not come back on.When the service technician finished the installing the new fuse panel and fuses, tried to start the jetski the engine turned over extremely bani. We know, from years of experience, this was an additionalproblem with the jet ski. The additional problem could not possibly be diagnosed until we hadelectrical power to tum the jet ski motor over. We called to let the customer know and they declinedfurther diagnostic. It was our suspicion, not diagnostic, that the a problem with the super charger might[redacted]be causing the engine to turn over hard. We never told them the supercharger needed to be replacedand have that information in writing on the work order. It was specifically written, "we suspect thesupercharger but needs further diagnostic". It was also explained to the customer, in great detail, whenthey picked the jet ski up. Additionally, we never told them the fuse panel was NOT the problem. ItWAS the problem of the jet ski not starting (wouldn't even tum over) and thankfully, our Sea Doodiagnostic computer stores all of this infonnation. Thats the beautiful part of having a computer on themachines today ....• .it tells the entire tife history of the jet ski and what has been done to itAdditionally, the [redacted]s never told us the jet sId had been completely tmder water and not properlydried out. It was a significant piece of information in the diagnostic process. When Mr. [redacted] pickedup the jet ski, we shared and explained all of this information. We advised him to let the nexttechnician know it was sunk and gave him, in writing, all the fault codes that were an issue and werenow clear.We were threatened, repeatedly, by Mrs. [redacted] as she had told us numerous times "we didn't wantHIM (refening to her husband) coming here because he was furious that it wasn't done yet".Additionally, Mr. [redacted] called screaming and threatening a co·worker so loudly, she had to hold thephone a foot away from her ear. After these two incidences, we contacted the local police departmentto make them aware Mrs. [redacted] was indicating her husband would come and display inappropriatebehavior in our showroom.At the end of the day, the "repair" on the jet ski was not the complaint. We were repeatedly told theywere extremely angry because the jet ski was not repaired for the weekend they wanted to ride it Whatwe repaired on the jet ski was never questioned or an issue until they wrote to you. Any and all workwas 1000,1, authorized by the customer and the old cottOOed fuse panel was left with the jet ski at thetime of pickup.We appreciate your service and particularly thank you for encouraging us to follow up on the complaintso our A+ rating goes unaffected. If you have any questions or would like further documentation,please feel free to let us know.Sincerely,[redacted]Lori [redacted]