Milly NY

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com:At this time, my complaint, ID *** regarding Milly NY has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***

We received customer complaint ID #[redacted] regarding [redacted]’s MILLY order. We sincerely apologize for the inconvenience. Per the customer’s request, we overnighted her the MILLY Minis...

dress product free of shipping. We believe we received your letter after we resolved the issue, and, therefore, consider this complaint closed. Please let me know if we can be of further assistance. I can be reached at ###-###-####, [redacted].

As a first and last time customer, I found the customer service, professional follow-through, and organization at Milly to be profoundly lacking. I tried - for 10 days - to place an online order with a 15% first-time customer coupon. For various reasons, all relating to the categories above, the order could not be completed correctly. Due to the breakdown in their system, I eventually paid for expedited overnight shipping ($35.00). One week later, when the order finally arrived, only half of the items were delivered, with no reference on the invoice as to whether the other items existed in their database or were on the way. This generated an entire second round of calls to "Customer Service" in an attempt to ascertain whether the products were on the way.
The customer service representatives do not have the ability or resolve problems as simple as relating to an order. They refer to "sending an email to corporate" as their only method for problem-solving, but a number of times throughout the process they stated that they received no response in return from their corporation. I was told many times that someone would call me back, and NEVER did they do so. Every time I called, I had to start again from the beginning. The entire experience was a nightmare, and signals an egregious breakdown of communication within the company.
Buyer beware. I will never order from this company again.

Revdex.com:
At this time, I have not been contacted by Milly NY regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: Milly LLC has shipped us multiple items with fabric or manufacturing issues. We have waisted money and time sending items back and struggling with having the cie release invoices with the Wells Fargo bank acting as factors. In our 20 years of retail, we have never seen such a high brand with so many defective styles and items. The company represented by girls in LA have acted that their production is perfect and we are the only ones with issues. Using USPS tracking tracking information available upon request, we have sent 10 items back but Milly has refused to acknowledge they have received their unmarketable defective items back and will not release the invoices with Wells Fargo. Wells Fargo whose only job is to assist Milly in ripping us off has been sending us harassing letters stating that : Failure to remit payment in full could have a negative impact on your trade credit history. We have opened a claim with Revdex.com against the bank against fear mongering threatening unfunded tactics as we owe nothing. Milly has to release invoices [redacted] and [redacted] so that Wells Fargo stops harassing and threatening us as they have had defective merchandise back for over 80 days .We have lost enough money and time doing business with Milly. We have still many other defective items in the store with fabric and finish issues that can be used as proof during legal mediation. Our nerves and mental health cannot survive these threatening letters from Wells Fargo and whatever game Milly is playing needs to stop. Maybe if they did not have so many defective items, this situation would not have happened. Invoices need to be closed and harassment need to stop.Desired Settlement: 2 invoices ( [redacted] and [redacted]) with Wells Fargo Factors need to be closed as we have sent back 10 items that were received in November 2013 by Milly.

We need to be left alone and we need Wells Fargo to be prevented to use fear mongering tactics to get us to pay for invoices that are not due.

Consumer

Response:

At this time, I have not been contacted by Milly NY regarding complaint ID [redacted].

Sincerely,

Review: I ordered a Milly Mini dress on 2/**/2015 from the online store. The following Monday, I called to get status of my order and I was informed that it was still processing. I asked to speak to a manager because I was unclear as to what was taking so long to deliver my order when the money had already been taken out of my account. I was informed that a manager was not there at that time but that one would call me back. I never received a phone call. On 2/**/2015, 8 days after I ordered the garment, I called customer service again to inquire about my order and why I never got a call back. I spoke to [redacted] who was very rude and informed me that a compliant to the Revdex.com was going to be ineffective. Additionally, there was still no update on the status on my order. I told her I would had appreciated a call regarding my order. She said they do not make calls when there has been not status change. This concerns me because it has been almost two weeks and my order still has not been shipped.

I also sent an email last week and never received an email back.Desired Settlement: I would like for my order tobe delivered by the end of next week and I want it overnighted. A credit to my account for the inconvience would also be appreciated.

Business

Response:

We received customer complaint ID #[redacted] regarding [redacted]’s MILLY order. We sincerely apologize for the inconvenience. Per the customer’s request, we overnighted her the MILLY Minis dress product free of shipping. We believe we received your letter after we resolved the issue, and, therefore, consider this complaint closed. Please let me know if we can be of further assistance. I can be reached at ###-###-####, [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

As a first and last time customer, I found the customer service, professional follow-through, and organization at Milly to be profoundly lacking. I tried - for 10 days - to place an online order with a 15% first-time customer coupon. For various reasons, all relating to the categories above, the order could not be completed correctly. Due to the breakdown in their system, I eventually paid for expedited overnight shipping ($35.00). One week later, when the order finally arrived, only half of the items were delivered, with no reference on the invoice as to whether the other items existed in their database or were on the way. This generated an entire second round of calls to "Customer Service" in an attempt to ascertain whether the products were on the way.

The customer service representatives do not have the ability or resolve problems as simple as relating to an order. They refer to "sending an email to corporate" as their only method for problem-solving, but a number of times throughout the process they stated that they received no response in return from their corporation. I was told many times that someone would call me back, and NEVER did they do so. Every time I called, I had to start again from the beginning. The entire experience was a nightmare, and signals an egregious breakdown of communication within the company.

Buyer beware. I will never order from this company again.