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Milly's Beauty Salon

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Reviews Milly's Beauty Salon

Milly's Beauty Salon Reviews (1)

Initial Business Response /* (1000, 8, 2016/04/13) */
I have read the customer's complaintI don't recall the young girl's name but I do remember working with her and the experienceThe young lady came in the morning asking to get her hair doneShe requested an "Ombre" color and a haircut
Before I began, I discussed how I would do her hair and I told her the priceShe agreed and so I began to do the workBefore I proceeded with the color, I decided to cut her hair firstShe was happy with the haircutShe did not express any discontent with the haircutI proceeded with the color and after I was done I asked her if she liked her hairShe clearly stated she was happyShe was content and polite and agreed to pay meShe did not have the total amount of money with herShe gave me what she had with her and left to retrieve the remainderShe came back shortly with the moneyShe thanked me and she appeared happy before she leftI didn't hear back from her until two days later in the afternoonHer husband called me requesting that I return the money back because I did a poor job on his wife's hairI was confused because the young girl left my salon happy with her hairAfter I declined and gave a few reasons why I would not return the amount, the husband cursed and insulted me harshlyHe was rude and used expletive words to offend meThe young girl later arrived to the salon and was impolite and again insulted me after I disagreed to repay her moneyShe did not request a change of hair color or even allowed me to assess her hairShe also claimed that I cut too much of her hairAs I mentioned before, after I finished with her haircut, she was pleased and allowed me to continue working with her hairBefore she left the salon, she insulted me and cursed at me
I was professional with herI did a safe and competent job on her hairIt is this reason that I do not agree to return her money
Initial Consumer Rebuttal /* (3000, 10, 2016/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response from the business ever since she did my hair it has continuously fallen out and is very dead I have went to multiple salons to try and fix my hair no one will touch it because of the damage that is doneI am not happy and do not feel good about myself no more I will send pictures of what I asked for and how my hair is nowI do not have a husband so there for this lady is lying I am upset and will get ready to find the next steps to take care of this issueShe curled my hair as soon as it was done so it did not look bad and I could not tell how damaged it was until I washed it and seen it the next dayI feel that I should not pay for something I do not like and was not what I wanted it
Final Business Response /* (4000, 12, 2016/04/25) */
I observed her hair when she came to the salon two days after and it appeared fineAs I mentioned before, she did not allowed me to assess her hairThe man who called me identified himself as her husband and insulted me without knowing meShe insulted me harshly and yelled at me in my front of my customersI still have emotional trauma from her harsh insultsWhen she arrived to the salon, she did shout she did not like her hair but she did not say it was damagedShe did not come to my salon peacefully and calmlyWe could of talked to figure out of ways to make her hair to her liking that same dayHowever, she didn't and she only demanded for her moneyShe did not allow me to help her when she came to the salonI couldn't even reason with herI do not agree to give her back the money because I did a competent job on her hair

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Address: 1130 Country Club Dr, Madera, California, United States, 93638-2691

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