Milstead Service Center, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Just after Milstead rotated my tires, I found damage to my new wheels, including scratches and tool ***sLater that same day, I went back to the Milstead shopAn employee, Sam, brought the manager out to see the damage to the wheelsThe manager acknowledged the damage was caused by the tire technician at MilsteadHis solution was to remove the wheel, send it out for repair and have me run on my spare tireThis was not acceptable to me as they were not certain how long it would be before the wheel would come back from being repairedI told them to make a note in the file and that I would deal with it when I returned to the areaIn later contact with [redacted] O Tires, where I bought the wheels, they said these particular wheels cannot be repaired and would need to be replaced.Milstead damaged my brand new wheels and should have to compensate me for the damage to the wheels, along with the tires Regards, [redacted] *** Below is the email sent as follow-up...photos are attached to this reponseSam, Thank you for sending the photos of our tire Attached are photographs of the damage we found on our wheels after the tire rotation performed on Thursday, May 28, The first photos are of the left rear wheel damage (spots) The last two photos are of damage we found to the left front wheel ( spots) where the weights are located As you are aware, these are recently purchased, new wheels that had no previous damage Please include these photos in our Milstead file [redacted] < [redacted] > May to [redacted]

Revdex.com: This letter is to inform you that Milstead Car Care, Inchas offered a resolution to my complaint, filed on 9/4/5:23:PM and assigned ID [redacted] .On September 28, 2015, the owner of the business, [redacted] Milstead, agreed to send a check for the equivalent of two tires and one wheel ($740) and will repair the other wheel for us when we return to the Conroe, TX area Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Just after Milstead rotated my tires, I found damage to my new wheels, including scratches and tool ***sLater that same day, I went back to the Milstead shopAn employee, Sam, brought the manager out to see the damage to the wheelsThe manager acknowledged the damage was caused by the tire technician at MilsteadHis solution was to remove the wheel, send it out for repair and have me run on my spare tireThis was not acceptable to me as they were not certain how long it would be before the wheel would come back from being repairedI told them to make a note in the file and that I would deal with it when I returned to the areaIn later contact with [redacted] O Tires, where I bought the wheels, they said these particular wheels cannot be repaired and would need to be replaced.Milstead damaged my brand new wheels and should have to compensate me for the damage to the wheels, along with the tires Regards, [redacted] *** Below is the email sent as follow-up...photos are attached to this reponse.Sam, Thank you for sending the photos of our tire Attached are photographs of the damage we found on our wheels after the tire rotation performed on Thursday, May 28, The first photos are of the left rear wheel damage (spots) The last two photos are of damage we found to the left front wheel ( spots) where the weights are located As you are aware, these are recently purchased, new wheels that had no previous damage Please include these photos in our Milstead file [redacted] < [redacted] > May 31to [redacted]

I will accept the offer to refund the money I paid the other shop which it was $If I do not receive payment I will file another complaint against your company and we will have to do this all over againI still feels as thought your company did not repair my car correctly, but I will accept this small monetary refund to solve this issue Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me

Milstead had you out to look at the wheels and tires to show you the damage, caused by another shopmilstead uses state of the art equipment and it would be almost impossible to do the damage that you are saying Milstead takes no responsibility for any damage to your tires or wheels

Milstead has replaced all parts listed on receipt, Milstead has requested a receipt of repairs done by the other shop to determine how to handle this issuecustomer has not furnished any info on this
Milstead will be glad to resolve this issue once proper information has been
received
Milstead,

I am very sorry you feel this way, your part was new and with a year and thousand mile warranty
You took your car to another shop that did the same repair we did because of a code that told them where to startthey seen the sensor was new and replaced it anyway and when that did not fix the problem the went further in to the wiring harnesswe told you what the problem was, and that it needed a harness and you declined repair because it would cost to much
the shop that repaired your vehicle patched the wiring harness, here at Milstead we do not do that because the harness was brittle and this will only be temporary fix
The repair here at milstead was correct and done right
If it will resolve the issue and stop further complaints Milstead will refund what you paid to the other shopthis not saying Milstead did ant wrong we are just trying to resolve this issue youThis will have to resolve all issues with no further complaints
Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint The business states that they offered me new tiresI am the one who asked for a quoteThe tire did not have dry rot, It was torn when dismounted from the wheel by Milstead using a metal tool, which they showed me in the shopThe employee said the bead on the tire was not damaged and therefore it could be remountedI was very concerned that they were willing to remount a torn tire.I contacted two other tire businesses:(1) The salesperson (employee #***) at the Conroe *** *** said a metal tool should not have been used as it would cause damage, a plastic one should have been used on these tiresThe contact number is *** ***.(2) Bob, the manager of the *** O *** in ***, **, who sold me the new wheels, can verify there was no "dry rot" or damage to my tires when they mounted the tires on the new wheelsHe also verified a metal tool could cause tears and rips to the tireThe contact number is *** ***.My tires at the time I had my vehicle serviced by Milstead had 10,000-15,miles of wear left on them before they would have had to be replacedI have my truck serviced regularly and the tires rotated as specified - about every 5,miles.In addition, Milstead made no comment or response to the original complaint that they damaged the new wheels, which *** O can also verify the wheels were in perfect condition when mounted.I am still seeking some monetary compensation for the damage
Regards,*** ***

Mr, ***
Looking over your ticket we told you that you needed tires, that they were dry rotted and need replaced, on your ticket we gave you estimates on tires and you did not want the tires replaced at this timeyou requested tires be rotated so we started the job
and called you out to show you the damage to your tires that had been damaged prior to us rotating your tiresthere is no way for us or any other shop to know if the tire is ripped until it is removedwe are sorry for your inconvenience but we did recommend tires which you declined.Milstead

Milstead showed customer that he needed new tires and gave price on tires needed for vehicle and customer declinedthe repair was done back in MayThe customer gets a sticker on his invoice that says please comtact me personally ***, at cell # . they can also go to the website and do the sameWE NEVER HEARD ANYTHING ABOUT THIS ISSUE UNTIL WE RECIEVED THIS COMPLAINT. it looks like the customer wants new tires and wheels for nothing

Milstead has replaced all parts listed on receipt, Milstead has requested a receipt of repairs done by the other shop to determine how to handle this issuecustomer has not furnished any info on this
Milstead will be glad to resolve this issue once proper information has been received
Milstead,

I will accept the offer to refund the money I paid the other shop which it was $247.30. If I do not receive payment I will file another complaint against your company and we will have to do this all over again. I still feels as thought your company did not repair my car correctly, but I will accept this small monetary refund to solve this issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Just after Milstead rotated my tires, I found damage to my new wheels, including scratches and tool [redacted]s. Later that same day, I went back to the Milstead shop. An employee, Sam, brought the manager out to see the damage to the wheels. The manager acknowledged the damage was caused by the tire technician at Milstead. His solution was to remove the wheel, send it out for repair and have me run on my spare tire. This was not acceptable to me as they were not certain how long it would be before the wheel would come back from being repaired. I told them to make a note in the file and that I would deal with it when I returned to the area. In later contact with [redacted] O Tires, where I bought the wheels, they said these particular wheels cannot be repaired and would need to be replaced.Milstead damaged my brand new wheels and should have to compensate me for the damage to the wheels, along with the tires.
Regards,
[redacted]  Below is the email sent as follow-up...photos are attached to this reponse.Sam,
Thank you for sending the photos of our tire.
Attached are photographs of the damage we found on our wheels after
the tire rotation performed on Thursday, May 28, 2015.
The first 7 photos are of the left rear wheel damage (8 spots).
The last two photos are of damage we found to the left front wheel (2
spots) where the weights are located.
As you are aware, these are recently purchased, new wheels that had no
previous damage.
Please include these photos in our Milstead file.
[redacted]
[redacted] <[redacted]> May 31to [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Just after Milstead rotated my tires, I found damage to my new wheels, including scratches and tool [redacted]s. Later that same day, I went back to the Milstead shop. An employee, Sam, brought the manager out to see the damage to the wheels. The manager acknowledged the damage was caused by the tire technician at Milstead. His solution was to remove the wheel, send it out for repair and have me run on my spare tire. This was not acceptable to me as they were not certain how long it would be before the wheel would come back from being repaired. I told them to make a note in the file and that I would deal with it when I returned to the area. In later contact with [redacted] O Tires, where I bought the wheels, they said these particular wheels cannot be repaired and would need to be replaced.Milstead damaged my brand new wheels and should have to compensate me for the damage to the wheels, along with the tires.
Regards,
[redacted]  Below is the email sent as follow-up...photos are attached to this reponse.
Sam,
Thank you for sending the photos of our tire.
Attached are photographs of the damage we found on our wheels after
the tire rotation performed on Thursday, May 28, 2015.
The first 7 photos are of the left rear wheel damage (8 spots).
The last two photos are of damage we found to the left front wheel (2
spots) where the weights are located.
As you are aware, these are recently purchased, new wheels that had no
previous damage.
Please include these photos in our Milstead file.
[redacted]
[redacted] <[redacted]>
May 31
to [redacted]

Mr, [redacted]   Looking over your ticket we told you that you needed tires, that they were dry rotted and need replaced, on your ticket we gave you estimates on tires and you did not want the tires replaced at this time. you requested tires be rotated so we started the job and called...

you out to show you the damage to your tires that had been damaged prior to us rotating your tires. there is no way for us or any other shop to know if the tire is ripped until it is removed. we are sorry for your inconvenience but we did recommend tires which you declined.Milstead

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
The business states that they offered me new tires. I am the one who asked for a quote. The tire did not have dry rot, It was torn when dismounted from the wheel by Milstead using a metal tool, which they showed me in the shop. The employee said the bead on the tire was not damaged and therefore it could be remounted. I was very concerned that they were willing to remount a torn tire.I contacted two other tire businesses:(1) The salesperson (employee #[redacted]) at the Conroe [redacted] said a metal tool should not have been used as it would cause damage, a plastic one should have been used on these tires. The contact number is [redacted].(2) Bob, the manager of the [redacted] O [redacted] in [redacted], **, who sold me the new wheels, can verify there was no "dry rot" or damage to my tires when they mounted the tires on the new wheels. He also verified a metal tool could cause tears and rips to the tire. The contact number is [redacted].My tires at the time I had my vehicle serviced by Milstead had 10,000-15,000 miles of wear left on them before they would have had to be replaced. I have my truck serviced regularly and the tires rotated as specified - about every 5,000 miles.In addition, Milstead made no comment or response to the original complaint that they damaged the new wheels, which [redacted] O can also verify the wheels were in perfect condition when mounted.I am still seeking some monetary compensation for the damage.
Regards,[redacted]

Revdex.com:
This letter is to inform you that Milstead Car Care, Inc. has offered a resolution to my complaint, filed on 9/4/2015 5:23:09 PM and assigned ID [redacted].On September 28, 2015, the owner of the business, [redacted] Milstead, agreed to send a check for the equivalent of two tires and one wheel ($740) and will repair the other wheel for us when we return to the Conroe, TX area.
Regards,[redacted]

Revdex.com:
This letter is to inform you that Milstead Car Care, Inc. has offered a resolution to my complaint, filed on 9/4/2015 5:23:09 PM and assigned ID [redacted].On September 28, 2015, the owner of the business, [redacted] Milstead, agreed to send a check for the equivalent of two tires and one wheel ($740) and will repair the other wheel for us when we return to the Conroe, TX area.
Regards,
[redacted]

Milstead had you out to look at the wheels and tires to show you the damage, caused by another shop. milstead uses state of the art equipment and it would be almost impossible to do the damage that you are saying.  Milstead takes no responsibility for any damage to your tires or wheels.