Milton & Sons Roofing

Revdex.com: This complaint has been resolved The dealership, Acura, is willingly and graciously repairing the issue I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted] ***

I am very sorry Thank you for alerting meWe will continue to do all we can to make sure Acura Financial bank straightens out your financing I am very upset to learn that they have not taken care of you and I will contact our Acura representative to stress my displeasureWe only want you to be happy We would never purposely try to sell you a car with an interior you did not like We would have no reason to do this We have been a small family business since and we have made it for years by listening and helping Please tell me what I can do for you I try to be accessible to all of our customers 24/ My direct phone is ###-###-#### and email is [redacted] As for the call from Steve, I apologize It was an error on our part by not updating our database No harm was intended We are here to help and to not cause you any stress or worry I am sorry we have not come through for you - John C [redacted] Owner/Acura Columbus

I have been in contact with John C [redacted] from Columbus Acura to resolve this problemThey have offered for me to return the lease and walk away and refund me the amount of signing and payments paid since purchaseI agreed to this resolution, but since my credit has been affected and will not be corrected for up to days I need to keep this compliant openedI do not feel this matter will be resolved until my credit has been corrected and current car paid off which was told could take up to weeks for car and a month for my credit All of these issues may result in me being unable to buy another car or re-finance my home (which we are in the process of doing) due to my credit score dropping points over thisNot to mention to stress of having to go find another carAcura did mention they could get me in a new Acura of my choice, but have lost too much trust, time and money with them at this point Regards, I will be in touch,Tammy D [redacted]

Thank you for filing this complaint.  I am sorry that you are having trouble with your car.The premise of this complaint is that we knew that the 2007 Lexus needed a transmission and purposely did nothing about it.  This is completely untrue and I do not know of any facts that support this...

assertion.  From my understanding, the 2007 Lexus that you purchased has been driven for over 40,000 miles in the past year and yesterday it was diagnosed as needing a transmission.  I am just really struggling with why we are being asked to pay for the transmission repair.  As the complaint states, this car was taken by you on at least two occasions to local repair shops and not diagnosed as needing a transmission.  Now that it does, I do not see how it falls back on us especially after a year and 40,000 miles.I asked Tom C[redacted] to have you take it to a repair shop so we could find out if there was something we could do to assist you in reducing the cost of any repair that was diagnosed and that is exactly what he did yesterday by convincing the repair shop to charge a lower than retail price for the transmission to help you save approximately $400-$500 dollars on the repair.  If you want to tell me the cost of the tow to the repair shop and the cost to tow it out, I will send you a check today to cover that amount.If I am missing something, please let me know.  I make it a habit to go above and beyond to help customers and that is what we have been doing at Acura Columbus for the last 30 years.  However, being accused of willfully and knowingly refusing to repair a vehicle does not sit well with me.  I am very willing to listen to any different perspectives on this matter.  Sincerely,John C[redacted]Owner/Acura Columbus###-###-####[redacted]

Revdex.com: This complaint has been resolved.  The dealership,  Acura,  is willingly and graciously repairing the issue.  
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

I am very sorry.  Thank you for alerting me. We will continue to do all we can to make sure Acura Financial bank straightens out your financing.  I am very upset to learn that they have not taken care of you and I will contact our Acura representative to stress my displeasure. We only want...

you to be happy.  We would never purposely try to sell you a car with an interior you did not like.  We would have no reason to do this.  We have been a small family business since 1986 and we have made it for 31 years by listening and helping.  Please tell me what I can do for you.  I try to be accessible to all of our customers 24/7.  My direct phone is ###-###-#### and email is [redacted]. As for the call from Steve, I apologize.  It was an error on our part by not updating our database.  No harm was intended.  We are here to help and to not cause you any stress or worry.   I am sorry we have not come through for you.  - John C[redacted]Owner/Acura Columbus

I have been in contact with John C[redacted] from Columbus Acura to resolve this problem. They have offered for me to return the lease and walk away and refund me the amount of signing and payments paid since purchase. I agreed to this resolution, but since my credit has been affected and will not be corrected for up to 30 days I need to keep this compliant opened. I do not feel this matter will be resolved until my credit has been corrected and current car paid off which was told could take up to 2 weeks for car and a month for my credit.  All of these issues may result in me being unable to buy another car or re-finance my home (which we are in the process of doing) due to my credit score dropping 26 points over this. Not to mention to stress of having to go find another car. Acura did mention they could get me in a new Acura of my choice, but have lost too much trust, time and money with them at this point.  
Regards,
I will be in touch,Tammy D[redacted]