Milwaukee Electric Tool Corporation

Our records show that on 11/27/2012 we spoke with Mr. [redacted]. Although our records noted that he was aware of the Tax and Freight charges, he said he was not advised there would be a shipping charge added to his order. We issued a credit for the full shipping charge ($7.33) on...

11/30/2012.  The credit was issued on invoice 14380811RM.I believe this has been resolved to the customers satisfaction.Regards[redacted]Milwaukee ToolCoordinator: End User Technical Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11910137, and find that this resolution is satisfactory to me. 
Regards,
Michael A[redacted]

We were able to locate the correct part needed to ship to the customer; the customer accepted the offer. Thanks, Pamela W[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Claudia [redacted]

I have worked with Mr. [redacted] and we agreed plan to resolve this issue.I have attached our resolution plan. These orders for these items have been placed.Please let me know if you have any questions. Regards,[redacted]Milwaukee Electric Tool###-###-####

I researched the customer's order and determine it was delivered today.  I contacted the customer and apologized for the delay; also confirmed batteries were delivered today.Based on the conversation with the customer, issue has been resolved since the batteries were...

delivered. Thanks, Pam

Hello [redacted],Thank you for the email and attachment.I will follow up with Mr. [redacted] tomorrow and send you our plan to resolve this issue. Have a great night. Regards,[redacted]

My name is Randy Walden and I have recently purchased one of your M18 FUELimpact drill driver set's with no complaint what so ever regarding to the tools themselves!
The box they come in is a whole other story! The carrying case is way to bulky, taking up too much room in my truck, always being in the way!
Is there a option for soft cases for the sets to carry battery chargers, impact driver, and the drill itself? Can I trade the hard case for a soft case, I'm at my wits end here!
Email me at [email protected] w/your answer please!

Review: I contacted their customer service via email and told them hoe disappointed I was with one of there products I purchased. I had been speaking with [redacted] from there technical support department and he asked me to send in the tool for evaluation and they would repair it or replace it for me free of charge as a courtesy. I have had to call into there service dept. several times because they had the wrong contact information for me. They still to this day have not corrected the phone number and send me letters stating they have tried to call me several times. I called back to speak with a manager and the manager was not in the office so I left a message for her to return my call. I heard nothing after 2 weeks so I called in on a Saturday and left a message with their answering service and finally got a phone call back. Now after I sent the tool in they are trying to charge me 480 dollars to repair the tool which is 170 more than the tool costs brand new and they do not want to honor their agreement. I sent them the emails which stated the courtesy replacement being offered and they told me the person who was handling this for me had been fired and is no longer with their company. The tool was sent to them back in mid June and have still not received my replacement tool or the original tool I sent into them. I have been treated with nothing but disrespect by a couple employees who work there. I would have never sent in the tool if I had known that they were going to charge me money. The reason why I contacted them was to complain about the tool and how it stopped working after not a lot of use. I am fed up with having to deal with this Company and they have made a promise to me that they will not honor I purchased so much of their product and for them to make a promise to me and have me send in the tool and then try to charge me is ridiculous. One of the letters they sent me was that they were going to disassemble and discard my tool if I did not contact them and in have called in 3 different times and asked to speak with the manager and that person is never in the office and never corrected my phone number in there system. Thank you very much for reading if there Is any other information that you need please contact me.

Thanks, [redacted]Desired Settlement: I would like what was promised to me and what I sent the tool in for. I sent it in for evaluation to see if it would have to be repaired or replaced. And they said that the tool was broken and the motor was worn out and that both batteries I sent in we're defective. When I sent the tool in it still worked fine but after a couple hours of using it would stop working for 10 min then it would work again. I have forwarded them the emails twice of the agreement that was made between me and their representative.

Business

Response:

Business states that the unit has been replaced and that the issue is resolved.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased a 4 1/2" Heavy Duty grinder from a local sales rep with a 5 year warranty. The grinder was purchased on 11/30/2011. It failed last week and I took it to the local Milwaukee repair facility. I was told that the armature shield had failed and the company will not warranty this repair due to over use and not a defect. The local repair facility was Merlin Stelzer Sales Company in St. Louis, Mo. and they were very courteous and tried to warranty this repair but was refused by Milwaukee. The grinder is a Model #6130-33 Serial #[redacted] and it is advertised as a Heavy Duty tool. I use this grinder a few times a month and I do not believe that it is any thing other that a defect unless it is just misleading advertising on their part for durable tools. I would like to have the tool repaired or replaced. I contacted [redacted] from Milwaukee who is the sales rep for Merlin Stelzer and got a definite no on the warranty repair.Desired Settlement: Repair or replace my grinder.

Business

Response:

I spoke with Mr. Florence a number of

times including today May 27, 2014 regarding his complaint.

As listed on his purchase receipt (copy attached), the

tool he purchased was a factory reconditioned tool, model #6130-833.

Reconditioned tools carry a one (1) year repair warranty (against defects in

materials or workmanship). His receipt

confirmed his purchase was 11/30/2011, which shows his tool does not qualify

for warranty repair or replacement. He stated he was unaware he’d purchased

reconditioned products.

In my conversation with Mr. Florence today, Milwaukee

will send Mr. Florence a new #6130-33 grinder as a goodwill gesture. He seemed

pleased with this solution.

I believe this issue has been resolved.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Milwaukee came through for me. I just received my new grinder in the mail. [redacted] informed me that my old grinder was actually a re-manufactured model and that it only carried a one year warranty as such. After going through the old grinder parts and looking for possible defects, he went ahead and replaced the grinder anyway. I am satisfied with the prompt service and outcome. Thanks for your assistance.

Review: I returned a broken part of a portable band saw to Milwaukee tool Corp. Their Order #[redacted]. They claim the damaged part is not covered under warantee because it is normal wear. I took the tool apart and discovered a chunk of metal shards jammed between two teeth of the drive gear which caused the saw to lock up and not work. This gear is in a sealed worm drive gear box that is absolutely not acccessible to a user to abuse. It took me over an hour to get the saw apart to discover the damage. They are now objecting to the fact that I only sent them the damaged part and refuse to repair it unless I pay them $185. I can buy a new saw for around $250. I rebuilt my first gear box in 1956 and have repaired many gear damage related boxes since so know a bit about gear damage. Please see if you can talk some sense into them. They are returning the damaged worm drive gear box to me as of this afternoon. Their customer service # is ###-###-####. Some of their complaints are that I took the saw apart and there are missing pieces --- YES! I took the saw apart. I saw no reason to spend a couple hours reassembling the saw to only have them dis-assemble it again to get to the damaged part. They also claim the "BLADE RELEASE SHAFT BROKEN" I have the Blade Release mechanism IN MY SHOP! I want my saw restored to useable condition. Their advertising claims their tools are HEAVY DUTY and RELIABLE! I was simply sawing 3/4"X3" oak flooring boards.Desired Settlement: I would like a repaired or replacement worm drive gear mechanismm or if that is not available, a replacement portable band saw.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Hi, I received the following letter this morning.

Review: Contrary to their wriiten warranty policy, the refused to repair my tools without a receipt. When I submitted the tools for repair, all of them were verified to be within warranty period and did not need reciept. I was told at that time by the manager that he would submit my tools for repair but was told in the future that I needed to provide a receipt for any future repairs. I submitted a written complaint on the Milwaukee tools site about being treated in a rude treatment in lobby area of their service center in Anaheim, ca. and being made to provide reciepts for any tools that needed repair in the future. Though proving a reciept is not needed for warrant repair as per Milwaukee tools written policy. I have not received any reply form this complaint. Calls made to thier customer service were unsuccessful. I was told they could not discuss my issue with me and started that I needed to provide reciept though they were still within warranty period.Desired Settlement: Have my tools repaired. After this matter I will no longer be buying Milwaukee tools in the future.

Business

Response:

I spoke with Mr. [redacted] regarding this complaint. He explained that he had not had problems with the other tools he has dropped off. That he expected these to be covered like all the tools in the past. He did not like being asked for a proof of purchase. I explained our warranty statement in regards to what is covered (defects in materials or workmanship) and what would not be covered (misuse, alterations, abuse, normal wear and tear, lack of maintenance, or accidents). I also explained that our warranty policy is for the Original Purchaser Only. I explained that Mr. [redacted] has brought in 54 tools for warranty repair in 2015. Based on the high quantity of tools being submitted by an individual, we asked for proof of purchase (receipt or invoice) for the 13 products recently submitted to us. Although he stated he has purchased 200 Milwaukee products, he is unable to provide one. As a onetime goodwill gesture we are going to repair two of the tools and replace one battery at no charge to him. These, along with the other tools will be held for pickup for him. He understands this is a goodwill gesture and any future warranty claim requests will require a proof of purchase. [redacted] Milwaukee Tool

Review: I purchased a heated hoodie from Milwaukee on 1/23/15. I sent them an email on 2/2/15 after washing and drying per the instructions inside the hoodie and when I took the hoodie out the dryer a section of the zipper about mid chest level had melted even though all instructions were followed. I have sent the hoodie in for inspection and they are refusing to warranty it because it appears to have not been washed. Why would I say I washed and dryed it if I didn't? Yes it "appears" dirty as its stained. My husband is a commercial electrican he gets dirty. His clothes get strained. The warranty doesn't say that its void if the hoodie looks "dirty". I wasn't aware dirt caused a zipper to partially melt. Every one I have spoken with keeps telling me that it is impossible that it came out the dryer this way. It did. I know as I'm the one who washed and dryed it. We didn't abuse this item it was worn as it should have been an the zipper was perfectly fine before it was dryed. I expect them to stand behind their product.Desired Settlement: I don't want a refund. I either want the hoodie repaired or replaced!

Business

Response:

I called and left a

message on 3/26/15 and 3/27/15, and sent an email on 3/27/15 in an effort to

reach Ms. [redacted]. We finally exchanged emails and were able to talk on 3/31/15.

I was able to explain that

we have performed extensive testing on these products (heated hoodie) without

any damage to the zipper. Our initial conclusion was a problem with the dryer,

or the zipper was exposed to an outside heat source. The root cause has

not been determined.

I also explained that we

value them as a Milwaukee customer, and as such we will be replacing the Grey

Hoodie (Large) at no charge to them as a goodwill replacement. In addition I’m including

a battery charger and battery.

Ms. [redacted] was satisfied

with this solution and I confirmed that she feels this was adequately resolved.

The replacement hoodie was

shipped from our [redacted] location on Friday 4/3/15.

I believe this issue has

been resolved.

Regards,

Review: I sent in a tool for repair and after several months and never heard back. It was lost.

I had an M12 Sawzall that quit working on me. The fact that I only had it for about a year with light use is the first issue. For a High grade and expensive tool this was unacceptable.

I read some poor reviews about their repair service but I went ahead and contacted their customer support who encouraged me to send it in, which I did.

After about a month I had not heard anything. I sent an email through the website for help and waited for a response. After about another month I emailed the customer service rep I had first talked to and put an additional email thought the web site. Again no response was received. I finally called after almost 3 months without the tool only to be told they had no record of receiving it.

If I had been told that the first time I had emailed, I might have still had the tracking number but at this point I do not. Although not having the tracking number is my fault, extremely poor customer service on their end is my complaint. There is no excuse for failing to respond. Now I am out a tool.Desired Settlement: Ideally I would like a replacement tool sent.

Business

Response:

Hello [redacted],We sent Mr. [redacted] a replacement tool at no charge.He signed for it on July 13th.I have requested confirmation from him that we have satisfied his request but have not heard back from him.Regards,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have a 2653-20 impact tool that only runs for one second and stops. I call Milwaukee and it still under warranty. I talked to tech and they stated there is some problems with the stater. but will warranty it because I change the switch . I been a mechanic for over 30 yrs. and do this on the side because of my disability . if there is a problem there should replace it it was made in may 2012 . and there not a scratch on it it looks brand new.I would not taken apart if it worked. I always talked good about Milwaukee tools but this realy upsets me.Desired Settlement: send me a new or like new 14-20-2653 board and switch and stater board. I am perfectly able to in stall and will send you the old one

Business

Response:

I spoke with Mr. [redacted] on July 28th

regarding his complaint.

We discussed his complaint regarding Milwaukee

Electric Tool not honouring our warranty. He explained that he purchased the

tool, used, on eBay. He also confirmed that he had already opened the tool and

had tried to repair it himself, but now found that he needed a different part

(#14-20-2653).

I explained to him that our warranty is for the

original purchaser and is not transferrable. I also explained that by

disassembling and working on the tool himself he had also voided the warranty.

He understood that and asked if we could help him out.

I offered to sell him the part he requested

(14-20-2653) at a reduced price, and he accepted the offer. The purchase order

has been placed and the part is on the way to him.

I believe this issue is resolved.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I recently sent my 2457-21 3/8 cordless ratchet. I also sent by battery which I originally paid 80$ for. I used the tool for approximately a year until the anvil failed and the tool significantly lost power. Being I use the tool on a daily bases I decided to buy a new one. About a year went by and my other 3/8 ratchet started to fail. So I needed to get this one fixed. I sent the item in along with a damaged battery to see if This company could honor their 5 year warranty which helped me buy the tool in the first place.

After speaking with customer service numerous times they agreed ed to warranty out the anvil one the tools. But said they required 72 dollars to fix the tool "if anything else was wrong" I was informed they already took the tool apart and discovered the anvil broken. It doesn't make sense that if you have the tool apart why can you not tell me what else is wrong with it. The tool was working fine other than this issue.

Also They would not return my battery. This is really not fair. On top of that they tried to convince me not to take my tool back!!! They said they would leave my tool disassembled?? Really?? I have never heard of such a thing in my entire life. They said that my DRY BATTERY cannot be shipped when it has a crack. The crack is not dangerous and in my opinion I was not informed that I would not receive my $80 dollar battery back before I shipped it.

This is stealing.

I know that the company whether they deny it or not will happily re manufacture both of these items.

They put on there box a 5 year warranty 2 years on battery's but than when you send it in they want to charge you $72 with no explanation, and steal your battery so they can put a new case on it and sell it for 49.99 as re-manufactured.

The unwise thing about all this is I like or Liked Milwaukee tools. After this experience I'm doubtful of there integrity and good will of this company.Desired Settlement: I want both of my items fixed and returned ASAP. I need the tool I shouldn't have to buy a third tool in just over 2 years. I have already bought 2 of these items along with batteries etc. In good faith the company should repair my tool and send it back. I also want a new battery for inconvenience and stress or at least my old one back.

Business

Response:

I have worked with Mr. [redacted] and we agreed plan to resolve this issue.I have attached our resolution plan. These orders for these items have been placed.Please let me know if you have any questions. Regards,[redacted]Milwaukee Electric Tool###-###-####

Review: I contacted customer service about my Milwaukee, Electric, Hammer Drill, that smoked the second time I used it. Customer service told me they were going to repair my drill, and apologized for the issues I had been experiencing. They said they were going to email me a prepaid return shipping label to return the drill to them, so I wouldn't have to pay the cost. They emailed me a return shipping label, and I sent my drill back. Over a month and a half went by and I heard nothing from Milwaukee, so I contacted customer support to check the status. Upon calling, I spoke with a very rude lady, that refused to give me her name. She told me that my drill was not going to be repaired under warranty as I was previously told by customer service, due to the fact that the issues I was having were from "Excessive Heavy Loading", and if I wanted to have it fixed, it was going to be around $90. I told her customer service said they were going to take care of it, and she became even ruder. I told her to please return my drill to me. Upon receiving my drill back in the mail, it was in a plastic bag, covered in grease, and taken apart into about 20 pieces. The parts were all scratching against the drill body,53 & handle. I called customer support about it, and the told me it is their policy to send tool back in pieces if I don't choose to have it repaired. I explained that I sent my tool to Milwaukee with the belief from customer service, that my drill was going to be repaired at no cost. They had my phone number and email. If they were not going to repair the drill under warranty, then they should have never even taken it apart. Someone please help me.Desired Settlement: Originally expected drill repaired, as promised by customer service. Drill may need to be replaced, if they cant make it look like the brand new condition, that it was in, when it was sent to Milwaukee. It was returned to me with damage it wasn't sent to Milwaukee with.

Business

Response:

Hello [redacted],Thank you for the email and attachment.I will follow up with Mr. [redacted] tomorrow and send you our plan to resolve this issue. Have a great night. Regards,[redacted]

Business

Response:

It took some time but I was finally able to connect with Mr. [redacted]. Here is our plan to resolve this. Mr. [redacted] stated he was satisfied with this course of action. Please call me if you have any questions. Regards,

Review: On 11-16-2012, I called Milwaukee tool to order two small saw parts. was told purchase totaled $4.60 and subject to $5.00 service charge. Rep suggested I avoid service charge by purchase from their local dealer in Sherman and provided phone number. I called, was told total price would be $13.00. I called the sales office back and reported my experience. The rep expressed regret and agreed to send me the parts for $4.60, and waive the $5.00 service charge. I authorized a $4.60 charge to my credit card, which showed up within the hour. The following day, I checked my card and found the charge had been changed to $12.70. I called Milwaukee back immediately, explained the issue, and confirmed that I never approve any charge to my credit card except with advance knowledge of the amount and the reason..The rep and a supervisor maintained that the increased charge was done with my approval.I asked that they simply review the tape or disk used to record sales transactions and confirm the truth The supervisor advised that she would have the charge adjusted. Neither person I talked with would provide ID other than a first name. The full charge remains on my credit card. Second complaint. I received via Fed Ex,a box containing the parts and an invoice for freight charges in excess of $8.00.The parts weighed less than one ounce, and were about one cubic inch. The box used was 840 cubic inches. The invoice said shipping box weighed 11 lbs. It actually weighed 12 oz . A small padded envelope would have been more than ample for delivery.Desired Settlement: A credit to my credit card for the $8.10 improperly charged, or a voice transcript of me authorizing the disputed charge. Since they cannot produce a transcript, I would expect a prompt refund.

Business

Response:

Our records show that on 11/27/2012 we spoke with Mr. [redacted]. Although our records noted that he was aware of the Tax and Freight charges, he said he was not advised there would be a shipping charge added to his order. We issued a credit for the full shipping charge ($7.33) on 11/30/2012. The credit was issued on invoice 14380811RM.I believe this has been resolved to the customers satisfaction.Regards[redacted]Milwaukee ToolCoordinator: End User Technical Service

Review: I have a tool that was repaired under warranty for an issue in November of last year. It failed a gain after approximately one hour of use for same type symptoms. I took it back in and the tool was sent for repair. I was told that the failure was a broken gear and that it was not covered because of normal wear. Even the local rep at the service center agreed that gears do not break as part of normal wear and tear, and that that went against everything he was taught as a technician. The tool at this point was about 35 days outside the warranty period, but because of the fact that it was related to the previous repair they were going to attempt to warrant the repair. I was quoted a repair cost greater that what I paid for the tool new so I declined stating that I would just repair the tool myself. I was told that the tool would be returned in a state of partial disassembly and I agreed. I was not prepared however for the condition that it was returned. It was in a state of complete disassembly and just dumped in a clear plastic bag. Every single part (and I mean every part) was dripping with gear box grease. All the electrical and electronic parts were covered in grease , essentially making the tool unrepairable. I estimate 6hrs to clean the parts and still don't know if it would be able to be done. This seems to have been done as an intentional act of retaliation for not allowing them to do the repair. I have since made attempts through CS to reach a manager and went so far as to have one of the managers of a local Home Depot contact a manager on my behalf. I was promised a call and then again dismissed.Desired Settlement: I would like an apology from at least a lower to mid level manager and I want them to see in person how my tool was returned. I take exceptional care of my tools and do not appreciate the way that my property was handled and treated. It may be a pile of parts to Milwaukee, but it is hard earned property and my livelihood. I want Milwaukee to clean the tool to a point where I can effectively do the repair myself. Milwaukee talks a good game on how much better they are than the competition, Every flier, every product is such and such a percentage better than the competition, but ion service the lack considerably. The tool although a few years old has been used infrequently and handled with care. It has the original cord and the original set of brushes that are at over 90%.

Business

Response:

I have spoken with Mr. [redacted]

numerous times regarding this complaint. Because he is a dedicated Milwaukee

customer, we are going to exchange his tool for a new unit at no cost to him. This

was a one-time offer as a goodwill gesture. We sent him a prepaid shipping

label for the return of his tool, and shipped him a new unit on 4/23/15.

Mr. [redacted] was happy with

this course of action and told me he considered this closed.

We also discussed the results

of my investigation regarding Mr. [redacted]’s comments and separated them into 5

main statements. I documented the results of my investigation below.

I

have a tool that was repaired under warranty for an issue in November of last

year. It failed again after approximately one hour of use for same type

symptoms. I took it back in and the tool was sent for repair. I was told that

the failure was a broken gear and that it was not covered because of normal

wear. Even the local rep at the service center agreed that gears do not break

as part of normal wear and tear, and that that went against everything he was

taught as a technician.

I spoke with the technician:

He said you asked “what the gears were made of” and “how come gears break”. His

response was that the only time gears break is if they were under “heavy load”,

that the tool jams and the tool was kept under load until a gear breaks. I checked

with our corporate trainer and he confirmed the gear train on this tool has

been very reliable. Our warranty analysis shows the gears as having a ½ of 1%

warranty rate.

The

tool at this point was about 35 days outside the warranty period, but because

of the fact that it was related to the previous repair they were going to

attempt to warrant the repair.

Every MILWAUKEE power tool is

warranted to the original purchaser only to be free from

defects in material and workmanship. Subject to certain exceptions, MILWAUKEE

will repair or replace any part on an electric power tool which, after

examination, is determined by MILWAUKEE to be defective in material or

workmanship for a period of five (5) years* after the date of purchase unless

otherwise noted. The manufacturing date of the product will be used to

determine the warranty period if no proof of purchase is provided at the time

warranty service is requested. Without a receipt we use the date of manufacture to

determine warranty eligibility. In this case, your tool was manufactured in

February of 2008. This would equate to a warranty period ending in February of

2013. Both the November 2014 and March 2015 repair requests are more than one

year outside the warranty period.

I was quoted a repair cost greater that

what I paid for the tool new so I declined stating that I would just repair the

tool myself.

The Lightening Max Repair price

you were quoted was $237.00. As was explained to you, this is the maximum it

would cost you for this repair. If the actual parts and labor were less, you

would be charged the lesser amount. This tool has a list price of

$556.00, with the internet sale price ranging from $291.00 to $437.00. The $227

maximum price you were quoted is less than the purchase price of a new tool.

I

was told that the tool would be returned in a state of partial disassembly and

I agreed. I was not prepared however for the condition that it was returned. It

was in a state of complete disassembly and just dumped in a clear plastic bag.

Every single part (and I mean every part) was dripping with gear box grease.

All the electrical and electronic parts were covered in grease , essentially

making the tool unrepairable. I estimate 6hrs to clean the parts and still

don't know if it would be able to be done. This seems to have been done as an

intentional act of retaliation for not allowing them to do the repair.

When you dropped off the tool

at the Dallas Branch the receipt you were given states in capital letters that

“MOST UNREPAIRED TOOLS ARE RETURNED DISASSEMBLED”. In the case of your repair,

being that the analysis required going into the gearcase, the tool had to be

almost completely disassembled. I can assure you this was not done as “an

intentional act of retaliation” but rather we followed the documented process

that we always follow.

I

have since made attempts through CS to reach a manager and went so far as to

have one of the managers of a local Home Depot contact a manager on my behalf.

I was promised a call and then again dismissed.

I

have spoken with Mr. [redacted] numerous times during my investigation. This has

taken some time on my end to contact the people you spoke with, obtain feedback

from our corporate trainer, and consult with our Quality Engineering staff, so

we could determine the next course of action.

[redacted]Milwaukee Electric Tool

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.