Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I have not yet received my belongings - it is Friday Sept26th 6pm and her resolution stated it would be in my possession at weeks end. This is week's end, and I have not received my belongings. When did they send them out? Could I have a tracking number - she said she was sending it Fed Ex?
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
The guest complaint noted herein was surfaced as well with Marriott Customer Care on this date , and has been addressed accordingly. The charge is being removed from the guest credit card. Credit to the credit card will appear in the guests account in 3 to 5 business days...
normal; word-spacing: 0px; background-color: #ffffff;">Thank you for your correspondence regarding the service dissatisfaction expressed by Ms. [redacted] on September 16. We have researched the matter are contacting Ms. [redacted] directly. The root cause of her dissatisfaction was predominantly a communication error between a number of our guest service representatives, our cleaning services team and the guest herself. Resolution was found and we are presenting a sincere apology to Ms. [redacted] for the confusion. The return of her articles, which were indeed found mislabeled in our possession, has been initiated and she should be in possession of her make up bag by week’s end. We consider this complaint resolved and look forward to your verification of the same. Thank you
[redacted]
General Manager¦Milwaukee Marriott Downtown
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I have not yet received my belongings - it is Friday Sept26th 6pm and her resolution stated it would be in my possession at weeks end. This is week's end, and I have not received my belongings. When did they send them out? Could I have a tracking number - she said she was sending it Fed Ex?
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Package was delivery to residence September 30, via FedEx Please refer to correspondence *** *** dated 10/
The guest complaint noted herein was surfaced as well with Marriott Customer Care on this date , and has been addressed accordingly. The charge is being removed from the guest credit card. Credit to the credit card will appear in the guests account in 3 to 5 business days...
depending on the bank.
normal; word-spacing: 0px; background-color: #ffffff;">Thank you for your correspondence regarding the service dissatisfaction expressed by Ms. [redacted] on September 16. We have researched the matter are contacting Ms. [redacted] directly. The root cause of her dissatisfaction was predominantly a communication error between a number of our guest service representatives, our cleaning services team and the guest herself. Resolution was found and we are presenting a sincere apology to Ms. [redacted] for the confusion. The return of her articles, which were indeed found mislabeled in our possession, has been initiated and she should be in possession of her make up bag by week’s end. We consider this complaint resolved and look forward to your verification of the same. Thank you
[redacted]
General Manager¦Milwaukee Marriott Downtown