Milwaukee PC

At one time this was a good company but no more as they are no longer customer orientated when it comes to replying to emails (no replies to whatever store or even corporate). Last email I sent today to corporate closes my account and all future purchases when I can't get answeres even whether in stock or not. Thiugh I don't live any closerthan 30 miles, Ican not nor have the time as president of a company to go in and talk to the managers to any of the 3 stores within 35 miles. They have lost my company and personal business all together. My business strives on a 95% or better customer support and postive replyes and positive feedback too the point we are over-whelmed with orders and business.

I called Milwaukee PC on 11/5/13 and was told it would be 4 days before my computer was serviced. On 11/6/13 I took my computer into their store, and again I was told it would take 4 days to service it. On my service agreement it said that the estimated service time is 6 days, estimated date is 11/14/2013. I never got a call back from them until I called them on 11/18/13. I was told it took so long because I wasn't a "priority." I don't understand why I had to wait behind other people who brought their computers in after me.

Why am I not a "priority" but other people are?

Promises were made that were not kept, and they told me one thing and did another.

Review: I purchased a ASUS Notebook from this business and 13 months the motherboard went out. When I first took it into have looked at, the salesman told me it was the power cord, so I purchased a new power cord. It worked for about one month, I went back again and this time he said its the power jack. Told me would have to send in to get repaired. Sent it in to Green Bay Asus Repair Facility and they changed the power jack, and still same problems. Then they tell me I would have to pay $300.00 to replace the motherboard, I said this computer is almost brand new, it shouldn't go out in 13 months, manufacturers warranty is 12 months. They agreed this shouldn't happen. They also told me ASUS will not repair free of charge, because they cant prove its defective or a cheap part was put in. They sold me a lemon, and this company will not take responsibility for ASUS manufacturing a defective computer. I have lost a lot of time of work due to constant phone calls about repairing this computer, under defective circumstances and they will not, even help cover half the cost.Desired Settlement: I would like ASUS to either repair at no cost, or exchange for un-defective computer. Or give me a refund, because I don't ever plan on purchasing another computer from this company. I didn't realize there were so many complaints with the same issues as mine. I have lost a lot of work time, due to all the issues I have had with this computer.

Business

Response:

This customer purchased an Asus ultrabook from Milwaukee PCon Dec 18th, 2013 and included a 1 year manufactures warranty. OnJanuary 7th, 2015 the unit came in with bad ac adaptor and thecustomer chose to replace it with a universal power supply. This resolved thenot plugged in/not charging of the battery issue at the time. The unitcame back in June 2nd 2015 no longer turning on, working, chargingthe battery or doing anything. After conducting a preliminary diagnostics,at no charge, it was determined that the unit should be shipped to our Oshkoshlocation, which is the companies certified Asus repair center for furtherdiagnostics (again at no charge). The repair center determined the problem tobe a bad motherboard instead of a possible dc jack issue causing the problem. Since the unit was out of warranty the unitwas shipped back to the local store. Thecustomer was given options as to the repair. We offered to repair the unit atour cost of the motherboard and no charge for labor, which they refused. They felt that the repair should be covered underthe warranty. It was explained to themthat the unit now was a year and a half out of warranty and Asus would notrepair the unit under warranty. If they feel that this is a warranty issue theywould need to discuss this with Asus. This customer created a case number with Asus supportrequesting Asus to cover the repair expense of the unit even though it is outof standard 1 yr warranty. Asus was contacted and they explained to the customerthat they can look at the laptop but may not repair the unit under warranty. We offered to give the customer a loanerlaptop which they refused, but requested we transfer their data to a flashdrive, which we did at no cost to the customer except for the cost of the flashdrive ($15.05 including tax). We contacted Asus on the customer’s behalf and explained thesituation to them. Again Asus statedthat they would look at the laptop but would not give an answer as to whetheror not they would repair the unit under warranty. They provided the case number ofN150626962. Asus did agree to pay forthe next day shipping and expedite the service. Atthis time we have done everything we can to assist the customer with thisrepair. We have gone above and beyond inassisting the customer with this repair on a unit that was out of warranty withthe manufacturer, at no cost to the customer.

Consumer

Response:

I have to be honest, I've been an unhappy MPC DSL Internet Service customer for at least 13 years because I can't afford Time Warner or AT&T cable internet. I bought a new PC from MPC back in 2010, have paid thousands of dollars in Internet service bills over 13 years, have bought all my computer all related accessories from MPC and every single transaction and especially customer service related interactions have been nothing but disappointing if not darn right infuriating. My recommendation is to just stay away from MPC they think you should feel lucky that they allow you to be their customer aka cash cow sucker. They are the rudest company I have dealt with. And they are the useless up-$ale bandits and never give customer service or customer satisfaction a thought. In fact, I don't think they know what customer service and satisfaction are. I hate them and you will too if you use them.

Review: I purchased an ASUS computer from Milwaukee pc about a year ago from their greenfield location on s 108th st. During this past year, my computer and my daughter's had to be picked up and taken in at least a dozen times for repairs. It was always extremely difficult to get in touch with [redacted], the technician, usually involving several phone calls over several days. When we finally got a hold of [redacted] and set up an appt. for him to come out, he'd show up late 9/12 times and once he didn't show up at all. Then he'd proceed to tell my daughter that whatever was wrong with the computer was her fault. He'd take in whichever computer wasn't working, promising to return it in 10-14 days usually. It would actually come back 6-8wks. later and pretty quickly wouldn't be working again. This went on for a year until 11/13 when I'd finally had enough and threatened to contact the Revdex.com. I was talking to [redacted]'s boss at the time who went ballistic at the mention of the Revdex.com. He pretended he wanted to work things out and asked that my daughter list all the things that were wrong with the computers and they would pick them up and fix them. But not for free, because the first thing they were going to do is lock down both computers and the next time I complained about something, I'd be charged . [redacted]'s boss, [redacted], made it very clear that he was out to cover their own butts first and foremost. I don't think they care in the least what damage they do to our computers in the process, either. My daughter has already found things missing off of her computer or hasn't been able to access things on her computer and part of the problem there is that [redacted] has a partner who also repairs computers with him that I feel is totally incompetent. It had gotten so bad that when a "repaired" computer was returned and instantly didn't work, I knew who'd done the repairs. That's why this last time I wouldn't let them take the computers in, because I wasn't about to let them destroy them. Also, as part of the sale of the ASUS computer, we're both supposed to have the Norton anti-virus system installed on our computers, including renewals of the system. Both computers are now without Norton because it expired and I'm already getting messages about viruses getting in. We are totally unprotected because I declared to complain.Desired Settlement: If these problems could somehow be straightened out, we would've liked to continue having [redacted], not his partner [redacted], doing our computer repairs. We got along great until I threatened to contact the Revdex.com. Then, both [redacted] and his boss [redacted], got very ugly with us both. I don't think things can be worked out as far as the repairs go, because my daughter and I would now be afraid to be in the house alone with [redacted] due to how ugly he's been toward us already and because he's got a temper. If this is what ends up happening, I'd like milwaukeepc to pay to have the Norton antivirus system put back on our computers by someone else of our choosing, ASAP as we were entitled to this through the sales contract.

I purchased a new iPad and dropped it and the screen needed to be replaced. I took it to Milwaukee PC in Stevens Point on Sept. 23 and it took until November 14th for it to be completed. The worker has been arrogant, rude and literally told me my job was not a priority to him because his Boss "made" him take it. He would not give me his bosses’ name. After 6 weeks I got fed up and called another Milwaukee PC to get his bosses name. I called that Boss on Nov. 8th and explained the situation. He said it was completely inappropriate that they had the pad for 6 weeks; he would contact the worker in Stevens Point and call me back within the hour. He never called back. On Nov. 11th, I called the boss again. He apologized for the delay, asked to give him a little time to call Stevens Point and then call me back. He did call me back. He said the pad had been sent to an Appleton store for repair and I should see it by Friday. He spent too much time explaining the "laid back" attitude of the worker. I know the difference between laid back and rude, this man was out and out rude! On November 14th, they called and said the iPad was back from Appleton and I could pick it up. When I picked it up I asked why it had taken 7 weeks and why didn’t they just ship it to Appleton around the third week when they knew they couldn’t get this done. First, he said he ordered the part from two separate stores and each held him up for a week. Then he said he had a vacation and two dental appointments to deal with. How inappropriate to use your personal issues as an excuse in business. They did let me pay for the part and not labor. They never offered any valid reason why that work wasn’t done in a timely manner. I would think twice before taking work to this company.