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Milwaukee Radiologists, Ltd., S.C.

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Reviews Milwaukee Radiologists, Ltd., S.C.

Milwaukee Radiologists, Ltd., S.C. Reviews (10)

#ffffff;">Good Morning [redacted] I am responding to a complaint filed to the Revdex.com regarding Milwaukee Radiologist patient I would like to take this opportunity to provide feedback to you and to assure you that the patient’s account has since been rectified Please see below: Ø On 12/11/2013, we submitted a claim for an MRI of the Chest and MRA Upper Extremity for DOS 12/3/to patient’s insurance HIRSP Total charges $1, Ø On 12/30/2013, the claim was denied by HIRSP for “no pre-authorization was obtained” Ø On 1/27/– we sent a statement to the patient indicating that the insurance had denied, therefore, you are responsible Ø On 2/21/2014, the patient contacted our office and indicated that the facility was reimbursed and that our claim had been billed incorrectly billing the MRA Ø On 3/26/– the patient received a second statement from us for $1, Ø On 4/18/2014, we spoke with the facility and were informed they in fact only billed for MRI We then corrected the patient’s account and put back into insurance while it was being reviewed in our coding department Ø On 5/1/– Received response back from our coding department It was determined that the billing of the MRA was an error on our part, and only the MRI should have been billed Ø On 5/5/– We removed the MRA charge of $ Leaving only the MRI on the account, which now reflects an insurance balance of $ Ø On 5/15/2014, we contacted HIRSP and informed them that the MRA was billed in error and the patient only had MRI for DOS 12/3/ The patient’s insurance requested we submit a corrected claim along with the radiology reports Ø On 5/19/2014, we submitted a corrected claim along with radiology reports to HIRSP for review As of today, we have not received a response from HIRSP determining what the outcome is When submitting corrected claims, it can take up to 30-business days for a review to be completed We will be contacting HIRSP this week for follow-up At this time, the patient is not receiving any statements from us We do apologize for this error on our part, and would like the patient to know we take these complaints seriously and will do whatever it takes to ensure that we are providing excellent customer service to our patient’s If there is any other information that you require, please feel free to contact me directly at ###-###-#### Thank you and have a great day

Good Morning I am responding to this complaint filed by [redacted] as he has indicated his claims with Milwaukee Radiologist were not billed out to his Workers Compensation carrier for processing In reviewing the history on his two claims, I have provided an outline of what occurred, which shows that the patient never contacted our customer service department with updated billing information: > DOS 6/16/- On 7/7/we received this charge from [redacted] , for CT Scan of the Head The information sent to us, indicated the patient had no insurance, and was a self pay > On July 7, 2009, the first statement went out from us indicating he was responsible for the $charge, as he had no insurance > On August 6, 2009, a second statement went out indicating his account was past due > On September 8, 2009, the patient received our automated Telecollector Call Message > On September 23, 2009, the "FINAL Notice" went out to the patient > On November 21, - the patient was turned over to [redacted] , due to no response The patient did not respond to any of his statements, and failed to contact Milwaukee Radiologists Customer Service Department to provide us with any insurance/WC information for billing DOS 10/05/- On 10/17/- we received this charge from [redacted] , for Single View Chest X-ray The information sent to us, indicated the patient had no insurance, and was a self pay > On October 17, 2013, the first statement went out to the patient, indicating he was responsible for the $charge, as he had no insurance > On November 12, 2013, the patient received our automated Telecollector Call Message > On December 31, 2013, the "FINAL" Notice went out to the patient > On February 15, - the patient was turned over to [redacted] , due to no response The patient did not respond to any of his statements , and failed to contact Milwaukee Radiologists Customer Service Department to provide us with any insurance/WC information for billing If the patient had contacted our office several years ago, we certainly would have updated his accounts with his Workers Compensation information and sent the claims out appropriately Unfortuntately, in this case, the patient did not reach out to our office with this inforamtion It is our goal to always provide our patient's with excellent customer service and will do our due diligence when provided with accurate information If you have any further questions, please feel free to reach out to me directly at ###-###-####, and I will be more than happy to assist Thank you [redacted] ###-###-#### (direct) [redacted] c/o [redacted]

I received one bill in March 2018 for imaging and waited to hear back from insurance. Rather than sending another bill, Milwaukee Radiologists sent my account to collections in June 2018 without notification. I read this is called ‘parking’ and is a low class way of handling collections. I had a credit score of 850, and the fact they never made an effort to notify me really says a lot about their billing department. I will never use them again.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
First of all, thank you very much for your help with this complaint. And thank you to the responding manager, Ms. [redacted]. It sounds like the issue is being resolved and there will be an acceptable resolution. However, if it's okay I would like to wait until the claim has fully processed with my insurance company and the respondent can provide a final statement.Please let me know your thoughts. Thanks so much again.
[redacted]

Good Morning
I am responding to this complaint filed by [redacted] as he has indicated his claims with Milwaukee Radiologist were not billed out to his Workers Compensation carrier for processing.  In reviewing the history on his two claims, I have provided an outline of what...

occurred, which shows that the patient never contacted our customer service department with updated billing information:
> DOS 6/16/2009 - On 7/7/2009 we received this charge from [redacted], for CT Scan of the Head.  The information sent to us, indicated the patient had no insurance, and was a self pay.
> On July 7, 2009, the  first statement went out  from us indicating he was responsible for the $285.00 charge, as he had no insurance.
> On August 6, 2009,  a second statement went out  indicating his account was past due. 
> On September 8, 2009, the patient received our automated Telecollector Call Message.
> On September 23, 2009, the "FINAL Notice" went out to the patient. 
> On November 21, 2009 - the patient was turned over to [redacted], due to no response.  The patient did not respond to any of his statements, and failed to contact Milwaukee Radiologists Customer Service Department to provide us with any insurance/WC information for billing.
 
DOS 10/05/2013 - On 10/17/2013 - we received this charge from [redacted], for Single View Chest X-ray.  The information sent to us, indicated the patient had no insurance, and was a self pay.
> On October 17, 2013, the first statement went out to the patient, indicating he was responsible for the $53.00 charge, as he had no insurance.
> On November 12, 2013, the patient received our automated Telecollector Call Message.
> On December 31, 2013, the "FINAL" Notice went out to the patient.
> On February 15, 2014 - the patient was turned over to [redacted], due to no response.  The patient did not respond to any of his statements , and failed to contact Milwaukee Radiologists Customer Service Department to provide us with any insurance/WC information for billing.
If the patient had contacted our office several years ago, we certainly would have updated his accounts with his Workers Compensation information and sent the claims out appropriately.  Unfortuntately, in this case, the patient did not reach out to our office with this inforamtion.  It is our goal to always provide our patient's with excellent customer service and will do our due diligence when provided with accurate information. 
If you have any further questions, please feel free to reach out to me directly at ###-###-####, and I will be more than happy to assist.
Thank you
 
 
 
[redacted]
[redacted]
[redacted]
###-###-#### (direct)
[redacted]
c/o [redacted]

word-spacing: 0px; background-color: #ffffff;">Good Morning [redacted]
I am responding to a complaint filed to the Revdex.com regarding Milwaukee Radiologist patient.  I would like to take this opportunity to provide feedback to you and to assure you that the patient’s account has since been rectified.  Please see below:
 
Ø  On 12/11/2013, we submitted a claim for an MRI of the Chest and MRA Upper Extremity for DOS 12/3/2013 to patient’s insurance HIRSP.  Total charges $1,132.00
Ø  On 12/30/2013, the claim was denied by HIRSP for “no pre-authorization was obtained”.
Ø  On 1/27/2014 – we sent a statement to the patient indicating that the insurance had denied, therefore, you are responsible.
Ø  On 2/21/2014, the patient contacted our office and indicated that the facility was reimbursed and that our claim had been billed incorrectly billing the MRA.
Ø  On 3/26/2014 – the patient received a second statement from us for $1,132.00
Ø  On 4/18/2014, we spoke with the facility and were informed they in fact only billed for MRI.  We then corrected the patient’s account and put back into insurance while it was being reviewed in our coding department.
Ø  On 5/1/2014 – Received response back from our coding department.  It was determined that the billing of the MRA was an error on our part, and only the MRI should have been billed.
Ø  On 5/5/2014 – We removed the MRA charge of $566.00.  Leaving only the MRI on the account, which now reflects an insurance balance of $566.00
Ø  On 5/15/2014, we contacted HIRSP and informed them that the MRA was billed in error and the patient only had MRI for DOS 12/3/2014.  The patient’s insurance requested we submit a corrected claim along with the radiology reports.
Ø  On 5/19/2014, we submitted a corrected claim along with radiology reports to HIRSP for review.
 
As of today, we have not received a response from HIRSP determining what the outcome is.  When submitting corrected claims, it can take up to 30-45 business days for a review to be completed.  We will be contacting HIRSP this week for follow-up.  At this time, the patient is not receiving any statements from us.  We do apologize for this error on our part, and would like the patient to know we take these complaints seriously and will do whatever it takes to ensure that we are providing excellent customer service to our patient’s.
If there is any other information that you require, please feel free to contact me directly at ###-###-####.
Thank you and have a great day

I had a very good experience during my mammogram performed at the Wheaton Francisan Building in Wauwatosa. The people were very nice. My positive experience ends there. I did not have a 3D mammogram because I knew that my insurance did not cover it. I even signed papers that said I was waiving the 3D mammogram. That was in May. I received a bill that charged me for the 3D service. I called, spoke to a representative and was told to send a letter disputing the bill. I did that. 4 weeks later I received another bill. I called again and was told they did not receive the letter. I sent the letter again. 4 weeks later another bill came. This time I emailed the company. I received a nice reply asking to scan in the letter and the bill and it would be taken care of. Yet again, I received a 5th bill. I sent another email reagarding this concern. Today I received a Final Notice Request for Payment. At this point it isn't even about the money it is the pure principle that I feel that their hope is if they continue to badger me, I may just give up and pay them for a service I never received

Review: Again They were aware all service was a workman's comp bill. They continue to Hit my credit with their collectors, OAC . OAC has been told for over a year now that this was workman's comp and needed to contact the attorney. The insurance company has agreed to pay all the medical expenses and they were given the information to forward the bills to. My credit report has 8 Negatives for this dispute! I need their billing department to do their due diligence and place the debt to those responsible rather than assassinate my credit report.Desired Settlement: I wish they bill [redacted], the responsible party. Contact the attorney to Whom I have already provided the information several times already. Remove ALL reports to ALL Credit Reporting Agencies Dated after 01/01/2011

Business

Response:

Good Morning

I am responding to this complaint filed by [redacted] as he has indicated his claims with Milwaukee Radiologist were not billed out to his Workers Compensation carrier for processing. In reviewing the history on his two claims, I have provided an outline of what occurred, which shows that the patient never contacted our customer service department with updated billing information:

> DOS 6/16/2009 - On 7/7/2009 we received this charge from [redacted], for CT Scan of the Head. The information sent to us, indicated the patient had no insurance, and was a self pay.

> On July 7, 2009, the first statement went out from us indicating he was responsible for the $285.00 charge, as he had no insurance.

> On August 6, 2009, a second statement went out indicating his account was past due.

> On September 8, 2009, the patient received our automated Telecollector Call Message.

> On September 23, 2009, the "FINAL Notice" went out to the patient.

> On November 21, 2009 - the patient was turned over to [redacted], due to no response. The patient did not respond to any of his statements, and failed to contact Milwaukee Radiologists Customer Service Department to provide us with any insurance/WC information for billing.

DOS 10/05/2013 - On 10/17/2013 - we received this charge from [redacted], for Single View Chest X-ray. The information sent to us, indicated the patient had no insurance, and was a self pay.

> On October 17, 2013, the first statement went out to the patient, indicating he was responsible for the $53.00 charge, as he had no insurance.

> On November 12, 2013, the patient received our automated Telecollector Call Message.

> On December 31, 2013, the "FINAL" Notice went out to the patient.

> On February 15, 2014 - the patient was turned over to [redacted], due to no response. The patient did not respond to any of his statements , and failed to contact Milwaukee Radiologists Customer Service Department to provide us with any insurance/WC information for billing.

If the patient had contacted our office several years ago, we certainly would have updated his accounts with his Workers Compensation information and sent the claims out appropriately. Unfortuntately, in this case, the patient did not reach out to our office with this inforamtion. It is our goal to always provide our patient's with excellent customer service and will do our due diligence when provided with accurate information.

If you have any further questions, please feel free to reach out to me directly at ###-###-####, and I will be more than happy to assist.

Thank you

###-###-#### (direct)

c/o [redacted]

Review: I have been working with Milwaukee Radiologists, Ltd SC's billing representatives since December in order to resolve an open account. The last supervisor I spoke with was named [redacted], and that was on April 18th.

On December 3rd, 2013 I had an MRI. The MRI was conducted at Aurora Health Care, and that is who the appointment was scheduled with and the only personnel I interacted with. The claims by Aurora Health Care for the facilities portions of this MRI were paid without incident by my insurer, HIRSP. The charges submitted by Milwaukee Radiologists, Ltd SC have been denied payment by my insurer. Though I have been working with numerous representatives and supervisors at Milwaukee Radiologists, the most information I received today was from an aggressive contact to my insurer. I asked why the facilities charges were paid quickly and in full, but the radiologist's charges were being denied. According to my insurer, Milwaukee Radiologists, Ltd SC is submitting charges for this diagnostic service as if it was an MRA. Aurora Health Care submitted charges as an MRI. According to my insurer, the pre-authorization policies for these two types of diagnostics vary greatly. They say an MRI does not require pre-authorization but an MRA does. And Milwaukee Radiologists, Ltd SC never received a pre-authorization for the diagnostic service.

They suggested I ask Milwaukee Radiologists, Ltd SC to adjust its coding and resubmit the charges with coding as an MRI, not MRA. Alternatively, they suggested I ask Milwaukee Radiologists, Ltd SC to waive all charges on this matter because I had no opportunity to obtain a pre-authorization, nor was I made aware that the facility and the reading radiologist would bill in a drastically different manner. I called this afternoon to inform Milwaukee Radiologists, Ltd SC of the above.

The billing representative that took my call was named [redacted]. I only know her name because I asked her for it, after she verified my personal information and continued with the call, without ever telling me her name first. She had a very unprofessional and rude tone, and it definitely seemed like she was in a rush to get out the door. I explained the above to [redacted]. She said, "It's a legal document. That change in a code would need to be made by your doctor, if your insurance needs it different in order to pay the bill." I had absolutely no idea what she was talking about, so I asked for clarification. She had none. I asked her to please help me, because I don't know what I'm supposed to do, and if I call my doctor A) they won't know what I'm talking about, B) it doesn't make sense that the facility charges would be fine but the radiologist's have this problem. It seems clear to me that the issue is with Milwaukee Radiologists, Ltd SC's coding and billing. There was a long pause, and [redacted] said "Let me see if [redacted] is available" and within 5 seconds later, the call was disconnected. Based on the horrible call experience I had up until that point, I have no reason to believe this call disconnection was accidental. It is absolutely apparent that I was hung up on, because either [redacted] wanted to leave work, or she just didn't feel like helping me. Or maybe she knew the response she was giving me about a legal document didn't make any sense, and [redacted] - or any supervisor - would call her out on the misinformation. I don't know what happened.Desired Settlement: I would like Milwaukee Radiologists, Ltd SC's billing office to review this matter and resolve it before responding to this Revdex.com complaint. The charges should be coded similarly to what the facility billed, and resubmitted to my insurer. Or Milwaukee Radiologists, Ltd SC should waive all charges for this service and send me a $0 balance statement. I would also like an investigation specifically into my last call with [redacted], and confirmation of appropriate administrative action taken in response to it.

Business

Response:

Good Morning [redacted]

I am responding to a complaint filed to the Revdex.com regarding Milwaukee Radiologist patient. I would like to take this opportunity to provide feedback to you and to assure you that the patient’s account has since been rectified. Please see below:

Ø On 12/11/2013, we submitted a claim for an MRI of the Chest and MRA Upper Extremity for DOS 12/3/2013 to patient’s insurance HIRSP. Total charges $1,132.00

Ø On 12/30/2013, the claim was denied by HIRSP for “no pre-authorization was obtained”.

Ø On 1/27/2014 – we sent a statement to the patient indicating that the insurance had denied, therefore, you are responsible.

Ø On 2/21/2014, the patient contacted our office and indicated that the facility was reimbursed and that our claim had been billed incorrectly billing the MRA.

Ø On 3/26/2014 – the patient received a second statement from us for $1,132.00

Ø On 4/18/2014, we spoke with the facility and were informed they in fact only billed for MRI. We then corrected the patient’s account and put back into insurance while it was being reviewed in our coding department.

Ø On 5/1/2014 – Received response back from our coding department. It was determined that the billing of the MRA was an error on our part, and only the MRI should have been billed.

Ø On 5/5/2014 – We removed the MRA charge of $566.00. Leaving only the MRI on the account, which now reflects an insurance balance of $566.00

Ø On 5/15/2014, we contacted HIRSP and informed them that the MRA was billed in error and the patient only had MRI for DOS 12/3/2014. The patient’s insurance requested we submit a corrected claim along with the radiology reports.

Ø On 5/19/2014, we submitted a corrected claim along with radiology reports to HIRSP for review.

As of today, we have not received a response from HIRSP determining what the outcome is. When submitting corrected claims, it can take up to 30-45 business days for a review to be completed. We will be contacting HIRSP this week for follow-up. At this time, the patient is not receiving any statements from us. We do apologize for this error on our part, and would like the patient to know we take these complaints seriously and will do whatever it takes to ensure that we are providing excellent customer service to our patient’s.

If there is any other information that you require, please feel free to contact me directly at ###-###-####.

Thank you and have a great day

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

First of all, thank you very much for your help with this complaint. And thank you to the responding manager, Ms. [redacted]. It sounds like the issue is being resolved and there will be an acceptable resolution. However, if it's okay I would like to wait until the claim has fully processed with my insurance company and the respondent can provide a final statement.

Please let me know your thoughts. Thanks so much again.

I have been working with Milwaukee Radiologists, Ltd SC's billing representatives since December in order to resolve an open account. The last supervisor I spoke with was named [redacted], and that was on April 18th.

On December 3rd, 2013 I had an MRI. The MRI was conducted at Aurora Health Care, and that is who the appointment was scheduled with and the only personnel I interacted with. The claims by Aurora Health Care for the facilities portions of this MRI were paid without incident by my insurer, HIRSP. The charges submitted by Milwaukee Radiologists, Ltd SC have been denied payment by my insurer. Though I have been working with numerous representatives and supervisors at Milwaukee Radiologists, the most information I received today was from an aggressive contact to my insurer. I asked why the facilities charges were paid quickly and in full, but the radiologist's charges were being denied. According to my insurer, Milwaukee Radiologists, Ltd SC is submitting charges for this diagnostic service as if it was an MRA. Aurora Health Care submitted charges as an MRI. According to my insurer, the pre-authorization policies for these two types of diagnostics vary greatly. They say an MRI does not require pre-authorization but an MRA does. And Milwaukee Radiologists, Ltd SC never received a pre-authorization for the diagnostic service.

They suggested I ask Milwaukee Radiologists, Ltd SC to adjust its coding and resubmit the charges with coding as an MRI, not MRA. Alternatively, they suggested I ask Milwaukee Radiologists, Ltd SC to waive all charges on this matter because I had no opportunity to obtain a pre-authorization, nor was I made aware that the facility and the reading radiologist would bill in a drastically different manner. I called this afternoon to inform Milwaukee Radiologists, Ltd SC of the above.

The billing representative that took my call was named [redacted]. I only know her name because I asked her for it, after she verified my personal information and continued with the call, without ever telling me her name first. She had a very unprofessional and rude tone, and it definitely seemed like she was in a rush to get out the door. I explained the above to [redacted]. She said, "It's a legal document. That change in a code would need to be made by your doctor, if your insurance needs it different in order to pay the bill." I had absolutely no idea what she was talking about, so I asked for clarification. She had none. I asked her to please help me, because I don't know what I'm supposed to do, and if I call my doctor A) they won't know what I'm talking about, B) it doesn't make sense that the facility charges would be fine but the radiologist's have this problem. It seems clear to me that the issue is with Milwaukee Radiologists, Ltd SC's coding and billing. There was a long pause, and [redacted] said "Let me see if [redacted] is available" and within 5 seconds later, the call was disconnected. Based on the horrible call experience I had up until that point, I have no reason to believe this call disconnection was accidental. It is absolutely apparent that I was hung up on, because either [redacted] wanted to leave work, or she just didn't feel like helping me. Or maybe she knew the response she was giving me about a legal document didn't make any sense, and [redacted] - or any supervisor - would call her out on the misinformation. I don't know what happened.

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Description: Health & Medical - General

Address: 6150 W Layton Ave, Greenfield, Wisconsin, United States, 53220-4608

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