Revdex.com:Thanks for Revdex.com.Thanks for [redacted] and Bunker Hill Insurance I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.Thanks again Regards, [redacted] ***
Greetings, Bunker Hill Insurance is a home insurance company The customer has complained about increases in his home insurance premium over a period of about years In May we provided a very detailed response to the Massachusetts Division of Insurance (DOI) after the customer complained to that office We confirmed that the customer was charged the correct amounts over the years, in accordance with our rate filings which have been accepted by the DOI Our letter to the DOI explained in detail why the premiums increased over that year period Each year the customer received a renewal offer and accepted it, knowing what the premium would be for the upcoming year The fact that invoices were sent to his mortgage company to pay the premium out of escrow funds, is not relevant, as the customer could see how much he was paying to the mortgage company for the insurance premium escrow each month and he could see the amount of the premium on each annual renewal offer Following our letter to the DOI last May we did not receive any further complaints from the DOI; therefore it appears the DOI accepted our explanation As you can see, Bunker Hill has handled the customer’s policy correctly and did not “take advantage” of the customer, who could have cancelled his policy at any time during the past years if he felt he was being charged too much
Greetings, Bunker Hill Home and Renters policies are set to Automatically Renew To protect both the insured and the carrier from unnecessary liability and miscommunications we require a written request from either the agent or insured to cancel a policy In this instance neither Mr*** nor his agent informed us they wanted to cancel policy [redacted] We take Mr***’s letter to you as a written request and will cancel the policy flat effect 3/3/and remove the $from collections Please let me know if you have any questionsThank You, [redacted] Customer Service Supervisor [redacted] Tell us why here
Revdex.com:Thanks for Revdex.com.Thanks for [redacted] and Bunker Hill Insurance I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.Thanks again Regards, [redacted] ***
Greetings, Bunker Hill Insurance is a home insurance company The customer has complained about increases in his home insurance premium over a period of about years In May we provided a very detailed response to the Massachusetts Division of Insurance (DOI) after the customer complained to that office We confirmed that the customer was charged the correct amounts over the years, in accordance with our rate filings which have been accepted by the DOI Our letter to the DOI explained in detail why the premiums increased over that year period Each year the customer received a renewal offer and accepted it, knowing what the premium would be for the upcoming year The fact that invoices were sent to his mortgage company to pay the premium out of escrow funds, is not relevant, as the customer could see how much he was paying to the mortgage company for the insurance premium escrow each month and he could see the amount of the premium on each annual renewal offer Following our letter to the DOI last May we did not receive any further complaints from the DOI; therefore it appears the DOI accepted our explanation As you can see, Bunker Hill has handled the customer’s policy correctly and did not “take advantage” of the customer, who could have cancelled his policy at any time during the past years if he felt he was being charged too much
Greetings, Bunker Hill Home and Renters policies are set to Automatically Renew To protect both the insured and the carrier from unnecessary liability and miscommunications we require a written request from either the agent or insured to cancel a policy In this instance neither Mr*** nor his agent informed us they wanted to cancel policy [redacted] We take Mr***’s letter to you as a written request and will cancel the policy flat effect 3/3/and remove the $from collections Please let me know if you have any questionsThank You, [redacted] Customer Service Supervisor [redacted] Tell us why here