Dear Revdex.com, Ms. [redacted], the customer, placed order #[redacted] on 11/12/16 during a peak period of business. Simultaneously our office has been in transition while we moved locations. Order was shipped on 11/23/16 via [redacted]) and was delivered to customer on...
11/28/16. The following day after item was received, customer claims item not received on [redacted].[redacted] Two days after item was received, customer files attached complaint with Revdex.com stating product was not received. From all indications, it appears the customer did receive product but is requesting a refund because she is dissatisfied with the delayed delivery and lack of communication while our company was transitioning office locations. All in all, we regret that the order did not ship earlier, and could not reply sooner to customer. However, the product was received by customer. In conclusion, we are happy to refund customer should she wish to return the merchandise in new condition. Thank you,[redacted]
Dear Revdex.com, Ms. [redacted], the customer, placed order #[redacted] on 11/12/16 during a peak period of business. Simultaneously our office has been in transition while we moved locations. Order was shipped on 11/23/16 via [redacted]) and was delivered to customer on...
11/28/16. The following day after item was received, customer claims item not received on [redacted].[redacted] Two days after item was received, customer files attached complaint with Revdex.com stating product was not received. From all indications, it appears the customer did receive product but is requesting a refund because she is dissatisfied with the delayed delivery and lack of communication while our company was transitioning office locations. All in all, we regret that the order did not ship earlier, and could not reply sooner to customer. However, the product was received by customer. In conclusion, we are happy to refund customer should she wish to return the merchandise in new condition. Thank you,[redacted]