M.I.N. Corporation

August 11, I have reviewed the file on *** ***’s vehicle serviceWe installed struts and springs according to the request that *** *** madeWe found it necessary to install sway bar links while servicing the suspensionThis is commonThe condition of the links very often
will prevent them from being removed without them being damagedThey have to be removed to install the struts.The frame failure that *** *** experienced is not related to the replacement of the strutsThe lower control arm in board attaching point is where the frame failedWe do not remove the control arm when servicing the strutsWe take the strut off at the out board connection to the lower control arm.Frame condition on a vehicle that is years old is not one that can be easily determinedRust is common on all vehicle of this agevisual inspection, if performed may or may not lead one to determine that a problem exist.We were asked to replace the struts, we performed that task and aligned the vehicleWe cannot claim to have examined the frame in any detail.The vehicle performed for months before the frame failedRoad conditions this winter certainly did not help the situation.While I understand *** ***’s’ frustration, we cannot be responsible for making a determination if, or when a frame may fail, especially when we did not specifically inspect the frame as part of the services rendered

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From:
Date: Mon, Jun 30, at 12:AM
Subject: I D #***
To: ***
Cc: ***
I would like to update my problem I had with Midas Auto Service Exports in
***,PA ***.They not only over charged me on the A/C performance check,there was some dirty tricks that seams some did to my car.One of them was stating the high side valve core and cap need replacing which I bough and did replace with in about to minuets, the cap and they had valve spelled (Valce) at $and labor at $and total of $which I did refuse .My point is ,that the needle valve was not all the way in I my self bought a can of A/C Pro from Pep-Boys today 6-29-for $and they guarantee cold air or we will perform a Free A/C leak Evaluation,Well after I put same in to the A/C I had Cold Air.My point is that the whole $ ,not thewith the coupon should be refund itO buy the way back on 01-10-they replaced my heater core and I have no idea what they may have set me up for.From; I D #*** *** ***

June 27, 2014We have forwarded a check in the amount of $14.44 to [redacted]. His coupon was for $29.99. We charged him $29.99. We understand that there is some confusion and are willing to provide the refund.

Review: on 06-23-2014 I did take my 2004 [redacted],[redacted] with 32,924 miles in for A state Inspection,Oil Change (with free Tire rotation) which they didn't do (the tires).And check the A/C,all with A coupons (each one had it's on coupon.For $19.99 the A/C was to be checked,I was well awear that some thing was wrong,(it was not putting out cold aid) Well the charge came to $29.00 ,for them to tell me it was not working,and the they want a lot more money to fix it Ilike to know what happen to the $19.99 .Which I did Decline.The Oil change was to have been for $ 19.99 ,State Insp.$43.46 ( with less then 10,000 miles a year )they tryed to get me for a Cabin air fillter at $46.79 which I did replace in December 2013 Which I feal it has nothing to do with what the car was there for.The bill came to $102.94 which was put on my [redacted].Over chared a lot. My total bill ahould have been $83.44 and 6% sale tax of $ 5.06 it total to $88.50.I feel I have been over charged On July I'll be 70 yrs old yhey must think I look dumb because I am an older person.O then they never even call to say the car was done.

Consumer

Response:

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From: <[redacted]>

Date: Mon, Jun 30, 2014 at 12:14 AM

Subject: I D #[redacted]

To: [redacted]

Cc: [redacted]

I would like to update my problem I had with Midas Auto Service Exports in [redacted],PA [redacted].They not only over charged me on the A/C performance check,there was some dirty tricks that seams some did to my car.One of them was stating the high side valve core and cap need replacing which I bough and did replace with in about 3 to 5 minuets, the cap and they had valve spelled (Valce) at $3.99 and labor at $21.80 and total of $25.79 which I did refuse .My point is ,that the needle valve was not all the way in . I my self bought a can of A/C Pro from Pep-Boys today 6-29-2014 for $39.99 and they guarantee cold air or we will perform a Free A/C leak Evaluation,Well after I put same in to the A/C I had Cold Air.My point is that the whole $ 29.99 ,not the19.99 with the coupon should be refund it. O buy the way back on 01-10-2014 they replaced my heater core and I have no idea what they may have set me up for.From; I D #[redacted]

Business

Response:

June 27, 2014We have forwarded a check in the amount of $14.44 to [redacted]. His coupon was for $29.99. We charged him $29.99. We understand that there is some confusion and are willing to provide the refund.

Review: I had called the business in question and spoke with Dan S[redacted] the locations manager originally January 28th 2013 and discussed with Dan what work my vehicle a 2003 [redacted] SE was in need of which included all four struts which quoted price given was $750.00 I then dropped off my vehicle on February 1st 2014 for the wok to be completed on February 2 2014, I was then contacted by Dan S[redacted] the afternoon of the 2nd and was informed that my vehicle was in need of further repairs in addition to the struts which included new bushings,swaybar link,and control arm and alignment of the front end due to rust as he informed me he could not put the existing parts back on due to the rust being severe which increased the total for the repairs to $1,063.93 of which I paid in full that evening, Then at the end of May 2014 I had begun to experience severe steering problems while accelerating the car would pull to the right and while braking it would pull hard to the left as well as making a very loud clunking sound to which made me contact Mr. S[redacted] again and after explaining to him of the issues was told to bring my vehicle back for him to examine again I then dropped of my vehicle the 6th of June 2014 to be examined the following day I then received a phone call the morning of June 7th from Mr. S[redacted] and was informed that my car again needed another control arm , sub frame and another front end alignment as well as two new front tires which was quoted at $1,550 for all work to be done , at this time I knew something about what was discussed did not seem correct so I then called my father [redacted] who is a retired ASE certified master inspection mechanic who still retains his inspection license who recommended I take my vehicle to [redacted] owner of [redacted] Auto Repair at [redacted], PA for a second opinion as he is a longtime business associate of my father and trustworthy,upon taking my vehicle to his garage it was then put on a lift to assess the issues previously brought to my attention it was at that time Jim asked me why Mr.S[redacted] completed the prior work in February when upon his inspection of the vehicle the entire undercarriage of said vehicle was discovered to have severe structural damage to the point that [redacted] had then asked myself and my father to inspect the undercarriage for ourselves which upon doing so [redacted] and my father then instructed me that my vehicle was unsafe to be driven and I was informed by [redacted] the prior work completed in February should have not been done as the vehicle was an extreme danger to myself and my disabled fiance and our infant son and was informed that if the car had been in an acciednt it would have resulted in severe injury or even death of someone in my family due to the vehicle condition I also then took pictures , at that time my Father contacted the Pennsylvainia Quality Assurance Inspector who then wanted to see my vehicle himself he then went to [redacted]'s garage and had the vehicle put on a lift for his inspection and in doing so parts of the vehicle dropped to the ground off of the undercarriage who also took pices of damage as well which then prompted the inspector to condemn the vehicle which is still on [redacted]'s property the title remains in my name after the inspectors examination I then contacted Mr. S[redacted] at [redacted] to inform him in detail of what had been discovered by myself and the inspector at [redacted]'s garage I then informed him I was instructed to obtain reimbursement for his previous services which due to his negligence in fully disclosing the extreme condition of the vehicle that were blatantly obvious at first examination by other qualified professionals but by Mr. S[redacted] were never addressed at that time I had tried discussing a reasonable solution to the issue of of refunding my money from the work done in February which inadvertently put lives in danger and was promptly informed with attitude from Mr. S[redacted] that he was not going to refund my money because I brought my vehicle to him he then implied the conditions of said car were my doing . I am very disgusted that a business like this would allow a Manager to not only treat customers in such a manner but blatently put peoples lives in danger and fraudulently misinformed me .Desired Settlement: I want my money refunded to me for the amount of 1,1063.93 that was paid for work that was uncalled for due to an unsafe undrivable vehicle

Business

Response:

August 11, 2014I have reviewed the file on [redacted]’s vehicle service. We installed struts and springs according to the request that [redacted] made. We found it necessary to install sway bar links while servicing the suspension. This is common. The condition of the links very often will prevent them from being removed without them being damaged. They have to be removed to install the struts.The frame failure that [redacted] experienced is not related to the replacement of the struts. The lower control arm in board attaching point is where the frame failed. We do not remove the control arm when servicing the struts. We take the strut off at the out board connection to the lower control arm.Frame condition on a vehicle that is 10 years old is not one that can be easily determined. Rust is common on all vehicle of this age. Normal visual inspection, if performed may or may not lead one to determine that a problem exist.We were asked to replace the struts, we performed that task and aligned the vehicle. We cannot claim to have examined the frame in any detail.The vehicle performed for 3 months before the frame failed. Road conditions this winter certainly did not help the situation.While I understand [redacted]’s’ frustration, we cannot be responsible for making a determination if, or when a frame may fail, especially when we did not specifically inspect the frame as part of the services rendered.