The [redacted] was accepted as an applicant to the [redacted] in America program after going through our screening process which includes a personal interview, detailed application with personal and child care references, a criminal background check and personality test She also met the requirements to be an infant qualified child care provider based on her experience and references The [redacted] family reviewed her application and interviewed her over the phone and decided to invite her to be their au pair The match ended after weeks when the [redacted] family accused the au pair of stealing Prior to this accusation the [redacted] had brought forward concerns saying the family had asked her to work additional hours outside of the program regulations The family denied this and the au pair denied stealing The [redacted] family filed a police report and the police conducted an investigation which included interviewing the au pair They closed the case after a few days due to lack of evidence In an effort to end our relationship with the [redacted] family in as positive a way as possible we made an exception to our published refund policy attached to the signed contract The standard refund would have been $ We refunded a total of $ We feel we made a fair decision Another family has been hosting the [redacted] since June 2nd, they like her very much and have had no issues, the placement is successful
Dear Revdex.com, we have contacted the [redacted] family and confirmed with them that they will receive a full refund in the amount of $2975, this was the full amount paid to Au Pair in AmericaAu Pair in America’s policy is to offer a replacement and not a refund when there is a break in a family contractAfter several conversations and an email exchange with the family regarding the personal situation and experience and given the limited time they were able to experience the program we went above and beyond our standard policy [redacted] family is happy with the outcome and the refund is being processed
We placed a student in our home with this organization in August of The student's profile was a complete fabrication of lies and was meant to make the child who is not social or open, look marketable to an American family The local coordinator was not helpful or useful in continuing issues with the child, and even went so far as to tell the child to not tell us things he does while he's here After repeated issues, we asked that they find another home for the student and the organization has lied to us repeatedly about releasing our obligation (to include a financial one) of this student from the school records The school has been great at keeping us informed about the issues, but we are still responsible for a child that did nothing but wreak havoc in our home for over weeks When I contacted the Connecticut office regarding the issue, their response was a very polite "too bad" I would not recommend using this organization at all Try *** or ** before these guys They only seem to care that they get their money If you get a kid you can't handle, they can't handle it either and you're out of luck
Website Complaint Response:
Ms***'s credit card was credited back with the amount in question on 4/4/Please see correspondence belowThank you *** and thanks ***My confusion as you obviously understand was due to the references of amounts being credited and thinking it
was going on my credit card and not seeing itI appreciate the clarification*** On Mar 25, 2014, at 4:PM, *** *** wrote: I have been speaking to *** *** regarding your account and reviewed the paperwork from ***I am sorry you have not had satisfaction thus far in getting your accounting questions answeredIn an effort to move forward, I am approving a credit to your account of $differential you feel was overcharged to your accountThe $extension fee was reversed on your account, however, this reversal was just credited towards the outstanding balance dueSince we are now going to adjust the balance, I will submit the paperwork so you will see it on your credit card the following weekI apologize on the confusion regarding the $The total amount that will be credited back to your card will be $
4/30/1:38:PM
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Please see below confiming the customer has accepted our offer for an additional amount of refund and the matter...
is closed.
From: [redacted] [mailto:[redacted]] Sent: Thursday, February 19, 2015 12:43 AMTo: [redacted]Subject: Re: [redacted] in America Resolution
Thank you [redacted] for your offer,
After discussing the matter with my wife, we too would like to put this episode in the pass. We will accept your offer.Please refund the additional $XXX and we will bring this matter to a close.
Thank you,[redacted]
On Wed, Feb 18, 2015 at 11:19 AM, [redacted] <[redacted]> wrote:
%3
au pair with us from December 7th 2015 – February 20th 2016. Upon joining the program they signed a contract agreeing to our program support and policies. These include our refund policy. The policy states that a refund will only be issued after two au pairs are unsuccessful. In this case we did make an exception to the policy and issued a refund with only one au pair on the contract. A refund of $1221.00 was issued on March 1st. As outlined in the complaint, we made the decision not to continue a relationship with the [redacted] family. In reading their complaint I would like to offer a compromise to offset some of the expenses the family absorbed. We would be willing to refund an additional $800 to settle this dispute. Please let us know if the customer agrees.
Our representative, [redacted], spoke to [redacted] and made arrangements to clear the account after reconciling dates of service. The collection agency was alerted and the case is closed.
The [redacted] was accepted as an applicant to the [redacted] in America program
after going through our screening process which...
includes a personal interview,
detailed application with personal and child care references, a criminal
background check and personality test. She also met the requirements to
be an infant qualified child care provider based on her experience and
references. The [redacted] family reviewed her application and
interviewed her over the phone and decided to invite her to be their au
pair. The match ended after 3 weeks when the [redacted] family accused the au
pair of stealing. Prior to this accusation the [redacted] had brought
forward concerns saying the family had asked her to work additional hours
outside of the program regulations. The family denied this and the au
pair denied stealing. The [redacted] family filed a police report and the
police conducted an investigation which included interviewing the au
pair. They closed the case after a few days due to lack of
evidence.
In an effort
to end our relationship with the [redacted] family in as positive a way as possible
we made an exception to our published refund policy attached to the signed
contract. The standard refund would have been $5885. We refunded a
total of $7282.88. We
feel we made a fair decision.
Another
family has been hosting the [redacted] since June 2nd, they like her very much and have had no issues, the placement
is successful.
To Whom It May Concern,
We were made aware of, and addressed the complaint with this student at the time it occurred. The student was unhappy with departure times arranged for the group to travel to the airport for departure from the country. Students did have different flight...
departure times and the buses were scheduled to accommodate the group. Students would have different wait times, as is typically the case. There was absolutely no safety issue related to arriving at the airport early for a flight. The student was offered alternative train transport, with the cost to be covered by AIFS. Regarding the complaint about an activity schedule change, organized activities are subject to schedule changes and students are made aware. Although not our policy, the student was given a refund to offset the impact of the schedule change.
The student has received the full benefit of the study abroad experience in Spain provided by AIFS. In addition to the academic program for which credit was granted, the student was provided housing, meals, activities and excursions, as well as on site support. There is no basis whatsoever on which to demand any amount of refund.
AIFS has been providing study abroad experiences to students since 1964 and we pride ourselves in offering programs of the highest quality, with a commitment to the very best in customer service. It is unfortunate this student is unhappy but we did our very best to address her concerns.
Sincerely,
Paul W[redacted]
Executive Director, AIFS Study Abroad
[redacted]
Dear Revdex.com, we have contacted the [redacted] family and confirmed with them that they will receive a full refund in the amount of $2975, this was the full amount paid to Au Pair in America. Au Pair in...
America’s policy is to offer a replacement and not a refund when there is a break in a family contract. After several conversations and an email exchange with the family regarding the personal situation and experience and given the limited time they were able to experience the program we went above and beyond our standard policy. [redacted] family is happy with the outcome and the refund is being processed.
The [redacted] was accepted as an applicant to the [redacted] in America program after going through our screening process which includes a personal interview, detailed application with personal and child care references, a criminal background check and personality test She also met the requirements to be an infant qualified child care provider based on her experience and references The [redacted] family reviewed her application and interviewed her over the phone and decided to invite her to be their au pair The match ended after weeks when the [redacted] family accused the au pair of stealing Prior to this accusation the [redacted] had brought forward concerns saying the family had asked her to work additional hours outside of the program regulations The family denied this and the au pair denied stealing The [redacted] family filed a police report and the police conducted an investigation which included interviewing the au pair They closed the case after a few days due to lack of evidence In an effort to end our relationship with the [redacted] family in as positive a way as possible we made an exception to our published refund policy attached to the signed contract The standard refund would have been $ We refunded a total of $ We feel we made a fair decision Another family has been hosting the [redacted] since June 2nd, they like her very much and have had no issues, the placement is successful
Dear Revdex.com, we have contacted the [redacted] family and confirmed with them that they will receive a full refund in the amount of $2975, this was the full amount paid to Au Pair in AmericaAu Pair in America’s policy is to offer a replacement and not a refund when there is a break in a family contractAfter several conversations and an email exchange with the family regarding the personal situation and experience and given the limited time they were able to experience the program we went above and beyond our standard policy [redacted] family is happy with the outcome and the refund is being processed
We placed a student in our home with this organization in August of The student's profile was a complete fabrication of lies and was meant to make the child who is not social or open, look marketable to an American family The local coordinator was not helpful or useful in continuing issues with the child, and even went so far as to tell the child to not tell us things he does while he's here After repeated issues, we asked that they find another home for the student and the organization has lied to us repeatedly about releasing our obligation (to include a financial one) of this student from the school records The school has been great at keeping us informed about the issues, but we are still responsible for a child that did nothing but wreak havoc in our home for over weeks When I contacted the Connecticut office regarding the issue, their response was a very polite "too bad" I would not recommend using this organization at all Try *** or ** before these guys They only seem to care that they get their money If you get a kid you can't handle, they can't handle it either and you're out of luck
Website Complaint Response:
Ms***'s credit card was credited back with the amount in question on 4/4/Please see correspondence belowThank you *** and thanks ***My confusion as you obviously understand was due to the references of amounts being credited and thinking it
was going on my credit card and not seeing itI appreciate the clarification*** On Mar 25, 2014, at 4:PM, *** *** wrote: I have been speaking to *** *** regarding your account and reviewed the paperwork from ***I am sorry you have not had satisfaction thus far in getting your accounting questions answeredIn an effort to move forward, I am approving a credit to your account of $differential you feel was overcharged to your accountThe $extension fee was reversed on your account, however, this reversal was just credited towards the outstanding balance dueSince we are now going to adjust the balance, I will submit the paperwork so you will see it on your credit card the following weekI apologize on the confusion regarding the $The total amount that will be credited back to your card will be $
4/30/1:38:PM
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Please see below confiming the customer has accepted our offer for an additional amount of refund and the matter...
is closed.
From: [redacted] [mailto:[redacted]] Sent: Thursday, February 19, 2015 12:43 AMTo: [redacted]Subject: Re: [redacted] in America Resolution
Thank you [redacted] for your offer,
After discussing the matter with my wife, we too would like to put this episode in the pass. We will accept your offer.Please refund the additional $XXX and we will bring this matter to a close.
Thank you,[redacted]
On Wed, Feb 18, 2015 at 11:19 AM, [redacted] <[redacted]> wrote:
%3
The [redacted] family had one...
au pair with us from December 7th 2015 – February 20th 2016. Upon joining the program they signed a contract agreeing to our program support and policies. These include our refund policy. The policy states that a refund will only be issued after two au pairs are unsuccessful. In this case we did make an exception to the policy and issued a refund with only one au pair on the contract. A refund of $1221.00 was issued on March 1st. As outlined in the complaint, we made the decision not to continue a relationship with the [redacted] family. In reading their complaint I would like to offer a compromise to offset some of the expenses the family absorbed. We would be willing to refund an additional $800 to settle this dispute. Please let us know if the customer agrees.
Our representative, [redacted], spoke to [redacted] and made arrangements to clear the account after reconciling dates of service. The collection agency was alerted and the case is closed.
The [redacted] was accepted as an applicant to the [redacted] in America program
after going through our screening process which...
includes a personal interview,
detailed application with personal and child care references, a criminal
background check and personality test. She also met the requirements to
be an infant qualified child care provider based on her experience and
references. The [redacted] family reviewed her application and
interviewed her over the phone and decided to invite her to be their au
pair. The match ended after 3 weeks when the [redacted] family accused the au
pair of stealing. Prior to this accusation the [redacted] had brought
forward concerns saying the family had asked her to work additional hours
outside of the program regulations. The family denied this and the au
pair denied stealing. The [redacted] family filed a police report and the
police conducted an investigation which included interviewing the au
pair. They closed the case after a few days due to lack of
evidence.
In an effort
to end our relationship with the [redacted] family in as positive a way as possible
we made an exception to our published refund policy attached to the signed
contract. The standard refund would have been $5885. We refunded a
total of $7282.88. We
feel we made a fair decision.
Another
family has been hosting the [redacted] since June 2nd, they like her very much and have had no issues, the placement
is successful.
To Whom It May Concern,
We were made aware of, and addressed the complaint with this student at the time it occurred. The student was unhappy with departure times arranged for the group to travel to the airport for departure from the country. Students did have different flight...
departure times and the buses were scheduled to accommodate the group. Students would have different wait times, as is typically the case. There was absolutely no safety issue related to arriving at the airport early for a flight. The student was offered alternative train transport, with the cost to be covered by AIFS. Regarding the complaint about an activity schedule change, organized activities are subject to schedule changes and students are made aware. Although not our policy, the student was given a refund to offset the impact of the schedule change.
The student has received the full benefit of the study abroad experience in Spain provided by AIFS. In addition to the academic program for which credit was granted, the student was provided housing, meals, activities and excursions, as well as on site support. There is no basis whatsoever on which to demand any amount of refund.
AIFS has been providing study abroad experiences to students since 1964 and we pride ourselves in offering programs of the highest quality, with a commitment to the very best in customer service. It is unfortunate this student is unhappy but we did our very best to address her concerns.
Sincerely,
Paul W[redacted]
Executive Director, AIFS Study Abroad
[redacted]
Dear Revdex.com, we have contacted the [redacted] family and confirmed with them that they will receive a full refund in the amount of $2975, this was the full amount paid to Au Pair in America. Au Pair in...
America’s policy is to offer a replacement and not a refund when there is a break in a family contract. After several conversations and an email exchange with the family regarding the personal situation and experience and given the limited time they were able to experience the program we went above and beyond our standard policy. [redacted] family is happy with the outcome and the refund is being processed.