Mindarin

Initial Business Response /* (1000, 5, 2015/10/30) */
Hello ***,
I could not find any request for a refund under your nameWe sent an update on 10/explaining our current status
If you don't want to wait any longer, just send me an email to [email protected] and I will issue the
refund
Thanks,
Carlos
Initial Consumer Rebuttal /* (3000, 7, 2015/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Verbatim from their update (posted the same day I filed my complaint, but later in the day):
"We will start shipping in the last week of November."
If the company is telling the truth this time and the product actually begins shipping between the 24th and the 30th of November, I will accept the response and withdraw my complaint

Initial Business Response /* (1000, 8, 2015/12/07) */
The money cannot be refunded as we've never charged his credit card. The product is currently on Pre-Order and we don't charge the customer's credit card until the product is ready to ship, which in this case, is not.
The customer can choose...

to wait until the product is ready (at which moment we will charge his credit card)
Or to cancel the order, in which case we will just not charge the card at all.
Initial Consumer Rebuttal /* (2000, 10, 2015/12/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/02/15) */
Hello [redacted],
I am looking at your order and the linear mount was shipped to your confirmed address ([redacted], Antigo WI 54409) on January 12, 2016.
According to the tracking information from USPS, the item was successfully...

delivered at the mailbox at 2:49 pm on January 14, 2016.
You can see the tracking information here: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=[redacted]
Please let me know if you did not receive the package and we will open an investigation to locate it.
Thank you,
Oscar [redacted]